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    why is there broadband speed differences between suppliers?

    My broadband is up for renewal and I've been looking around at different suppliers. now sky are estimating to giving me between 8-17mb. so I checked BT themselves and they only estimate between 4-8mb. how can sky say they will offer better speeds even though they are using a BT line? when I called sky up to query it they were surprised with difference and said maybe BT had a lot more customers on that network or something along those lines hence the difference. He told me if I get below 6mb then I can cancel without penalty.
    The difference in cost to me is BT with £69 tcb and £100 reward Mastercard works out at approx £11.73 a month with free weekend calls. sky is approx £15.65 with £70 tcb plus £20 line install fee. now the speeds quoted worry me otherwise I'd go with BT so can anyone clarify what the actual truth may be. I'm currently with talktalk and just did a speed test and one site showed 8mb and another 7.5mb

    21 Comments

    First rule of tcb dont always rely on being paid

    I got bt- 95 tcb and £100 mastercard makes it around £10/ month
    I changed from tt
    I didnt do speed simulatiln, but bt is as fast as tt was, i.e around 15 mbs

    The router is def better with bt though, more stable and better wifi reach
    I'll probably switch back to tt or sky at end of 12 months subject to best deal at that time

    Original Poster

    davewave

    http://www.broadbandspeedchecker.co.uk/Check what your neighbours are … http://www.broadbandspeedchecker.co.uk/Check what your neighbours are getting from their suppliers.


    Didn't realise I could do that but there's no results from my area. One neighbour that I know has virgin so they're no comparison. And I have 2 schools right in front of my house. There's a hotel/flat at the end of the road so not many neighbours to compare with anyway. Thanks for the link though that's the one I checked and showed 8mb

    Original Poster

    archer1204

    First rule of tcb dont always rely on being paid


    Yes I'm aware of that but so far been lucky and always been paid out although I find quidco to be more reliable tcb has better rates.

    Sky is a LLU (local loop unbundled) service provider in some exchanges, this basically means that they install their own equipment/software in the exchange which their internet traffic goes through. By the difference in sizes of their user-bases, the Sky internet traffic going through their equipment will be less than the BT Consumer internet traffic going through theirs, so that may account for the difference is speed estimate. You may well find that with BT Consumer it will be faster than the quoted estimate as (with copper adsl broadband) they always tend to estimate on the lower side.

    Original Poster

    hashman

    I got bt- 95 tcb and £100 mastercard makes it around £10/ monthI changed f … I got bt- 95 tcb and £100 mastercard makes it around £10/ monthI changed from ttI didnt do speed simulatiln, but bt is as fast as tt was, i.e around 15 mbsThe router is def better with bt though, more stable and better wifi reachI'll probably switch back to tt or sky at end of 12 months subject to best deal at that time


    Thanks for that my only worry is with BT they can give me as low as 2.5mb before I can leave without penalty which seems like a really low number and not very appealing.

    Original Poster

    robertr

    Sky is a LLU (local loop unbundled) service provider in some exchanges, … Sky is a LLU (local loop unbundled) service provider in some exchanges, this basically means that they install their own equipment/software in the exchange which their internet traffic goes through. By the difference in sizes of their user-bases, the Sky internet traffic going through their equipment will be less than the BT Consumer internet traffic going through theirs, so that may account for the difference is speed estimate. You may well find that with BT Consumer it will be faster than the quoted estimate as (with copper adsl broadband) they always tend to estimate on the lower side.


    I think that's what sky was trying to say except you make more sense lol. What is BT consumer though?

    adhkarzf

    I think that's what sky was trying to say except you make more sense lol. … I think that's what sky was trying to say except you make more sense lol. What is BT consumer though?



