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    Wow play.com suck for returns

    Banned
    Trying to return something I bought in december and they reckon I can't. theres no red button next to the item.only against a memory card I bought last week. Oh and its faulty if that makes a difference.

    P.s. No baby yet

    26 Comments

    There are too many words in this title!

    melipona

    There are too many words in this title!



    THIS ^

    dont buy from play.com if its anything electrical, they arent helpful at all

    I avoid play these days. Offer would have to be exceptional for me to buy from them.

    Only 4 months ago....

    Banned

    lol you buy crap from play? you sound like a loser..

    (_;)

    Banned

    VeryVery

    dont buy from play.com if its anything electrical, they arent helpful at … dont buy from play.com if its anything electrical, they arent helpful at all


    +1

    I thought everyone knew you only get 28 days to return an item before the option disappears from your order history!

    This is why I would never buy anything electrical from play

    if you don't know about play.com then its too bad

    OP I'm no expert,but I'm sure you are covered for 12 months no matter what Play.com say.You have proof of the purchase with your bank & also if paid by Visa debit or a CC then you will also be covered.

    It's not your problem or fault that the so-called "Red button" is missing lol.

    Have you spoken to Play at all? I have always found Play easy for returns but never had to return an item after 4 months because of a fault. You need to speak to them not worry about a red button missing.

    Banned

    WheresMeNuts

    OP I'm no expert,but I'm sure you are covered for 12 months no matter … OP I'm no expert,but I'm sure you are covered for 12 months no matter what Play.com say.You have proof of the purchase with your bank & also if paid by Visa debit or a CC then you will also be covered.It's not your problem or fault that the so-called "Red button" is missing lol.


    Play.com arent a UK based company

    Original Poster Banned

    "Unfortunately we are not able to comply with your request as the item you mention is no longer elligible for return. Once an item has been removed from its original packaging, and exceeds our 7 day unwanted or 28 day faulty returns policies, we are no longer able to accept it back. "

    wow what a truly **** company lol unbelievable. So I've got to deal direct with the Chinese importers? I'm not really laughing, i'm sobbing in my hands.


    Edited by: "lumoruk" 14th Apr 2011

    Original Poster Banned

    sent this in reply

    "Oh dear what a truly **** company, seriously is this what it has come to between us? I thought we were friends, I thought we were pals. I’ve bought so many nice items off you but now you have torn our relationship up in my face. I would be laughing if I wasn’t crying in my hands, sobbing with despair. I will sincerely miss your cheapish products. Good bye play…my ex friend."

    Call them on their cheap UK based number. You'll find them listed on say no to 0870.com but keep hanging up and redailing until you get through to someone with a weird American accent, those people are a lot easier to deal with, no offence but those are the ones I actually receive help from

    Banned

    lumoruk

    "Unfortunately we are not able to comply with your request as the item … "Unfortunately we are not able to comply with your request as the item you mention is no longer elligible for return. Once an item has been removed from its original packaging, and exceeds our 7 day unwanted or 28 day faulty returns policies, we are no longer able to accept it back. "wow what a truly **** company lol unbelievable. So I've got to deal direct with the Chinese importers? I'm not really laughing, i'm sobbing in my hands.


    same happened to me with a branded play.com mp3 player.

    They gave me a chinese telephone number and said I'm on my own!

    bunch of charlatans!

    SPREAD THE WORD!

    Why don't you just play it cheeky and buy a new one off of them, keep it and then return the broken one as the new one? Surely this has already crossed your mind as what they are doing is unethical so play their game. Only way you'll win

    Hazza306

    Why don't you just play it cheeky and buy a new one off of them, keep it … Why don't you just play it cheeky and buy a new one off of them, keep it and then return the broken one as the new one? Surely this has already crossed your mind as what they are doing is unethical so play their game. Only way you'll win




    I agree, have done this a few times as returns procedure is not the best, but avoid play.com i say. Use to be a good companty to deal with

    Banned

    If you have sex with you're sister, the resulting inbred retard is guaranteed a job with Play Customer Services as long as it's dropped on its head a few times first. It's in their T&C's.

    lumoruk

    sent this in reply "Oh dear what a truly **** company, seriously is this … sent this in reply "Oh dear what a truly **** company, seriously is this what it has come to between us? I thought we were friends, I thought we were pals. I’ve bought so many nice items off you but now you have torn our relationship up in my face. I would be laughing if I wasn’t crying in my hands, sobbing with despair. I will sincerely miss your cheapish products. Good bye play…my ex friend."



    NEVER order from them again....

