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    Would you send this new ACER laptop back to Tescos?

    Banned
    Got a new 2gb RAM, 160GB HDD 2.2Ghz VISTA basic laptop from tescos made by Acer.

    Just opened and checked it and it only has a 143GB harddrive in it (even after using 1000mb as a GB as they do).

    It also has no MS vista disk whatsoever or even a serial key. Apparently you have to make your own factory default disk using acer backup! WTF?

    Anyone else had this with acer and complained to tescos/acer etc.

    not sure what to do.

    37 Comments

    part of the HD will have the OS on it ................

    my last 2 pc's havent had disks either ....... they charge for them....... the recovery is on the hD

    The rest of the space on the HDD could be formatted as the Acer backup partition so you can't actually see it, even though it is there

    Does it read as 160GB in BIOS

    i bought an acer laptop from tescos last yr nuthin but problems,tesco put you through to acer and the cs is dreadful,i would never buy another acer product

    As other people have said, the operating system and recovery partion (if there is one) will take up space on the hard disk. I hate it when they do not include recovery disks. I had a HP laptop and there were no recovery disks included but it said in the instructions that it was recommended to make them immediately using HP backup software on the laptop, which I did. Inevitably, the laptop eventually went kaput, so I tried the recovery partion which did not work and the laptop thought that the recover disks had been made by another computer and refused to use them :x

    Banned

    Thats the same with everybody

    buy a 160GB hard drive, format it and install it in a machine then look how big it is
    and its common practice these days NOT to supply the operating disk
    one of the first things in the instruction manual or appears on screen after you start it is it recomends you MAKE an install cd/dvd by inserting a blank disk and it then makes its own backup specific to that machine which you can use at anytime to reinstall everything that was on the computer when you created the disk.
    its no big deal, dont take long and it works fine.

    Yes take it back!

    Original Poster Banned

    Dell_in_the_bed;3032977

    Thats the same with everybody


    My dell I bought last month came with a proper Vista disk

    karenhornby;3033002

    buy a 160GB hard drive, format it and install it in a machine then look … buy a 160GB hard drive, format it and install it in a machine then look how big it isand its common practice these days NOT to supply the operating diskone of the first things in the instruction manual or appears on screen after you start it is it recomends you MAKE an install cd/dvd by inserting a blank disk and it then makes its own backup specific to that machine which you can use at anytime to reinstall everything that was on the computer when you created the disk.its no big deal, dont take long and it works fine.


    I have, it shows 140gb. It wont let me do a backup as it wont fit on a dvd (15GB). How dumb is this laptop!

    Original Poster Banned

    so if my new HDD packs up in month 13, then I'm basically going to have to buy a new laptop and a vista install. Not impressed.

    gonna send it back as not fit for purpose.

    csiman;3033334

    It wont let me do a backup as it wont fit on a dvd (15GB). How dumb is … It wont let me do a backup as it wont fit on a dvd (15GB). How dumb is this laptop!


    Usually the program lets you use more than one dvd / cd to create the recovery disk.

    Neither my desktop or laptop came with the OS disk, seems to be the norm now:x

    There is normaly a inbuild program that removes this 'hidden/backup' partation (maybe look in disk manager)
    Normally its bigger than DVD disk as, windows is one disk, applications (all the free cr*p), then speific software for that system

    csiman;3033334

    My dell I bought last month came with a proper Vista diskI have, it shows … My dell I bought last month came with a proper Vista diskI have, it shows 140gb. It wont let me do a backup as it wont fit on a dvd (15GB). How dumb is this laptop!



    The missing gb will be taken up by the hidden recovery partition.

    Am I right in thinking you have a C:\ and a D:\ drive - both hard drives?

    It would appear like two separate drives (two partitions) but it is actually just one. So you will have 140GB on C:\ and rest will be on D:\ (which is used to create the installation/recovery disk). They do this so if C:\ fails you still have your recovery media on the D:\ partition. RedIron did say this in the second post I believe.

    As many people have said, this is common practice now with Laptops. My brothers Dell laptop came with a similar set-up - no Vista disk, recovery partition taking up space from the main hard drive etc.

    PhearFactor;3033576

    They do this so if C:\ fails you still have your recovery media on the … They do this so if C:\ fails you still have your recovery media on the D:\ partition. RedIron did say this in the second post I believe.



    If the hard drive fails then I would say that both partitions would go down, would be very suprised if one was alright when the other fails, they're still on the same hard drive remember.

    Csi, it's pretty standard. I wouldn't take it back for that.

    Benjimoron;3033681

    If the hard drive fails then I would say that both partitions would go … If the hard drive fails then I would say that both partitions would go down, would be very suprised if one was alright when the other fails, they're still on the same hard drive remember.



    Did I say if the Hard Drive fails? I am sure I said if C:\ fails (referring to the partition). :thumbsup:

    If the actual drive fails that is a hardware problem and would be rectified by Acer Support. Whereas if the C:\ partition fails that is a software problem and you have to fix it yourself, using the untouched D:\ partition recovery tools.

