Windows 7 Home Premium (full version)

11 replies
Found 5th Nov 2009
Windows 7 - Tesco don't honour the price if the item is 'undelivered'
Payment is taken immediately.
Item might be delivered early, so it may be returned early.
Tesco don't email when item has been dispatched.
Tesco don't respond to emails regarding replacing damaged items - only a refund is given.
(So you will have to order at the new higher price)
(complaints to Claire Gill, Tesco, Dundee, Head office)

11 Comments

Original Poster

Ordered Windows 7 Home Premium Full Version from Tesco in September when the price was £49.99, Citylink attempted to deliver this item early on the 22nd October, then tried again a week later, it was then immediately returned to Tesco, not held. (Also unusually Citylink did not leave with a neighbour-were they told by Tesco not to - to increase the number of failed deliveries?)
As I expected delivery the day after the release date ie. around the 24th, so expected to be able to pick up the item on my return, but as delivery was attempted early, it was also returned early to Tesco, so I was unable to arrange redelivery.
Tried emailing Tesco but got no response, then phoned this morning, and Tesco are issuing a refund only, they will not honour the price, and expect you to re-order at the new price nearer £95. They are adamant this is 'company policy'
This isn't the usual helpful Tesco, but one looking to make a quick buck from failed deliveries.
Escalated my complaint and spoke to Claire Gill, a manager in Dundee who was totally unhelpful, and wouldn't even give me a name of someone senior to write a complaint to - just to send one to their generic address/generic email address i.e [email protected]

If the item had been damaged they would have to send a replacement, so they are just being bloody minded.
I've not accepted their offer of a refund as I intend to take it to head office, as the item was delivered early and therefore returned early, in relation to the published date of release of Windows 7.
If that doesn't work I'll just stick with XP, or switch to a Mac, at least their £25 upgrade price has stayed consistent, Windows 7 is up and down - all over the place - probably about as stable as Windows 7 then.

This is not a deal, why are you posting here? Get writing to head office or whatever!

they asked arnold schwarzenegger if he had upgraded to windows 7.......
he replied " i still love vista baby "

Original Poster

MrRobin;6789959

This is not a deal, why are you posting here? Get writing to head office … This is not a deal, why are you posting here? Get writing to head office or whatever!



This is a deal - this is Windows 7 full version for £95!, check their website, this is cheaper than most - just highlighting their terms too.
direct.tesco.com/q/R…spx

Are you being sarcastic in the last comment? It's £90 delivered ]here and has been for a while, you might be able to get it even cheaper elsewhere now.

UberTiger;6790092

Are you being sarcastic in the last comment? It's £90 delivered ]here and … Are you being sarcastic in the last comment? It's £90 delivered ]here and has been for a while, you might be able to get it even cheaper elsewhere now.



tonyg1962;6790097

£82.88 at … £82.88 at Scanhttp://www.scan.co.uk/product.aspx?ProductId=30435&ms=msso0103



snarff;6790187

£79.99 … £79.99 http://www.amazon.co.uk/gp/offer-listing/B002DUCMT2/ref=dp_olp_new?ie=UTF8&condition=new



Pah, expensive :whistling: its free at a torrent site/newsgroup near you.

Sorry Op I sympathise if they didnt even let you know it had been dispatched and city link left no card it takes the proverbial.

Original Poster

Thanks for the info regarding cheaper deals, I'll probably just stick with Windows XP SP3 - it works, and the machine is licenced/genuine. But I understand now why people do download from torrents, when the reality of trying to buy a proper version, is about as 'dishonest' as downloading it. Tesco are now expecting me to pay double the original price paid - not just a re-delivery charge, and they will probably send me the original box with my address on it!, ready for posting!

harlzter;6790270

Pah, expensive :whistling: its free at a torrent site/newsgroup near … Pah, expensive :whistling: its free at a torrent site/newsgroup near you.Sorry Op I sympathise if they didnt even let you know it had been dispatched and city link left no card it takes the proverbial.



Downloading torrents is big no no in my book,
but if you seed just only x1.5 of the torrent back then i,m happy with that.lol:thumbsup:

harlzter;6790270

Pah, expensive :whistling: its free at a torrent site/newsgroup near … Pah, expensive :whistling: its free at a torrent site/newsgroup near you.Sorry Op I sympathise if they didnt even let you know it had been dispatched and city link left no card it takes the proverbial.



Also free from university. Love it!
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