Groups

    Woolys Direct Fraud

    Be careful with this online retailer

    I ordered a fridge/freezer from this online retailer called Woolys Direct that often crop-up on Google Shopping. It turns out that they had no intention of sending the item or refunding my money when I cancelled the order. I'm currrently having to pursue the money from my Credit Card company. To put it in perspective, I found out that the company are operating from and old Woolworths store to try to gain Woolies credibility but they are completely unrelated! Most shocking though is that Google have no mechanism for removing a fraudulent company from Google Shopping listings so they will keep cropping and looking cheap. Beware!

    UPDATE: It's now been a month since the original cancellation of my order and there's been no sign of a refund to date. Woolys DID email me to tell me that they HAVE refunded my money - but they haven't.

    There are now 5 similar experiences to mine listed in this thread.

    I'd love to hear any GOOD news that anyone has about this company - by its nature, only disgruntled customers tend to bother adding their experience but It'd be interesting to hear if anyone was pleased with the service they received.

    I found Consumer Direct to be excellent when I phoned them so my advice is to call them. Look on saynoto0870.com and find a normal geographical number to call them for your area and save that few pence too. They will send you form letters to send to the Credit Card Company etc.

    UPDATE 8/9/10
    There are now 8 victims on this thread apart from myself. Still no refund from Woolys in my case and a little bit of the famous "incompetence" at my credit card company has meant that THEY haven't refunded me either.

    I haven't heard from a single person who has a good word to say about Woolys in spite of my request to that effect above.

    One poster has received a cheque for his refund - but hasn't yet confirmed whether it was honoured or not.

    UPDATE 12/10/10. The flood of victims of Woolys seems to have stopped. Is this because they've decided to "go legit" or have they gone out of business?

    I've lost count of the number of victims that have reported here - at least 10.

    Unbelievable incompetence at my Credit Card Company (Mint) means that I STILL have not received a single written confirmation of my claim or one returned phone call after numerous promises - let alone my actual refund.

    47 Comments

    They're trying to gain credibility by using the name of a company that went bust owing suppliers thousands of pounds?

    Original Poster

    Well, there are still thousands of people out there who crave the return of good old Woolies. I don't think they're too concerned about the fate of Woolworth's suppliers to be fair. At least one town centre now sports a shop named something like "Wellworths" or similar, in the same premises that Woolworths used to be in and with the same staff, selling a broadly similar range of items. So the name still does carry some credibility.

    I tried to buy a cooker from this company, they were completely incompetent when it came down to it and i ended up cancelling the order with them and agreed a full refund which has never materialised. They do not respond to phone calls, it's usually engaged (which is never a good sign) and when you do get through they will normally put the phone down on you or fob you off, e-mails don't get replied to. Unfortunately i was stupid enough to use a debit card so am looking at pursuing the company through the courts.

    My purchase from this company had nothing to do with the name, it was cheap.

    Beware of this company.

    UPDATE 08/01/11
    I got my money back through the Visa chargeback and my bank in November, they advised it could be disputed, but it hasn't yet so it's looking good.Their website is not currently taking orders so it looks like something is being done.

    Good luck to anyone else who are awaiting products or refunds from this company.
    Edited by: "shez82" 8th Jan 2011

    shez82

    My purchase from this company had nothing to do with the name, it was … My purchase from this company had nothing to do with the name, it was cheap. Beware of this company.



    Harsh lesson

    DAMNOME

    Harsh lesson



    Not really a lesson, cause he'll do it again, just like you and me would. We can't help it when we see a good price.

    This has also happened to me. They have fobbed me off with 101 excuses as to where my money is. I'm currently sending letters as advised by Trading Standards and have also told Watchdog.

    They also took my money and failed to deliver.

    I keep getting form emails from them claiming they are investigating the refund. I paid by debit card so I thought I was out of luck but my wife told me that you can file a "Visa debit chargeback" with your bank. Google for it!

    The chargeback is something you take up with your bank not Visa (who were spectacularly unhelpful on the phone). I have a form on the way from my bank for a refund.