    BT is a group of businesses, so BT Consumer is the service provider side of their business which provides phone lines, broadband, tv, mobile etc
    Edited by: "robertr" 8th Feb

    Original Poster

    robertr

    BT is a group of businesses, so BT Consumer is the service provider side … BT is a group of businesses, so BT Consumer is the service provider side of their business which provides phone lines, broadband, tv, mobile etc


    Ah ok thanks

    Original Poster

    So what would you guys do in my position? Go with BT unlimited bb and weekend calls with the risk of lower speeds but cheaper price. Or sky unlimited bb no calls at a slightly higher cost but more reasonable speeds?

    adhkarzf

    So what would you guys do in my position? Go with BT unlimited bb and … So what would you guys do in my position? Go with BT unlimited bb and weekend calls with the risk of lower speeds but cheaper price. Or sky unlimited bb no calls at a slightly higher cost but more reasonable speeds?



    Hard to say, if price is the deciding factor then go with BT Consumer as no guarantee that Sky can provide the top end of their speed estimate.

    Go on a chat on sky website and negotiate the price. Always works when I am due a renewal with them.

    Are you not in your rights to cancel within a month? Ie test the bt speeds for a few weeks and if it's not what you are happy with then cancel? Be careful though as some start your cancellation time from date of order not installation and switch on

    Original Poster

    westy125

    Are you not in your rights to cancel within a month? Ie test the bt … Are you not in your rights to cancel within a month? Ie test the bt speeds for a few weeks and if it's not what you are happy with then cancel? Be careful though as some start your cancellation time from date of order not installation and switch on

    ​I'm not sure about never having had to cancel plus I'm not very techy so wouldn't know if my net is too slow. my only issue is that sky even at their lowest estimate beat BTs highest estimate. so I've better chances with sky I think but I'm on the fence right now as I can't seem to make a decision.

    Original Poster

    madoleo

    Go on a chat on sky website and negotiate the price. Always works when I … Go on a chat on sky website and negotiate the price. Always works when I am due a renewal with them.


    Been on chat and called up they're offering nothing at all even though I told them bt was much cheaper.

    Original Poster

    robertr

    Hard to say, if price is the deciding factor then go with BT Consumer as … Hard to say, if price is the deciding factor then go with BT Consumer as no guarantee that Sky can provide the top end of their speed estimate.


    To be honest I'd be happy with even the bottom end of their estimate as it's more reasonable than a 4mb estimate.

    adhkarzf

    To be honest I'd be happy with even the bottom end of their estimate as … To be honest I'd be happy with even the bottom end of their estimate as it's more reasonable than a 4mb estimate.



    The top end of the BT Consumer estimate is also 8Mb. But obviously your choice.

    Original Poster

    robertr

    The top end of the BT Consumer estimate is also 8Mb. But obviously your … The top end of the BT Consumer estimate is also 8Mb. But obviously your choice.


    Yes that's true but sky's top end estimate which I doubt I'd get is 17mb but the minimum they're estimating is 8mb so I'd be hoping to achieve that regularly.

    Tcb offer is until 9th Feb so I think I'll wait and see what their next offer is and probably decide from there.

    Anyone have experience of leaving talktalk? do they call you up with offers before your line is transferred?

    westy125

    Are you not in your rights to cancel within a month? Ie test the bt … Are you not in your rights to cancel within a month? Ie test the bt speeds for a few weeks and if it's not what you are happy with then cancel? Be careful though as some start your cancellation time from date of order not installation and switch on



    You have 14 days from the day after placing your order to change your mind, as the OP is with TalkTalk then leaving will be a working line takeover and they take 10 days, during any takeover the line speed will fluctuate for 3 days or more (depends on the ISP), BT have this bt.com/new…eed

    The window is too close to rely on cancelling, I wouldn't risk it.

    Original Poster

    PKRichie

    You have 14 days from the day after placing your order to change your … You have 14 days from the day after placing your order to change your mind, as the OP is with TalkTalk then leaving will be a working line takeover and they take 10 days, during any takeover the line speed will fluctuate for 3 days or more (depends on the ISP), BT have this bt.com/newbroadbandspeed The window is too close to rely on cancelling, I wouldn't risk it.



    ​Thanks for that it's very helpful
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