If I am paying by points, I normally ask at the beginning before placing the order if I can use them because of a past experience where they refused at the end and insisted I pay but I said no and and was ready to walk out but they said ok.
I went into a subway yesterday and I asked if I am use the promotion that's currently on to get a plant based sub for 250 points and the person straight out said the machine is not working when in fact I know it was as someone I know just used it 10 min back before me.
Don't really understand why hand out points if they don't accept them for use later.
Wondering if anyone (especially if you work at Subway) can shed some light on this please?
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That's a really poor franchise model. HO should insist all offer the same deal, that's pretty much the point of a quality franchise operation
The value of a Subway Rewards point (as with the old Subcard) ranges between around 0.3p and 1.8p per point.
I mention the fact that it ranges because all Subway franchises are independently owned and operated. This means you might get more or less value for your points.
I think I've seen this article at some point in the past but I don't really still understand why they refused to accept, the scenario I mentioned is just one but I've had a few other instances. .
To me they give out points but when it comes to using they won't let you!
Can't you order via the app directly and then collect? Sorry, I know that's not an answer to your original question LOL
I thought of that too lol, but it doesn't allow you to use points to order.
"At participating stores only" is a per-store policy though, not per customer. FAQs state that "Subway Rewards® is a loyalty scheme which is offered by participating Subway® stores.". Fair enough. However, OP states that at one event, a store initially declined but subsequently accepted. And at another event, a store straight out said the machine is not working when in fact I know it was.
I advise OP to contact head office for a list of "participating stores", and if a "non-participating" store is allowed to approve the scheme for some customers only.
I was also either thinking of calling and asking them and or next straight up also ask to the store as it's annoying that they lie like this.
Let them make the sandwich then go to pay with points.
If they refuse then walk away, not like they can sell it on.
Where are you getting your subways from now?
Yes Subway, and McDonalds francise a lot now .. most the drive thoroughs do not participate for McDonalds as they are not company owned same as those in the shopping centres.
Good old days, I've done that in the past and had long arguments with them in front of a queue lol. Don't mind doing it again but not really worth the effort.
That will hurt them more in long run
Really poor value for money as they have also increased their prices as well.
I can confirm the denmark hill and chelsea stores don't!