    I have also filed a complaint with Sage Pay their card processors (email [email protected]) and mark it FAO Matthew. He has put a note on their file to investigate them.

    Good luck everyone, lets hope we can get our money back from these scammers.

    Original Poster

    Guys, I am the OP and have only just revisited the thread after thinking no-one was interested! There is definitely a pattern emerging then! We need to just spread the word in every way we can to stop these people.

    I actually received an e-mail from them the other day apologising for the delay in refunding and then saying that they "definitely have refunded" to my card. I immediately checked with my credit card company and they said no refund has been received. The good news though is that the email is enough proof for the card company that a refund is intended - so they can expedite the refund and recover it from Woolys in their own way.

    I don't know if any of you found the site from Google Shopping like me - but that was the most concerning thing to me - that not only do Google take ZERO responsibility for the links they throw up - but they don't even have a way of STOPPING a site when people like us find someone who is so clearly fraudulent. We all know there are fraudsters out there - but I assumed that Google were at least allowing those with bad experiences to get them removed from the search results.

    Banned

    why dont you all just do a chargeback then as you obviously paid with a visa / mastercard?

    cant see the problem with getting a refund tbh

    Banned

    pauljameswright

    Guys, I am the OP and have only just revisited the thread after thinking … Guys, I am the OP and have only just revisited the thread after thinking no-one was interested! There is definitely a pattern emerging then! We need to just spread the word in every way we can to stop these people.I actually received an e-mail from them the other day apologising for the delay in refunding and then saying that they "definitely have refunded" to my card. I immediately checked with my credit card company and they said no refund has been received. The good news though is that the email is enough proof for the card company that a refund is intended - so they can expedite the refund and recover it from Woolys in their own way.I don't know if any of you found the site from Google Shopping like me - but that was the most concerning thing to me - that not only do Google take ZERO responsibility for the links they throw up - but they don't even have a way of STOPPING a site when people like us find someone who is so clearly fraudulent. We all know there are fraudsters out there - but I assumed that Google were at least allowing those with bad experiences to get them removed from the search results.


    of course google dont have a responsibility for search results. Thats the last thing we need on the internet.

    Original Poster

    csiman

    of course google dont have a responsibility for search results. Thats the … of course google dont have a responsibility for search results. Thats the last thing we need on the internet.



    Of course I don't expect Google to have responsibility for search results - but I naively assumed that since we're all capable of doing a search and finding every fraudster who wants to fleece us, that Google had perhaps built a system where they could eliminate sellers from the shopping results if they had proved themselves to be fraudsters. In much the same way that they try to push useful search results to the top of the pile when you do a normal search. Anyway, it won't happen again because I'll now treat Google's shopping search with the same cynical eye as I do the web search.

    Banned

    pauljameswright

    Of course I don't expect Google to have responsibility for search results … Of course I don't expect Google to have responsibility for search results - but I naively assumed that since we're all capable of doing a search and finding every fraudster who wants to fleece us, that Google had perhaps built a system where they could eliminate sellers from the shopping results if they had proved themselves to be fraudsters. In much the same way that they try to push useful search results to the top of the pile when you do a normal search. Anyway, it won't happen again because I'll now treat Google's shopping search with the same cynical eye as I do the web search.


    its not googles job to eliminate fraudsters. this whole thread is pretty pointless tbh as the company is not fraudulent, just pretty useless. Visa / MC would have closed them down pretty damn quick if they were fraudsters.

    Original Poster

    csiman

    its not googles job to eliminate fraudsters. this whole thread is pretty … its not googles job to eliminate fraudsters. this whole thread is pretty pointless tbh as the company is not fraudulent, just pretty useless. Visa / MC would have closed them down pretty damn quick if they were fraudsters.

    Unfortunately, it seems as though the credit card company have as little inclination to shut them down as Google has to exclude them from searches. They'll only shut them down when enough people like us claim our money from them and they realise it's bad business letting them accept cards. My guess is that process would take about 6 months to happen. Plenty of time for them to make a lot of money. I wonder what would constitute a fraud in your eyes? After chasing them for 3 weeks for my refund, they say " We have investigated your refund and have found that our records show that a refund has definitely been processed from our side." when no such refund has been made. They're using a Woolies shopfront and are calling themselves "Woolys", promising to ring back about 10 times and never doing it once. If you don't think that's suspicious behaviour then I'd love to know what is!

