whsmith cancelled my gears of war order

    hey guys, we ordered the GOW2 limited edition from whsmith, and they took the money out the day we ordered, then sent us an email asking us to confirm our card details, so i called them and they said it was all sorted and i asked if we would still recieve the game and they said yes,
    then the money was paid back into my account, and on the account status page it said in despatch process,
    then they took the money out again! on the the 5th, but when i checked last night it said order status in progress,
    alas the game didnt come today, so i called them, and got the right stinking hump with them because someone answered my call twice but wouldnt say anything, so on the 3rd attempt i managed to get through
    and they said that they hadnt been sent any and so they had to cancel all of the orders, so i went mental at them, and they kept saying that it wasnt their fault, and then told me they are going to give me my money back but its going to take 7-10 working days, so as you can imagine i am not happy
    does anyone know if there is a way of speeding up getting my money back from them?
    sorry for babbling on aswell, but i am so angry and needed to ask, also has anybody recieved their copy?


    i recieved my copy, but it was after a short trip to saisburys this morning.....

    no theres nothing you can do, its a bullsh1t trick shops do to cream just a little bit of interest off of holding your money, I once got told by comet it would take 28 days to refund £700 to my card after they sold the TV that was reserved for me, the week before xmas.... I threatened them with trading standards and low and behold I could go down to any store and get it refunded instantly.

    Original Poster

    it drives me crazy that they can do that!
    i wish i lived near a sainsburys, it would really come in handy lol
    thanks for responding

    Me too mate.

    The plonkers sent me this today .... well peeved off !!!! :x

    But they still had it on their site at £49.99 with 1-2 day delivery!!

    Dear customer
    Re: Gears of War 2 (Limited Edition)
    We have been advised by our suppliers that they have not been able to allocate any stock of the above game to us . We will therefore regrettably not be able to fulfil your order and have raised a credit for the charge made for this item which will be refunded to your payment card.

    Please accept our apologies for not letting you know of this problem sooner and for any inconvenience this may have caused.

    If you have any queries about this or any other matter please do not hesitate in contacting us at [email protected] or telephone 0870 4446444.


    Customer Service Team
    mailto:[email protected], Greenbridge Road, Swindon, Wiltshire, SN3 3LD, United Kingdom VAT Reg Number: GB238 5548 36 is a division of WH Smith High Street Limited. Registered office:- WH Smith High Street Limited, Greenbridge Road, Swindon, Wiltshire, SN3 3RX, United Kingdom Company Registration No 6560339

    No contract will subsist between you and for the sale of products by us to you until your credit/ debit card has been charged. This will be deemed to be our acceptance of your offer and to have been effectively communicated to you. This is to be interpreted and enforced with the laws of England, in its entirety and will be subject to the jurisdiction of the English courts. returns policy - If for any reason you are not happy with your purchase simply return it to any WHSmith High Street store or post it to the returns address provided on the paperwork received with your delivery

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