    PhearFactor;3033720

    Did I say if the Hard Drive fails? I am sure I said if C:\ fails … Did I say if the Hard Drive fails? I am sure I said if C:\ fails (referring to the partition). :thumbsup:



    How likely is it that the partition fails rather than the drive??

    Very likely, the C:\ partition stores a lot of information that Windows requires to boot up (boot.ini for example / the MBR and so on) - if any of these files/information are corrupted - the C:\ partition has failed and will need repairing using the files on D:\.

    A partition is more likely to fail than the hard drive, a lot of people see the two things as the same thing when they are not. When Windows doesn't start up any more, or you get cycles while trying to boot - it is related most of the time to the partition storing the details required to get Windows to boot correctly. A simple blue screen of death or random restart can cause these problems, so they are very common.

    Edit - I forgot about registry problems - these also can cause problems whereby just the C:\ partition seems unusable and requires the recovery media to be run.

    PhearFactor;3033779

    Very likely, the C:\ partition stores a lot of information that Windows … Very likely, the C:\ partition stores a lot of information that Windows requires to boot up (boot.ini for example / the MBR and so on) - if any of these files/information are corrupted - the C:\ partition has failed and will need repairing using the files on D:\.



    How would you access the d partition if the c partition failed?

    You shouldn't need to access it, as you will have already created the disk using the software.

    If you lose that disk though, the D:\ partition should still be there after a recovery so you can create another one.

    Imagine creating a disk though, then losing the partition, you recover Windows but then a week later lose the disk. If the recovery media was on the C:\ partition you would of possibly lost the the software, so you are unable to create another disk. Hence why it's done this way.

    It seems silly and very long winded, but trust me they are doing the right thing here. Putting the recovery media on the same partition as the operating system is a bad idea - creating another partition is a much safer and better way of doing it. At the end of the day though, they are only doing this to save money; cheaper making the owner buy and burn a disk.

    So a better system would be to do away with the d drive, have the info stored on the c drive, and if the disk is ever used then it re-creates the info on the c drive. This would mean that if the d drive ever went down it could be re-created using the disk, can that be done at the moment? What happens if the d drive goes down at the moment?

    The above idea would work the same as having 2 partitions but make it simpler for the customer.

    Benjimoron;3033894

    So a better system would be to do away with the d drive, have the info … So a better system would be to do away with the d drive, have the info stored on the c drive, and if the disk is ever used then it re-creates the info on the c drive. This would mean that if the d drive ever went down it could be re-created using the disk, can that be done at the moment? What happens if the d drive goes down at the moment?



    If the D:\ partition dies then probably the whole hard drive is dead. Partitions usually stay intact when they don't contain things like the Master Boot Records and registry details. Usually being the key word - nothing is for certain with Windows lol.

    The best way would be as you mentioned earlier. To have a separate drive with the stuff on, a smaller one around 20gb. So even if the main hard drive fails, there is still a back-up hard drive with the software/recovery utilities. They could even put it on a USB device - although if it gets lost then your stuffed.

    Your idea is good, but alas they do not employ people with brains capable of such ideas. To be honest I had not even thought of that lol. It is a very good idea. So when the recovery disk is used, the recovery media is stored on the newly installed C:\ partition for use at a later date (if a new disk is required to be made).

    For all I know though, a company may be using this idea already. Although I have not seen anything like it before. I am not sure who you would contact about this, but its a great idea and if only these companies would listen to people like yourself they would be much better off for it.

    Banned

    PhearFactor;3033965

    Your idea is good, but alas they do not employ people with brains capable … Your idea is good, but alas they do not employ people with brains capable of such ideas.



    Sounds like the government :giggle:

    DLM;3033986

    Sounds like the government :giggle:



    Heh, you know what they say. You pay peanuts, you get monkeys.

    Thanks, thought we were going for a full blown argument there, lol!!

    It would likely take a few more minutes during re-install so it would probably put manufacturers off. Like you say, it's unlikely that the d drive will go down anyway.

    Original Poster Banned

    wow! 3 hours down the pub *BURP!) and I miss a good conflag. anyway, i have a c & a D drive on ONE HDD (split 50/50) so if it fails then I'm ****** for a reinstall................

    off for my home made chilli..............thx for the advice.

    csiman;3035226

    wow! 3 hours down the pub *BURP!) and I miss a good conflag. anyway, i … wow! 3 hours down the pub *BURP!) and I miss a good conflag. anyway, i have a c & a D drive on ONE HDD (split 50/50) so if it fails then I'm ****** for a reinstall................off for my home made chilli..............thx for the advice.



    50/50 is a bit strange, usually about 90/10 would be normal. It's perfectly normal to have it on one physical drive.

    Can't you burn it to dvd, I know you said there were problems but afaik you're supposed to put it on dvd like PhearFactor said.

    sounds like he has tried to backup the hdd using vistas built in backup program
    On the acers there is a special acer program to do this it usually takes only a blank dvd or 2 and about 20mins hardly a major effort or expense. just do it now and get it over with then put disks somewhere very safe

    Just as a quick note, part of the reason your getting confused with the size of the drive is due to how computer's interpret 1GB (1024MB). When a drive is advertised as 1Gb for example it will only actually store 900Mb (ish).