    Banned

    pauljameswright

    Unfortunately, it seems as though the credit card company have as little … Unfortunately, it seems as though the credit card company have as little inclination to shut them down as Google has to exclude them from searches. They'll only shut them down when enough people like us claim our money from them and they realise it's bad business letting them accept cards. My guess is that process would take about 6 months to happen. Plenty of time for them to make a lot of money. I wonder what would constitute a fraud in your eyes? After chasing them for 3 weeks for my refund, they say " We have investigated your refund and have found that our records show that a refund has definitely been processed from our side." when no such refund has been made. They're using a Woolies shopfront and are calling themselves "Woolys", promising to ring back about 10 times and never doing it once. If you don't think that's suspicious behaviour then I'd love to know what is!


    its called incompetence, not fraud. I can assure you that credit card companies would shut them down damn quick if they were fraudulent.

    Hopefully, they wont spot this thread and sue you for libel as that is just as big a crime as CC fraud.

    its called incompetence, not fraud. I can assure you that credit card … its called incompetence, not fraud. I can assure you that credit card companies would shut them down damn quick if they were fraudulent.Hopefully, they wont spot this thread and sue you for libel as that is just as big a crime as CC fraud.



    Do you actually believe this or are you just one of the idiots that works for this fraudulent outfit? Im in the same boat as the others on this thread that have paid for goods which have not turned up and they are clearly never going to.....the same as a refund! I know this because when I phoned on the day of delivery they told me my fridge freezer was 10 miles away from my house so would be with me imminently........it never showed up so when I phoned the next day they said did I have the right company as they didnt have my details on file! I then sent them an email via their website asking to confirm what was happening but gave them no order ref, details or anything else and I got an immediate reply saying I was being refunded in the morning......which of course never happened.

    How gullible are you to believe this firm is just incompetent rather than a bunch of fraudsters? Like I say if you are just trying to quash comments on internet BB's like this as you are associated with them then I hope you get everything you deserve :-)

    Banned

    pauljameswright

    Whatever


    LOL - Epic failure. Are you 10 years old and from the USA?

    Thanks for the heads up guys, about "Woolys Direct". Hope you get a refund in the end - don't let it drop and take it to court if needs be.

    Oh and ignore csiman, he's clearly got nothing better to do than wind up people on the internet... Quite pathetic, really.

    Banned

    What a bunch of tards on this thread. I clearly gave the best advice and that was to do a chargeback. Seems you'd all rather squabble about VISA allowing fraudsters to use their payment system which is hilarious.

    bunch of jokers with their heads in the sand springs to mind lol

    csiman

    What a bunch of tards on this thread. I clearly gave the best advice and … What a bunch of tards on this thread. I clearly gave the best advice and that was to do a chargeback. Seems you'd all rather squabble about VISA allowing fraudsters to use their payment system which is hilarious.bunch of jokers with their heads in the sand springs to mind lol



    In fairness you did come into the topic with good intentions. It's just a shame that you tarnished your good name by embarking on an ill-advise exchange of words that had no other affect than to rile up the victims of this company. The pety argument was merely deliberation on semantics and did not help inform people of the shady behaviour of this company, which i assume was the aim of this thread. I also felt that you could have elucidated your point, but you seemed to opt for the antagonistic-internet-troll approach.

    pauljameswright - check your messages please.