    PS: Fixed your post...

    http://i.imgur.com/M5DDC.png

    Banned

    what was it? tv?

    dunfyboy dont tell me that , now ive got to stop having sex with my sister ,,,,,, wonder what my mums doing

    Original Poster Banned

    nah some £9.99 bluetooth visor device, retails for £30. Bought a few, could probably swap the mic out.
    Edited by: "lumoruk" 15th Apr 2011

    Original Poster Banned

    the plot thickens. They have accepted my return now. Yey.

    "Thank you for your reply regarding Bluechip BCK-08B Handsfree Visor Car Kit / Text To Speech.
    We would like to apologise if this situation has caused dismay to yourselves. To go beyond what is expected from us is way too difficult especially when we have a policy in place to adhere. Yet, since Play has been your friend all through out your online shopping experience, as a one time exemption, we would accept the item back for replacement.
    Please follow the instructions below in order to return your item and allow us to process your replacement as quickly as possible.
    Your returns authorisation is
    Please return the faulty product to us at the address below so it can be processed for a replacement:
    Play.com Returns UTL Vulcan Way Magna Park Lutterworth LE17 4XR
    If possible please print out a copy of this Returns Authorisation e-mail and include it alongside the original invoice. If you do not have access to a printer please include a covering note stating your personal Returns Authorisation Number located at the top of this e-mail.
    We request that you return the item to us in secure packaging. Please keep your postage receipt as proof of returning your item. A standard postage refund of £1.40 will be issued however should it be more please send a copy of your postage receipt to [email protected]play.com.
    To help us process your return more quickly please include a detailed description of the fault. For example if you are returning a DVD or CD we need to know the chapter/track in which the problem occurs.
    Additionally when returning a product with several components such as electronic items, it is necessary to ensure that all of the components/accessories are returned as any incomplete returns will not be processed.
    Did you know you can organize the return of your order online?
    Follow the link play.com/Hel…ret click on the orange button that says view order history and then log into your online account where you can choose from self paid or pre paid postage.
    Please accept our apologies for any inconvenience this may have caused you and thank you for your patience and valued custom.
    Kind Regards,

    Well with companies you will always get people who have had a bad experience and those that will say "oh but I bought a teddy bear from Play, it came 5 days later and the shipping was free, they are great!"

    A recently returned something small to Play and they dealt with the refund efficiently.

    Then one time I order a £500 hifi system, and they use a crappy courier called HDN and the scumbags at the Swindon depot stole it. Refunded me but took a little while

    Banned

    lumoruk

    the plot thickens. They have accepted my return now. Yey."Thank you for … the plot thickens. They have accepted my return now. Yey."Thank you for your reply regarding Bluechip BCK-08B Handsfree Visor Car Kit / Text To Speech. We would like to apologise if this situation has caused dismay to yourselves. To go beyond what is expected from us is way too difficult especially when we have a policy in place to adhere. Yet, since Play has been your friend all through out your online shopping experience, as a one time exemption, we would accept the item back for replacement. Please follow the instructions below in order to return your item and allow us to process your replacement as quickly as possible. Your returns authorisation is Please return the faulty product to us at the address below so it can be processed for a replacement: Play.com Returns UTL Vulcan Way Magna Park Lutterworth LE17 4XR If possible please print out a copy of this Returns Authorisation e-mail and include it alongside the original invoice. If you do not have access to a printer please include a covering note stating your personal Returns Authorisation Number located at the top of this e-mail. We request that you return the item to us in secure packaging. Please keep your postage receipt as proof of returning your item. A standard postage refund of £1.40 will be issued however should it be more please send a copy of your postage receipt to [email protected] To help us process your return more quickly please include a detailed description of the fault. For example if you are returning a DVD or CD we need to know the chapter/track in which the problem occurs. Additionally when returning a product with several components such as electronic items, it is necessary to ensure that all of the components/accessories are returned as any incomplete returns will not be processed. Did you know you can organize the return of your order online? Follow the link [url=http%3A%2F%2Fwww.play.com%2FHelp.html%3Fpage%3Dret] http://www.play.com/Help.html?page=ret[/url] click on the orange button that says view order history and then log into your online account where you can choose from self paid or pre paid postage. Please accept our apologies for any inconvenience this may have caused you and thank you for your patience and valued custom. Kind Regards, ”


    Love the bit here:-

    To go beyond what is expected from us is way too difficult especially when we have a policy in place to adhere.

    I think people expect a 1 year warranty. Most of us know different from these shysters!

    Hello all you peeps at play, hope you are having a nice day
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