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    Will pre-paid mispriced hotel room be honoured?

    Last night I was using Travelsupermarket.com to find me a relatively inexpensive hotel in London in June and to my surprise four different agencies were showing a price of about £20.00 for a certain 5 star hotel in Mayfair. I thought there is no way they will accept such a booking, however I thought it worth a punt, so I gave my credit card details to one of them to pay immediately in full, I received an acknowledgement of my booking and then shortly after that a confirmation e-mail including the hotel voucher to hand over on the day of the stay. It stated "YOUR BOOKING IS CONFIRMED AS FOLLOWS... [blah, blah]". Shortly after that the price on all four agencies shot up to about £200.

    Now, I know it is a long shot that this will not be cancelled in due course, but as they have claimed payment and sent me a confirmation email with the voucher is this legally binding? I guess probably not as they have the following clause in their T&Cs:

    "Where inaccuracies relate to the understatement of the price of a specific product you will be offered either a full refund of money paid on that booking only or the opportunity to maintain that booking on receipt of the additional payment which is necessary."

    What do people think? Do I have a chance?!

    14 Comments

    you might be lucky and they let you off but they could just cancell it like most orders now adays

    ring the hotel n ask to confirm they have the booking

    Original Poster

    n1ttygr1tty;7701436

    ring the hotel n ask to confirm they have the booking



    If the hotel has the booking will that mean it's unlikely the agency (travel republic) will cancel?

    I'd just turn up at the dates you booked.. If they make anything of it kick up a fuss and tell them you dont have any more money.. lol

    im sure once they take the money then its legally binding is it not?

    Banned

    h04x;7702393

    im sure once they take the money then its legally binding is it not?



    When things are ordered online and mispriced, often just a refund is given. There is a bit of a legal cushion in obvious misprices, though it could be argued in this case. (Hotel late bookings and special offers are frequent - I've booked many far cheaper than this and way below the "proper" price.

    Original Poster

    guv;7702422

    When things are ordered online and mispriced, often just a refund is … When things are ordered online and mispriced, often just a refund is given. There is a bit of a legal cushion in obvious misprices, though it could be argued in this case. (Hotel late bookings and special offers are frequent - I've booked many far cheaper than this and way below the "proper" price.



    I have checked with Expedia today, the 'superior' room I have booked for £20 & received a voucher for is showing as £320 for one night, this hotel really is a 5 star palace on Bond Street. Normally I stay in a Travelodge.

    Oddly though, although the room is £320 there are no tea or coffee making facilities and WIFI is £7 an hour. Blimey, if I paid £320 for a room I'd expect to have my own butler pouring me coffee and a couple of iPads scattered about!

    Original Poster

    Just an update to the messages I posted earlier in the year, I managed to spend 4 separate Saturday Nights in total at the Westbury 5* Hotel on Bond Street in London, all for between £18-20 per night, rack rate is over £300 per night. And the cheapie rate included breakkie! All of the nights I booked were honoured. Outrageous mini bar prices though - £5.50 for one of those mini tubs of Pringles!

    So the rule is, if you see what appears to be a misprice, go for it and book it!

    http://farm5.static.flickr.com/4114/4796957777_dcfcdb46b7.jpg

    Well, it could be a way of filling a few rooms, and you were the lucky one to be there on the right time as I know that there isn't any mispricing on these sites.

    Original Poster

    Wotwot123

    Well, it could be a way of filling a few rooms, and you were the lucky … Well, it could be a way of filling a few rooms, and you were the lucky one to be there on the right time as I know that there isn't any mispricing on these sites.



    £18 would not cover the cost of the air-con, changing all the linen, twice daily chambermaid service (morning and evening), nor the luxurious buffet breakfast plus all the other facilities - it would be more cost effective for them to keep the room empty. I'm pretty sure it was a misprice, especially as one of the agencies phoned me to tell me it was a mistake, they couldn't understand how it happened but they would honour it..

    Wotwot123

    Well, it could be a way of filling a few rooms, and you were the lucky … Well, it could be a way of filling a few rooms, and you were the lucky one to be there on the right time as I know that there isn't any mispricing on these sites.

    I got a room at a manor house near Brighton for the weekend cannot remember the name of the hotel for £10 per night it was really £200 a night, from this site and it was a misprice what do you mean there is no mispricing on these sites ?

    mpwheatley

    £18 would not cover the cost of the air-con, chambermaid (morning and … £18 would not cover the cost of the air-con, chambermaid (morning and evening service) nor the luxurious buffet breakfast plus all the other facilities - it would be more cost effective for them to keep the room empty. I'm pretty sure it was a misprice, especially as one of the agencies phoned me to tell me it was a mistake, they couldn't understand how it happened but they would honour it..

    Happened to me also lastminute phoned me up and said the hotel sends them the details and pricing and had made a big mistake and could they ring me back and ask me if i wanted to pay full price of £200 lol i laughed and said where do i stand the bloke told me its the hotels mistake and they would have to honor it if i said no to the £400 extra or did not cancel you can guess what i did,

    mpwheatley

    £18 would not cover the cost of the air-con, changing all the linen, … £18 would not cover the cost of the air-con, changing all the linen, twice daily chambermaid service (morning and evening), nor the luxurious buffet breakfast plus all the other facilities - it would be more cost effective for them to keep the room empty. I'm pretty sure it was a misprice, especially as one of the agencies phoned me to tell me it was a mistake, they couldn't understand how it happened but they would honour it..



    Well we own a hotel, and the rooms cost us between £30 - £40 depends on what is offered and how many people stay. It's not about making money it's about filling a room for the sake of it, having one more person down at the end of the year when taking a very small loss. One normal booking in a hotel like that covers many many misprices a year, and the Manager might have to hit a target per year i.e. 83% occupancy.

    If they said it was a misprice then it must be, but it is a tactic used sometimes.

    And in some cases, there is a small profit, so in some places, it's a win win situation.
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