    I am having a similar problem with Woolys Direct. I ordered a washing machine from them and then they said they could not fulfill the order and would give me a refund. I still have not got the refund which supposedly went through Sage Pay on 3rd Aug. I called them the other day and the man who answered the phone said he would send a cheque immediately. I still have not received it! Same story as others on this thread. My bank tells me that if I have not received the refund after 30 days then I can claim it back through 'Debit card disputes'
    Edited by: "al747" 20th Aug 2010

    Original Poster

    al747

    I am having a similar problem with Woolys Direct. I ordered a washing … I am having a similar problem with Woolys Direct. I ordered a washing machine from them and then they said they could not fulfill the order and would give me a refund. I still have not got the refund which supposedly went through Sage Pay on 3rd Aug. I called them the other day and the man who answered the phone said he would send a cheque immediately. I still have not received it! Same story as others on this thread. My bank tells me that if I have not received the refund after 30 days then I can claim it back through 'Debit card disputes'



    As I state in the heading - I suggest that you call Consumer Direct sooner rather than later. Woolys will not refund you and you need to put your "claim" in writing to them ASAP and copy your bank.

    I am having a similar problem with Woolys Direct. I ordered a washing … I am having a similar problem with Woolys Direct. I ordered a washing machine from them and then they said they could not fulfill the order and would give me a refund. I still have not got the refund which supposedly went through Sage Pay on 3rd Aug. I called them the other day and the man who answered the phone said he would send a cheque immediately. I still have not received it! Same story as others on this thread. My bank tells me that if I have not received the refund after 30 days then I can claim it back through 'Debit card disputes'

    I received the cheque from Raag Furnishings this morning. I hope it does not bounce!!! Woolys Direct is run by Raag Furnishings and they have two big websites - maybe they have just bitten off more than they can chew! If the cheque is not honoured I will do as you say and contact Consumer Direct. It has been very helpful to discover other people have had the same problem as me. Thank you for your post.
    Edited by: "al747" 21st Aug 2010

    I purchased a bed from Woolys Direct mid May, and receved an email a week later to say it was out of stock, but would be back in 2 weeks if I wanted to wait, as it was half the price of elsewhere, we said yes, but 10 weeks later I had had enough of being pregnant and sleeping on the floor. I had not once received an email or telephone call from them to update me, I had had to do all the chasing!
    I requested a refund twice and then I finally got a response saying the order status had changed and that it was now refunded, 5/8/10 however I have still not received my money back, nor been able to get in touch with anyone at Woolys Direct, I can't even open their website.
    I have contacted SagePay and am currecntly waiting for a response, but would appreciate any further advise.

    Banned

    Multi ID's not permitted, post and quoted posts removed. Self Promo not permitted either.

    I have also become a victim of this company - ordered a fridge/freezer on 29th June, after numerous emails, messages and phone calls I have still not received my refund, despite having been emailed a document to say it had been done and spoken with the MD who was processing it as we spoke!!! I am now having to do a visa chargeback through my bank - just hope I get the money back. This company needs shutting down!!! Al747 you were lucky to have received a cheque - hope it cashes. Anymore info relating to this problem would be much appreciated.

    I have also been stung by this company. I ordered a bed (over £300) at end of July and received an email a few days later advsing my payment had been refunded as item not in stock. It is now a month later and I have still not received my refund. I have emailed Woolys Direct and Sagepay numerous times over the past month to ask when my refund will be credited to my account and never once have I received a reply. I have also sent a letter by recorded delivery to Woolys Direct and again no reply or refund. Neither Woolys Direct or Sagepay seem interested.

    It seems that I will need to try and go through my bank and use charge back facilities although there is no guarantee I will get my money back (I paid using a VISA debit card). Will contact my bank on Monday to see how I go about using this facility.

    I have also contacted Consumer Direct for their advice.

    It is not right that Woolys Direct are allowed to operate in this manner and continue to trade online. It is theft and I will not be letting this drop.

    How come almost everyone commenting on this thread are new members with 1 post?! I am guessing people are so annoyed that they join up just to comment...... someone suspicious would mention Multi's?!