    Since 2001, most consumer hard drives are defined by their gigabyte-range … Since 2001, most consumer hard drives are defined by their gigabyte-range capacities. The true capacity is usually some number above or below the class designation. Although most manufacturers of hard disks and Flash disks define 1 gigabyte as 1,000,000,000 bytes, the computer operating systems used by most users usually calculate a gigabyte by dividing the bytes (whether it is disk capacity, file size, or system RAM) by 1,073,741,824. This distinction is a cause of confusion, as a hard disk with a manufacturer rated capacity of 400 gigabytes may have its capacity reported by the operating system as only 372 GB, depending on the type of report.



    en.wikipedia.org/wik…yte

    Benjimoron;3034151

    Thanks, thought we were going for a full blown argument there, lol!!.



    lol - I thought I was just answering your questions :thumbsup:

    I need to use more smilies because people often interpret my posts incorrectly :oops:

    Acer lappy's have a specific program used to backup and then remove the revovery partition, it should be part of the 'empowering suite' installed on your laptop. You should be able to use this to create your vista recovery discs, and it will split over two discs if you do it this way ..or at least mine did.

    Once you have created your discs you can use the same 'ebackup/erecovery' program to remove the hidden partiton and reclaim you Hdd space.

    I haven't read through this thread, someone may have already said the same.

    But the reason why the hard drive is only showing 143GB is because (1) Of the recover partition and (2) because hard drive manufactuers calculate their size by 1000 bytes per kilobyte whereas any operating system (i.e. vista or xp) calculate it as 1024 bytes per kilobyte.

    When you calculate this over kilobyte, megabyte and gigabyte this adds up to a major difference between stated and realistic size of the hard drive.

    bit conversion comes to roughly 152meg out of 160 stated by manufacturer, so the diff between this and reported 140 odd by op is about right for a recovery partition.. and yeah its a pain that you don't get recovery discs but that is the norm even for more expensive lappy's ..my vaio didn't have them either..

    Original Poster Banned

    I will try the acer backup once I get the lappy set up as I want it, Can I recover the 'recovery' partitiion as my current HDD space used is 15GB which wont fit in this 'hidden' partition meaning its dead space really.

    The Acer backup utility wont let me do a 'factory default' backup. I guess because I have put on a lot of software (firefox, comodo, avast etc) and removed the filthware (Mcafee AV, yahoo toolbar etc).

    thanks.

    The initial discs made by the software should just be your vista recovery discs to replace the recovery partition. Once you have made these discs the software will give you the option to delete the partiton (in actual fact it joins the primary and hidden partition together so you have just the one partiton) So you basically get the space back..

    Original Poster Banned

    maddogb;3036022

    sounds like he has tried to backup the hdd using vistas built in backup … sounds like he has tried to backup the hdd using vistas built in backup programOn the acers there is a special acer program to do this it usually takes only a blank dvd or 2 and about 20mins hardly a major effort or expense. just do it now and get it over with then put disks somewhere very safe



    dmccabe;3036119

    Just as a quick note, part of the reason your getting confused with the … Just as a quick note, part of the reason your getting confused with the size of the drive is due to how computer's interpret 1GB (1024MB). When a drive is advertised as 1Gb for example it will only actually store 900Mb (ish).http://en.wikipedia.org/wiki/Gigabyte#Consumer_confusion



    Beefnoodlez;3038160

    The initial discs made by the software should just be your vista recovery … The initial discs made by the software should just be your vista recovery discs to replace the recovery partition. Once you have made these discs the software will give you the option to delete the partiton (in actual fact it joins the primary and hidden partition together so you have just the one partiton) So you basically get the space back..


    The erecovery backup utility only gives me the option to do a FULL system backup. The backup of factory default settings is greyed out.

    I'm doing a backup now but it seems to be doing it to the HDD despite me saying Burn to disk!

    Backing up 20GB so just hope I dont ever get a HDD crash as no option to do a backup to dvd :x

    csiman the utility to create a restore disk is just that, not a backup util, look further down the menus it is there i did one last week on this model for a friend.

    Original Poster Banned

    maddogb;3043568

    csiman the utility to create a restore disk is just that, not a backup … csiman the utility to create a restore disk is just that, not a backup util, look further down the menus it is there i did one last week on this model for a friend.


    yeah, I know its there. Erecovery screen shows 'make factory default disk'. I click on that and it asks which drive to burn to. I only have one so select the drive and then click NEXT but it just sits there and doesnt burn anything :?

    Its OK now as I installed acronis true image 11 and did a full archive backup of current system state to 4 dvds (luckily they verified correctly lol).

    I'll just use that for a HDD failure and when I come to sell the laptop I will use the ACER partition for a factory reset.

    Cheers for your help.
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