www.swapgame.com Free Big Brain Wii Deal

Did anyone do this where you sign up for a wekk for free and get te game free?

I did and as you can guess no game i have emailed load and no response.

Anyone else having problems?

31 Comments

Yes I signed up for it at the beginning of November last year . Still no game :whistling:

Same as - signed up in November, even kept the account running for 2 as I was actually finding it quite good, cancelled last month after STILL no sign of the free game within 30 days. Last I heard was when I sent them another e mail 2 weeks ago and was told they're waiting for stock from their supplier. Because Big Brain Academy is obviously really rare and difficult to get hold of which is why it's 2 month late ! :x

I got an e-mail a few days ago from them saying they are havig stock trouble and I should ge it in about 2 weeks. I have kept the subscription running though.

Original Poster

its pretty lame, they offer these deals then they dont deal the goods! i will email them again, and again and again till i have it or an equivalent

I got an e-mail but that's it so far...

I sent them a bit of a snotty e mail this morning after still hearing nothing from them, despite chasing them since Dec. I basically said that it wasn't a new game, it was available in almost every single shop you walk into and waiting almost 4 months is unacceptable and lead me to believe they never had any intention of supplying due to the fact I've had no communication from them re updates, it's always me chasing them, and it's not that good a game that it warrants a 4 months back log from a supplier.

Lo and behold, e mail back this afternoon and their stock has magically come in and they are dispatching outstanding games this weekend, Apparantly. I'll wait and see then.... :roll:

Original Poster

lol i had the same a week ago after i hassled! sold mine on already

My email included some harsh stern words about how they just expect people to forget and roll over and die lol

Charlie&Lola;1614036

I sent them a bit of a snotty e mail this morning after still hearing … I sent them a bit of a snotty e mail this morning after still hearing nothing from them, despite chasing them since Dec. I basically said that it wasn't a new game, it was available in almost every single shop you walk into and waiting almost 4 months is unacceptable and lead me to believe they never had any intention of supplying due to the fact I've had no communication from them re updates, it's always me chasing them, and it's not that good a game that it warrants a 4 months back log from a supplier.Lo and behold, e mail back this afternoon and their stock has magically come in and they are dispatching outstanding games this weekend, Apparantly. I'll wait and see then.... :roll:



I got the same email and still haven't received the game :whistling:

MrSharpshooter;1638525

I got the same email and still haven't received the game :whistling:



Well I never, there was me about to type a reply saying still no sign of it, and the postman has just delivered it ! Recorded delivery too. Still wouldn't go anywhere near this company again though. Give it till the end of the week then send them another e mail. Think the secret with these people is if you keep on at them, they'll deliver, eventually.

Good to see there's still a chance then :thumbsup:

Does anyone have the phone number? E-mails seem to be ignored!

Haven't got a phone number, but I was persistant with the e mails and the final one basically said that I believed they offered the game as a ploy to attract more customers and never had any intention of supplying as the game in question wasn't a new release and was easy to get hold of in any store, so there is really no reason for a 3 month delay, and if they were still having difficulties getting hold of the game then they could send me out a substitute.

My E mails were always from a chap called Paul at the main e mail address, but I'd fire off something along the lines of the above and you should get a response within a couple of days. Remember to check your spam mail box if you don't hear back, just incase the replies are going into there, but keep firing the e mails at them and don't give up ! :thumbsup:

I think i'll give them till Saturday and then send them another email .

Still nothing so it looks like i'll to send them an email again :x

Original Poster

MrSharpshooter;1655123

Still nothing so it looks like i'll to send them an email again :x



Feel free to use my email that seemed to work

Hi,

I am still yet to recieve my free copy of Big Brain Academy on the Wii! This is rediculus considering the time since i registered and the poor serive i recieved, you would think the game would have been sent out already. I understand you're having problems with the amout of people who need them, but this isnt the rarest of games, far from it. I fail to understand why it is taking so long, are you hoping that after a while most people will just stop caring and forget they ever did the deal? If you are finding it too hard to send out this game i would be happy for a different game of equal value (Wii or Xbox 360) as this is the onlt reason i registered for your poor service. As far as i understand not many people have recieved their game either! I would appreciate some communication this time in response to this email!

Thanks :thumbsup:

Original Poster

anyluck yet?

REDRANGER86;1664432

anyluck yet?



Not yet , they haven't even repsonded to the email :whistling:

Original Poster

that sucks!

Paul Stevens

Customer Care Support
address: Swapgame.com Ltd, Coventry, UK
tel: (01926) 485006

This is the guy who has told me that my game has been sent out. Still haven't received as yet

mrtootough;1667300

Paul StevensCustomer Care Supportaddress: Swapgame.com Ltd, Coventry, … Paul StevensCustomer Care Supportaddress: Swapgame.com Ltd, Coventry, UKtel: (01926) 485006This is the guy who has told me that my game has been sent out. Still haven't received as yet



That's the same guy that sent me an email 2 weeks ago :whistling:

Got an email to say that they are sending out Super Monkey Ball Banana Blitz :thumbsup:

Original Poster

sweeeeet

REDRANGER86;1672354

sweeeeet



Added rep for you :thumbsup:

Well I wasn't told I would be getting Monkey Ball however it did arrive this morning. I only had to email three or four times.

It is still a free game:w00t:

Hopefully get Monkey Ball tomorrow . Fingers crossed ;-)

Original Poster

monkeyball is so much better than big brain! damn you both lol

They so blatently only had like 5 games and and had to get these to fill the demand

got monkeyball today. Shame because I already have it and wanted big brain...

Oh well I will see if I can swap it at Gameplay or something.

Original Poster

apreading;1685102

got monkeyball today. Shame because I already have it and wanted big … got monkeyball today. Shame because I already have it and wanted big brain...Oh well I will see if I can swap it at Gameplay or something.



swap it on here fs/ft

Fingers crossed that I get it on Monday :giggle:

Just thought you would all like to know...

Many thanks for your email.

As Nintendo cannot guarantee a delivery time for us on additional copies of ‘Big Brain Academy’ we will be sending out a replacement game of the same value to you as a substitute for this.

The game you will now receive is ‘Super Monkey Ball Banana Blitz’ for the Wii. This will be sent out on the week commencing 7th April by 2nd class recorded post.
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