www.graingergames.co.uk problems

9 replies
Found 21st Jan 2011
Ordered a game off graingergames.co.uk earlier this month they taken payment off me card right away had a email the next day saying it been dispatched waited 2 weeks and well nothing so i thought i contact them, well it turns out you can only email them or write to them via snail mail. After a week of trying to get them to even reply to me emails i had to give up and contact me credit card company who inform me i had a refund put on me card from these guys yesterday.

Ok at-lest i got a refund in the end but dam no replys to my emails no email to even say you refunded me this is just plain poor customer service and i was wondering if this was an isolated case or has anybody else had poor dealings with graingergames.co.uk?

10 Comments

Grainger Games Ltd -
graingergames.co.uk - 22 The Boulevard, Dunston, Gateshead, Tyne And Wear -
0191 460 7003

Original Poster

Were you get the number ? as the contact us button just has the email and snail mail address?

SuperEd

google is your freind

Googled grainger games!

Original Poster

Just rang em they said i have to contact them though the website email address as that's just a shop number and they don't have anything to do with the online stuff.

Yes, you are right, thats the Gateshead store! Sorry!

Original Poster

No worrys thanks for trying.

Hi all,


I had the same story that shazar had. I ordered (on the last week of april 2011) online console games off them in worth of £250!!!
I had nothing form them since. The money was deducted immediately but after that nothing happened. They did not inform me at all about When they dispatch the package.
I contacted them via the same method that shazar said but there is no reply at all !

Now I have to contact my bank to retrieve the funds I lost for the order.

Never buy from them! There is no customer service at all ! Now I have to run after my money just because I trusted them!


Original Poster

I think they should be removed from HOTUKDEALS trusted merchnats list.

http://i.imgur.com/RrB8b.png
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