Windows 10 black screen when installing downloads

Posted 19th Jul 2021
Hi all,I have a slight issue with my daughters pc,it’s only a week old but when I try and install anything I have downloaded for her then the screen goes black,I have to press esc to get the screen back up.
When I first set her pc up I had a vga to vga cable for the monitor but I ordered her a vga to hdmi and since I put that in that’s when I have had the issues
I have tried afew things from google like making sure the drivers are up to date but now I am not sure what else I can do so reaching out to the hukd community to see if you might be able to point me in the right direction.
Many thanks
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