    Original Poster

    A123

    I have also been stung by this company. I ordered a bed (over £300) at … I have also been stung by this company. I ordered a bed (over £300) at end of July and received an email a few days later advsing my payment had been refunded as item not in stock. It is now a month later and I have still not received my refund. I have emailed Woolys Direct and Sagepay numerous times over the past month to ask when my refund will be credited to my account and never once have I received a reply. I have also sent a letter by recorded delivery to Woolys Direct and again no reply or refund. Neither Woolys Direct or Sagepay seem interested.It seems that I will need to try and go through my bank and use charge back facilities although there is no guarantee I will get my money back (I paid using a VISA debit card). Will contact my bank on Monday to see how I go about using this facility.I have also contacted Consumer Direct for their advice.It is not right that Woolys Direct are allowed to operate in this manner and continue to trade online. It is theft and I will not be letting this drop.



    According to other posters here, it IS possible to retrieve the money from a Debit Card transaction. Even if it's not, I would advise a small claims court action. I've used them myself a couple of times in the past and would certainly do so in your position. You would win easily. If you want any advice then please feel free to send me a personal message.

    Original Poster

    asayer

    How come almost everyone commenting on this thread are new members with 1 … How come almost everyone commenting on this thread are new members with 1 post?! I am guessing people are so annoyed that they join up just to comment...... someone suspicious would mention Multi's?!



    I've deliberately tried to add tags to the posting so that a Google search for "Woolys review or Woolys scam" etc will be found. It usually returns quite high in a Google search so I guess that as soon as Woolys claim another victim, they search Google and discover this great site called HUKD.

    pauljameswright

    I've deliberately tried to add tags to the posting so that a Google … I've deliberately tried to add tags to the posting so that a Google search for "Woolys review or Woolys scam" etc will be found. It usually returns quite high in a Google search so I guess that as soon as Woolys claim another victim, they search Google and discover this great site called HUKD.



    Yeah that was my initial though to be honest, just seems a bit weird! All these posters without a Display pic/avatar looks a bit strange!!

    Original Poster

    asayer

    Yeah that was my initial though to be honest, just seems a bit weird! All … Yeah that was my initial though to be honest, just seems a bit weird! All these posters without a Display pic/avatar looks a bit strange!!



    I see your point. Personally, I generally haven't really posted much stuff since I've been using HUKD. It was a good place to try to warn people when I got scammed.

    It's interesting that I added my little "invite" to Woolys' happy customers a number of weeks ago and still no-one has posted to that effect. It does suggest that the company is little more than a front for a bunch of fraudsters.

    i am in the same situation as you guys.. i went to buy a washing machine back in july and they couldnt get the goods so they said they would refund me .. how funny it has taken 5 weeks with me ringing on numerous occassions. and last week i spoke to a guy called John ( that if it was his real name) wrote me a cheque and it arrived the next day.I put the cheque in the bank and guess what looked today to see if it cleared and it has Bounced. typcial now i will let the bank do it's bit.

    Original Poster

    mazzabrown

    i am in the same situation as you guys.. i went to buy a washing machine … i am in the same situation as you guys.. i went to buy a washing machine back in july and they couldnt get the goods so they said they would refund me .. how funny it has taken 5 weeks with me ringing on numerous occassions. and last week i spoke to a guy called John ( that if it was his real name) wrote me a cheque and it arrived the next day.I put the cheque in the bank and guess what looked today to see if it cleared and it has Bounced. typcial now i will let the bank do it's bit.



    Welcome to the party!

    We've had one poster who received a cheque from them but hasn't come back to tell us if the cheque was honoured or not. I guessed it would have bounced so I derive a perverse satisfaction from hearing that yours did!

    Presumably, you paid on a card? If so, your Card Company should take the bounced cheque as all of the evidence that Woolys INTENTED a refund so you can pursue the refund with that.

    I still recommend talking to Consumer Direct though just in case you miss any vital deadlines or anything. I found that my Card company were lacklustre until I mentioned Section 75 in writing.

    I have also been taken in by this company - not because the goods (bedroom furniture) were particularly cheap but because they have a store and did not seem like some anonymous web trader. Shortly after I ordered the furniture, I was told they were unable to fulfill the contract due to a problem with the suppliers. They informed me that they had refunded my credit card immediately. I waited and waited and after many phone calls to and fro I have still not received my money back. I am currently waiting a response after putting the matter in writing to Woolys Direct with the help of Consumer Direct. I have also logged a complaint with the BBC program Watchdog and begun the process of applying for a charge back with my credit card company. If enough people complain about this company, I hope they will be made to stop trading by the relevant authorities. I can't believe their fraudulent activities haven't already been identified!

