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    www.vipergaming.co.uk

    I recently bought a case from a different supplier vipergaming.co.uk or if it gets snipped a company which is named somewhere along the lines of vipers and gaming. Anyway i ordered the case on friday and eagerly anticipated its arrival on Tuesday (due to bank holiday Monday). When however my 'next day delivery' order did not turn up i decided to phone the company The phone was picked up and i got a rather tragic hello. suddenly thoughts swooped in. No call center? no hint of it even being a company number? In fact i could have just rang up for a ad in a newspaper!) anyway i asked if he knew where my case was and he replied...
    "it was a bank holiday yesterday" i said i know this but its a working day today and i ordered friday. He answered with a "well we where closed" i thought this was fair enough so i asked him if it was going to be with me the next day (Wednesday) he said no it would be Thursday i told him i paid for next day delivery as advertised on there site which he didn't care the slightest! I then asked if i could have the postage back as it seemed unfair i paid for next day and he just quickly and rather angrily replied that we should cancel my order which i agreed

    he was rude and the site lies AVOID AT ALL COST

    5 Comments

    Banned

    Moved to misc. Feedback is for HUKD site specific issues.

    I have used this company serverl times, on ebay and also via their website where i ordered a gaming computer - it seems like i had a completly different level of service than you, they were the most help and customer focused company i have dealt with in this sector ( along with 100's of other people it seems as they have PERFECT 100% ebay feedbacy rating )

    You have to understand that some companies do not work 24/7 and especially alot of companies do not work on bank holidays, it seems to me they may of had a back log of orders due to the weekend / bank holiday

    What time did you order the case on the friday?

    PS. "next day delivery"... obviously dependent upon when it was despatched (did you have a date confirmed?), but it does sound from your opening post that you may have spoken to the cleaner.

    BFN,

    fp.

    lol @ fanpages he probably did speak to the cleaner by the sounds of it.

    aScottishBloke;8742263

    Moved to misc. Feedback is for HUKD site specific issues.



    Given how often people make this mistake, it might be an idea to actualy put a note of this somewhere on the site.
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