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    Windows 7 upgrade from play.com

    So I bought a laptop the other day from play and on the product page was a link saying
    Eligigble Windows 7 upgrade

    So i got the laptop on Friday and have been setting it up to my liking and went through the link from play to register my laptop for the upgrade however my model is NOT eligible after all!!!

    So what am I to do? Play stated it was, and I bought it assuming I could get the upgrade but it isn't.

    I emailed play about them stating the eligible thing and as such they have now taken the link off the page but still I feel conned.

    20 Comments

    Original Poster

    My laptop:
    play.com/PC/…tml

    What WAS on that page before emailing play:
    http://images.play.com/banners/Windows7_Banner_Acer.jpg

    Oh and is this laptop good or what, I'm currently playing Gears of War on 1440 x 900 res with med settings and it looks phenominal

    Just looked and its not there so you should be eligble for a refund ,

    It still shows eligable for windows 7 upgrade when i click,
    http://i36.tinypic.com/148k66w.jpg

    Original Poster

    so how would i get a refund?
    Do I just complain to play?

    Original Poster

    tonyg1962;6341138

    It still shows eligable for windows 7 upgrade when i click,


    Oh, it's back!!
    wasn't there earlier:x

    I checked the list before trying to register but I put the details in anyway and "computer said no!"

    Looks like the banner is back up so here is hoping for you!

    niminator;6341143

    so how would i get a refund?Do I just complain to play?



    i would ring them
    0845 800 1020

    Original Poster

    tonyg1962;6341184

    i would ring them0845 800 1020



    Is it ok today?

    niminator;6341201

    Is it ok today?



    Dunno sorry,

    Original Poster

    tonyg1962;6341206

    Dunno sorry,



    Ok, will try now
    Gonna give them an ear bashing:thumbsup:

    niminator;6341219

    Ok, will try nowGonna give them an ear bashing:thumbsup:




    Yeah, go on!!

    Original Poster

    Ok, quicker than expected,
    Got through to some autobot machine then an indian woman lol.

    They ain't gonna do diddly squat!! and now I have to go through the manufacturer according to her as play ain't responsible......WTF

    I finally stated "but YOU'RE selling the laptop on YOU'RE website and YOU'RE stating it's eligible, when it isn't".

    But she was avin none of it, those indian people really get on my nerves.

    So yeah, no luck.:x
    Now will e-mail Acer to see what they have to say and why this model ain't eligible

    Computer say's "Knuckle sandwich!!"
    http://www.mysmiley.net.nyud.net/imgs/smile/fighting/fighting0085.gif

    Original Poster

    Gonna have some sunday lunch now

    Thanks everyone:thumbsup:

    Will rep you when I get back

    edit:
    Repped, will have to see what acer will say

    The trouble with Play.com is that it is based outside the UK, so the Sale of Goods Act does not apply. You basically have to mug up on Jersey trading laws to find out what leg you have to stand on.

    As far as I understand, the legal situation is that Jersey is not part of the UK and not part of the EU, except for trade in goods, which means you might be able to return the whole thing under the Distance Selling Regulations. This might be at your own expense with regard to shipping costs, however.

    Returns for non-faulty items have to be made within 7 days (as per EU regs) but unless the item is unopened you would have to demonstrate that the notebook was sent to you "in error" according to Play's terms and conditions, which is vague to say the least. It might cover incomplete items, so I would persevere here with Play, first. Ask to speak to a supervisor.

    Original Poster

    spraint;6341726

    The trouble with Play.com is that it is based outside the UK, so the Sale … The trouble with Play.com is that it is based outside the UK, so the Sale of Goods Act does not apply. You basically have to mug up on Jersey trading laws to find out what leg you have to stand on. As far as I understand, the legal situation is that Jersey is not part of the UK and not part of the EU, except for trade in goods, which means you might be able to return the whole thing under the Distance Selling Regulations. This might be at your own expense with regard to shipping costs, however.Returns for non-faulty items have to be made within 7 days (as per EU regs) but unless the item is unopened you would have to demonstrate that the notebook was sent to you "in error" according to Play's terms and conditions, which is vague to say the least. It might cover incomplete items, so I would persevere here with Play, first. Ask to speak to a supervisor.



    I think I will keep the laptop now, it's took the best part of 2 days to rid all the garbage and install my stuff, not to mention the mess I had trying to get "Gears" running.

    I bought the Laptop on Wed's 16th and got delivered on Fri so dunno what date that would pit me against for the 7 day thing.
    Will have another phone tommorrow anyhow, and I'll keep your info handy, Thanks.

    If push comes to shove, I may have to suffer Vista for now and hope something happens with regards to windows 7 in the near future. But i'm still annoyed at it to say the least.

    niminator;6341785

    I think I will keep the laptop now, it's took the best part of 2 days to … I think I will keep the laptop now, it's took the best part of 2 days to rid all the garbage and install my stuff, not to mention the mess I had trying to get "Gears" running.I bought the Laptop on Wed's 16th and got delivered on Fri so dunno what date that would pit me against for the 7 day thing.Will have another phone tommorrow anyhow, and I'll keep your info handy, Thanks.If push comes to shove, I may have to suffer Vista for now and hope something happens with regards to windows 7 in the near future. But i'm still annoyed at it to say the least.



    I would keep pushing them at least for a parttial refund, If you get no joy try contacting Acer and tell them that play.com are falsley advertising their products,

    If you get nowhere with either Acer or Play and still aren't fed up of the whole thing, it may be worth having a word with Microsoft, as its name is being used as an inducement to purchase. You could argue that either Acer or Play is deliberately misleading the buying public and dragging Microsoft's name into the mire. Microsoft may feel inclined to have words with Acer about its OEM contract. Not promising, mind, but if you don't ask, you don't get.

    Original Poster

    Got an e-mail from Acer

    Just saying the serial number I entered was wrong Doh!!:roll:
    Sent the right one this time, but quick response anyhow. Will wait againhttp://www.easyfreesmileys.com/smileys/free-indifferent-smileys-438.gif

    @spraint
    Wow, your full of info:w00t:
    Now I got a 3rd option to fall back on, Thanks

    Regardless of the make of laptop, if you have Vista Premium then according to MS you are entitled to the upgrade.

    As spraint said, if you get no joy form Acer take it to MS.
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