    Original Poster

    icklepicklecat

    I have also been taken in by this company - not because the goods … I have also been taken in by this company - not because the goods (bedroom furniture) were particularly cheap but because they have a store and did not seem like some anonymous web trader. Shortly after I ordered the furniture, I was told they were unable to fulfill the contract due to a problem with the suppliers. They informed me that they had refunded my credit card immediately. I waited and waited and after many phone calls to and fro I have still not received my money back. I am currently waiting a response after putting the matter in writing to Woolys Direct with the help of Consumer Direct. I have also logged a complaint with the BBC program Watchdog and begun the process of applying for a charge back with my credit card company. If enough people complain about this company, I hope they will be made to stop trading by the relevant authorities. I can't believe their fraudulent activities haven't already been identified!



    Interesting. I think all of the other victims found them on the web.

    I guess you live in the area then? Do they seem as though they do a lot of business or not?

    Just an update to my previous comments. I received an email from Woolys stating that they had been restructuring their finance department and awaiting "funding", they were sincere in their statement and I would receive my refund in 4-6 weeks when they had received the funding etc. I had already started the chargeback process with the bank and received money back from the bank last week, it is now still in their hands to try and get the money back from Woolys bank. Was very pleased though that the chargeback worked :-). Not heard anything from Woolys since the email though.

    Original Poster

    shellby75

    Just an update to my previous comments. I received an email from Woolys … Just an update to my previous comments. I received an email from Woolys stating that they had been restructuring their finance department and awaiting "funding", they were sincere in their statement and I would receive my refund in 4-6 weeks when they had received the funding etc. I had already started the chargeback process with the bank and received money back from the bank last week, it is now still in their hands to try and get the money back from Woolys bank. Was very pleased though that the chargeback worked :-). Not heard anything from Woolys since the email though.



    Thanks for the update. Glad you got your money back - my own should be refunded soon.

    I'd love to hear if you do get any further contact from them. It just occurred to me recently that when I wrote to them giving them 28 days to refund my money, their response was an email basically saying "We've already refunded it". Apart from the fact that they HADN'T refunded the money, legally, they needed to put their response in writing and they aren't even prepared to respond to a letter that basically entitles me to take legal action against them if they don't respond in writing.

    I think that all of their tactics are simply designed to stall everyone for as long as possible until they get a chance to abscond with the current pot of cash. Time will tell....
    Edited by: "pauljameswright" 25th Sep 2010

    Same story again I'm afraid. Oredered a bed some months ago. I was then told that it was not in stock but that they would get it to me. I called them numerous times and was told I would be called back yet never was. On the last occassion that I managed to get through I spoke with someone who claimed to be the director and they gave me their personal guarantee that I would have the bed whithin 10 days. That was about 14 days ago and I have heard nothing and they now never answere the phone.

    I will keep you all posted on any developments.

    Cheers.

    Original Poster

    StuartDavidMacDonald

    Same story again I'm afraid. Oredered a bed some months ago. I was then … Same story again I'm afraid. Oredered a bed some months ago. I was then told that it was not in stock but that they would get it to me. I called them numerous times and was told I would be called back yet never was. On the last occassion that I managed to get through I spoke with someone who claimed to be the director and they gave me their personal guarantee that I would have the bed whithin 10 days. That was about 14 days ago and I have heard nothing and they now never answere the phone.I will keep you all posted on any developments.Cheers.



    Not answering the phone is a new development. I always found their tactic to be the "I'll sort that out and get back to you" line. I wonder if they've realised that the game's up and they've absconded with the stash....?
    Post a comment
    Avatar
    @
      Text
      Top Discussions
      1. Nightmare with BT over Broadband1112
      2. Rain effect window. The one from FRIENDS! Please help!22
      3. How to cancel Sky subscription68
      4. Need help with buying a 4K TV for gaming35

      See more discussions