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    Wowcher - can it be cancelled?

    Just booked a wowcher for disneyland paris break but I don't think it's suitable for the dates I'm going to want.

    Can it be cancelled? The site mentions no refunds on package holidays.....so does this count?

    8 Comments

    Banned

    I'll have it.

    Panic!

    http://rack.0.mshcdn.com/media/ZgkyMDEzLzA2LzE4LzdjL0JlYWtlci4zOWJhOC5naWYKcAl0aHVtYgkxMjAweDk2MDA-/4a93e3c4/4a4/Beaker.gif

    Original Poster

    Q: Can I return a wowcher?
    A: We offer a no-quibble 14 day money back guarantee on all unredeemed Wowchers (starting from the day after the day you receive your Wowcher) whereby if you originally paid in cash, you can receive a 100% cash or 100% Wowcher Wallet Credit or, if you paid using Wowcher Wallet Credit, you can receive a 100% Wowcher Wallet Credit . Please bear in mind, cash refunds could take up to 10 days to process while Wowcher Wallet Credit is usually applied instantly, subject to qualifications. All refund requests must be made using this form. Please include the order number, the Wowcher code and, if you originally paid in cash, your preferred payment method. Refund requests received 15 days or more after the day after the day you received the Wowcher are considered on a case by case basis. Refund requests received 8 days or more after you received the wowcher are considered on a case by case basis.

    Original Poster

    this is what i read elsewhere....

    3.3 You will not have any right to cancel a Wowcher Supply Contract where the Wowcher Supplied Product:

    a. has been used or, in the case of services, the services have commenced by agreement; or
    b. is audio or video recordings, video games or software and you have taken it out of the sealed packet in which it was delivered to you; or
    c. has been made or customized specifically for you; or
    d. is accommodation, transport, catering or leisure services; or
    e. is a package holiday; or
    f. is a newspaper, periodical or magazine; or
    g. is a betting, gaming or lottery product or service; or
    h. is by its nature of limited lifespan, such as flowers, fresh food and perishable goods.


    Hmmm guess I'll have to wait till they reopen

    Have you actually booked it? If not, then you have only paid for the right to buy it at that price. (not sure How to explain it, but you buy a 'code' , then phone the supplier of goods or service and using code buy the goods or service. If you not contacted supplier, you should have no problem). Good luck and Happy Christmas

    Original Poster

    No not yet booked it. I've just purchased the wowcher. I think as you say I should be ok as I haven't redeemed the voucher yet.

    Merry xmas to you too.

    transit

    Panic!



    lol this looks like my partner

    Original Poster

    Thought I'd post back here and post that I did get a refund from wowcher as I hadn't redeemed the code and it was within 14 days.

    Have now booked myself for the same dates and an annual pass each for a little more :-)
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