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    Would like to express my thanks...

    To the monkeys at Autoglass that were so careful in repairing the tiny chip in my windscreen that they made it into a big whopping crack.
    The crack is now an MOT failure (the chip was not) and therefore i now need to have a new windcreen fitted.
    Oh and according to my insurers i will be using autoglass to replace the windscreen...

    14 Comments

    didnt you ask for I.D?

    http://service8.com.au/images/monkey.jpg

    Surely they can't get away with that?? I'm sure they can contribute / or pay the excess to have your window replaced. You shouldn't be put out by their cack handedness!

    michelleleemoo;5250990

    didnt you ask for I.D?



    LOL... Was is that particular monkey by any chance??

    i had a chip in mine too and got it repiared by auto glass free on insurance however within a week the chip started getting even worse so i too had ato get a new windscreen , i'd complain i was going to but never got round to it. What did they say when it happened?

    You usualy have to sign a disclaimer saying you accept this may hapenn as they have to grind the chip so it has a inner lip for the filler material to hold.

    Original Poster

    A/G - we've finished with your car sir, come and have a look.
    ME - looks bigger than when you started...?
    A/G - yeah unfortunately we were unable to fix the chip on this occasion, but the window is fine for now.
    ME (sat in car looking at chip from within)... uuummm, the chip appears to be a crack now..
    A/G - yeah, it was explained to you prior to treatment that there is a risk that further damage sometimes occurs... would you like to book it in for a replacement?
    ME - well i suppose i'll have to seein as you've made it much much worse.


    Lol, on phone with insurance now seeing if its me that paying the excess (looking likely)

    Rang Autoglass for a screen on a 06 vectra and was quoted £530,They asked if i was with AA and said yes they then said £480 with discount,Rang a friend who used to work for Autoglass and he got one from Autoglasses supplier and fitted it ,£80

    Original Poster

    harlzter;5251048

    You usualy have to sign a disclaimer saying you accept this may hapenn as … You usualy have to sign a disclaimer saying you accept this may hapenn as they have to grind the chip so it has a inner lip for the filler material to hold.



    i never signed anything, was explained the risks but no paperwork ever swapped over

    JasonMason;5251125

    i never signed anything, was explained the risks but no paperwork ever … i never signed anything, was explained the risks but no paperwork ever swapped over



    id fight it then...

    bloody hell, id be taking legal action if they expected me to pay? or is it going thru insurance still?

    Original Poster

    mike 2T2T;5251150

    bloody hell, id be taking legal action if they expected me to pay? or is … bloody hell, id be taking legal action if they expected me to pay? or is it going thru insurance still?



    still on phone to insurance now

    Original Poster

    update,

    My insurance have been on the blower to Autoglass explaining that they do not feel that i should have to pay the excess payment as the damage was caused by the autoglass fitter,
    Apparently i will be phoned tomorrow morning by Autoglass for them to speak to me, Insurance company seems confident that Autoglass will waive the excess payment

    Good luck mate - sure it will turn out ok in the end.

    JasonMason;5251054

    A/G - we've finished with your car sir, come and have a look.ME - looks … A/G - we've finished with your car sir, come and have a look.ME - looks bigger than when you started...?A/G - yeah unfortunately we were unable to fix the chip on this occasion, but the window is fine for now.ME (sat in car looking at chip from within)... uuummm, the chip appears to be a crack now..A/G - yeah, it was explained to you prior to treatment that there is a risk that further damage sometimes occurs... would you like to book it in for a replacement?ME - well i suppose i'll have to seein as you've made it much much worse.



    I LOL'd, sorry :oops:
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