Will Three force me to "upgrade" or increase price?

25
Posted 18th Dec 2019
I am on SIM only deal for a fairly reasonable price. Got a few texts saying that my contract is due to end and I can renew it but it will be £18 a month when I talked to them. This is way more than what I'm paying. They say I'm on an old contract hence I got the deal at the time. I told them not to change anything and I'll think about it. Can they actually do this? Increase the price by about £8 or more? I spoke to them again and another person said to ignore texts it will just go on a rolling contract if I don't renew.
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If you're out of contract they can do what they like. What was your deal?
deeky18/12/2019 22:19

If you're out of contract they can do what they like. What was your deal?


It was £9.23 a month for unlimited everything... The second person I spoke to said to ignore the texts everything will stay same and will continue as a rolling contract. . The first person wanted to put me on a new contract.
I work for three, they won’t change your price unless you upgrade
And is it an essential plan that you have??
Edited by: "Taha_Omar" 18th Dec 2019
Taha_Omar18/12/2019 22:23

I work for three, they won’t change your price unless you upgradeAnd is it …I work for three, they won’t change your price unless you upgradeAnd is it an essential plan that you have??


There is no point to upgrade as I have unlimited but they still wanted to try put me on new contract which I said I'd think about. But asked them not to change anything. Not sure if it's essential or not.
r5518/12/2019 22:21

It was £9.23 a month for unlimited everything... The second person I spoke …It was £9.23 a month for unlimited everything... The second person I spoke to said to ignore the texts everything will stay same and will continue as a rolling contract. . The first person wanted to put me on a new contract.


You can stay on the rolling contract but they can put the price up. You'll struggle to get U/L data for £9-odd now but if you don't need all that you can get 12gb for £10 with £55 cashback, works out £5.42 for 12 months.
Ok if it’s an essential plan then I see why they would upgrade you but other than that it’s ok you can stay on that plan
Taha_Omar18/12/2019 22:23

I work for three, they won’t change your price unless you upgradeAnd is it …I work for three, they won’t change your price unless you upgradeAnd is it an essential plan that you have??


What abut when they kicked everyone off the U/L U/L U/L plans unless they paid more a couple of years back?

jmcomms.com/201…is/
Edited by: "deeky" 18th Dec 2019
deeky18/12/2019 22:27

You can stay on the rolling contract but they can put the price up. You'll …You can stay on the rolling contract but they can put the price up. You'll struggle to get U/L data for £9-odd now but if you don't need all that you can get 12gb for £10 with £55 cashback, works out £5.42 for 12 months.


ThAt might be an option thank you
If they change your price plan best thing you can do is actually upgrade and get a better deal
Taha_Omar18/12/2019 22:30

If they change your price plan best thing you can do is actually upgrade …If they change your price plan best thing you can do is actually upgrade and get a better deal


Thank you , might need to downgrade but will see what happens.
You can’t downgrade only upgrade
Taha_Omar18/12/2019 22:33

You can’t downgrade only upgrade


He can end the contract and take out a new one. Just port his number out and back again (assuming he wants to keep his number).
Edited by: "deeky" 18th Dec 2019
I'm on quite a good (historic) deal with 3 too.
Went out of contract sometime last year, their SIM only "upgrade/renew" offers are inferior to what I already have.
I can confirm it'll just remain the same unless you choose to alter your plan or take up a new contract.
Yep like others I rolled on to a rolling contract at the end automatically. Had a good deal, 200mins, unlimited data for £8 but I've left and gone to EE just in the last 2 weeks after having a rolling contract for 13 months. Three lately has been horrendous and I barely use 5GB a month. Wasn't worth the hassle for me.
r5518/12/2019 22:21

It was £9.23 a month for unlimited everything... The second person I spoke …It was £9.23 a month for unlimited everything... The second person I spoke to said to ignore the texts everything will stay same and will continue as a rolling contract. . The first person wanted to put me on a new contract.


Any comms provider can amend whatever it wishes providing the notification of intended change is formal and the statutory notice is given, typically 30days. You can use that 30days to discuss alternatives or notify your intention to terminate / leave. See what your current automated options are - you may be pleasantly surprised and fortunate hotukdeals.com/dis…108
Taha_Omar18/12/2019 22:33

You can’t downgrade only upgrade


To clarify: can downgrade at any time after minimum term, although it may need to be negotiated. The most excessive downgrade is PAYG.
My friend was in exactly the same situation but was paying £15 a month for unlimited everything. Three called and said move to a £20 a month contract with 30GB data - no other options.

Friend got me involved.

I moved her over to smarty for a month. £17 for 100GB cashback, unlimited minutes and texts with £16.50 cashback.

The month ends soon.

Yesterday, I ordered the three unlimited everything sim card for £18 a month with £62.50 cashback. Works out at £12.75 a month which isn't bad all in all.
That's probably just how they operate. They're a money making business. Just leave it and see what happens. *Remember that it will be their objective to tie you into another contract. Be strong Fk being tied into contracts
Edited by: "jco83" 19th Dec 2019
jco8319/12/2019 00:33

... Be strong Fk being tied into contracts


Kinda strange suggestion considering OP actually wants to stay tied to current contract.
AndyRoyd19/12/2019 01:05

Kinda strange suggestion considering OP actually wants to stay tied to …Kinda strange suggestion considering OP actually wants to stay tied to current contract.


When a long term phone contract ends it becomes just a monthly roller
jco8319/12/2019 01:42

When a long term phone contract ends it becomes just a monthly roller


Unless the provider notifies otherwise, as in OPs case, and OP wants to retain the pre term-expiry contractual allowances and cost.
AndyRoyd19/12/2019 02:06

Unless the provider notifies otherwise, as in OPs case, and OP wants to …Unless the provider notifies otherwise, as in OPs case, and OP wants to retain the pre term-expiry contractual allowances and cost.


39434623.jpgMight have been a text message they send out to everyone though, not to tell me they'll up the price ... This was the message. They sent out a text to say they haven't changed anything so hopefully it's a rolling contract from then on.
Edited by: "r55" 19th Dec 2019
They can’t force and upgrade if you happy with the plan your on then continue to stay on it. The only way the price may increase is with inflation. The reasons why there trying to force you to upgrade is to hit targets and commission
OP don't feel pushed into anything, they probably try make you feel you have to take a higher cost package that's their job, but don't allow yourself to feel pressured to take a new deal with them. They may ring you and try givin you a hard sell. F them "The only way I'm staying with 3 is on my existing deal"
If anyone wants a discount or a nice package deal come see me at oxford street east on Saturday between the times 12.45pm to 21.00. Ask for Taha
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