Found 11th Sep 2007
Yesterday handed over my WHSmith clubcard for points to be added and was informed it's all changing and handed a leaflet on changes.

Basically, it goes that the card is now defunked, you join an e-club, you will recieve money off vouchers rather than points via a monthly e-mail.

You can redeem points until 29.02.08, after that date you loose any unused points.

Points on cards which have not been used for more than 18 months are automatically removed.

Thought this may be useful information to others as I wasn't aware of any changes (and I work next door to a WHSmiths!) and so now intend to use up my points pronto!

23 Comments

Banned

hi suze, do you know when you can use your card till, i mean use it to spend?

Original Poster

You can use your card (redeem points) until 29.02.08.

But, cannot hand over for points to be added on any longer.

Banned

suze

You can use your card (redeem points) until 29.02.08.But, cannot hand … You can use your card (redeem points) until 29.02.08.But, cannot hand over for points to be added on any longer.


oh cack, may as well thow my extra points coupons away then :oops:

Thanks for the info suze :thumbsup:

Original Poster

Your welcome, it came as a surprise to me too! :?

Seems like a despearate move to me - Smiths have been 'clutching at straws' lately. Trying to remain competitive against online stores for their non-newsagent stock (dvds, games etc)

The points system is obviously costing them too dearly - I wonder if the money off vouchers will be for items that no-one ever buys???

Suze - you work in the sports shop or the disney store?

Shame I'm not at work this week - would have been able to get the inside scoop.
News to me as well - espcially as I work there

Original Poster

Don't work in Chester, Jayhab

Becksdawe - thats disgusting they never told staff!

suze

Don't work in Chester, JayhabBecksdawe - thats disgusting they never told … Don't work in Chester, JayhabBecksdawe - thats disgusting they never told staff!


Suze -yeah - but its nothing new.:roll:

suze

Basically, it goes that the card is now defunked



Is that like losing your mojo? :giggle:

Thanks for the info - better spend that £9 still on my card soon!

I wasn't stalking - honest!

Original Poster

jayhab

I wasn't stalking - honest!



I'll believe you, thousands wouldn't :giggle: :giggle:

I bought 2 books yesterday to use up a voucher and gave them my clubcard and they put points on it !

Sloth/Mod

More custom will be heading to Tesco then.

Like WH Smiths have ever been serious about their clubcard! My girlfriend tries to get one a year ago and had real trouble.

I only got a couple quid on mine,don't really use buy there,they pricey.
Wouldn't mind if the 1 locally closed down aslong as didn't get another £1 shop!

Aggy

Like WH Smiths have ever been serious about their clubcard! My girlfriend … Like WH Smiths have ever been serious about their clubcard! My girlfriend tries to get one a year ago and had real trouble.



I don't see why she would have had problems :? How did she go about getting one.

Becksdawe

I don't see why she would have had problems :? How did she go about … I don't see why she would have had problems :? How did she go about getting one.



She asked at the till. Followed by a blank look for the assistant and a suggestion that we spoke to someone else.

Aggy

She asked at the till. Followed by a blank look for the assistant and a … She asked at the till. Followed by a blank look for the assistant and a suggestion that we spoke to someone else.



High street store or travel? (Train Station, Airport etc?)

I find that typical of some staff at Smiths if it was the High Street. :?

Sloth/Mod

I'll have to remember to use my points now as i've got loads, i buy stuff from there all the time.

Aggy

She asked at the till. Followed by a blank look for the assistant and a … She asked at the till. Followed by a blank look for the assistant and a suggestion that we spoke to someone else.



Whsmith clubcards have only been available from the website for about 18 months.


I got an email this morning from the clubcard newsletter with a voucher for an extra 200 points when you spend £5 so i dont have a clue whats happening

Titchimp

Whsmith clubcards have only been available from the website for about 18 … Whsmith clubcards have only been available from the website for about 18 months.


They didn't mention the internet :thinking: And you are(were?) able to get them from the High Street Stores

Becksdawe

They didn't mention the internet :thinking: And you are(were?) able to … They didn't mention the internet :thinking: And you are(were?) able to get them from the High Street Stores



For the last 2 years i worked at Whsmiths we stopped getting the cards/leaflets in-store and were informed to direct people to the website

Titchimp

For the last 2 years i worked at Whsmiths we stopped getting the … For the last 2 years i worked at Whsmiths we stopped getting the cards/leaflets in-store and were informed to direct people to the website




Four and a Half years here hon and my local High Street store still have the cards and leaflets.
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