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    Xbox 360 Broken query

    Hi my friends xbox just died -- ring o death obviously and he cnt play anything

    He bought it from hmv.co.uk back in november -- i told him you just return it to them and get a new one

    So he rang the customer helpline ( which is **** ) and they sed send it back to microsoft which you DONT do as they just send you a refurb

    So what should he do - he emailed them before so awaiting response in next couple of days

    My 360 broke and i sent it back to boots and no hassle i got a new one easy

    Daniel

    9 Comments

    Double post?

    He just needs to keep hassling HMV or actually send it back to microsoft!

    Original Poster

    Iom-RF

    Double post?He just needs to keep hassling HMV or actually send it back … Double post?He just needs to keep hassling HMV or actually send it back to microsoft!


    Yeh but microsoft sent u a crappy refurb one

    Well if HMV won't take it back he has no other option unfortunately.

    Isn't the frst year the retailers problem and the 2nd (thank you EU) the manufacturers?

    Original Poster

    Syzable

    Well if HMV won't take it back he has no other option unfortunately.


    I shall update when he updates me

    Now just a random idea but what if you ask Microsoft to only send your xbox 360 back and you take note of the serial number or write on the side in UV pen?

    If they really do send back someone elses refurb then i'm surprised someone at Microsoft hasn't smelt the potential lawsuit.

    Iom-RF

    Now just a random idea but what if you ask Microsoft to only send your … Now just a random idea but what if you ask Microsoft to only send your xbox 360 back and you take note of the serial number or write on the side in UV pen?If they really do send back someone elses refurb then i'm surprised someone at Microsoft hasn't smelt the potential lawsuit.



    You cant do that - its in the Warranty that they reserve the right to send you a refurbished unit.

    Yeah lots of companies send out refurbs. My PSP broke, I was sent a refurb. It looked practically brand new.

    I don't know why people moan about them so much. Would you rather have some one elses fixed console, or keep your own broken one?

    Original Poster

    Yes but the principle is youve bought a brand new console from a shop at full price which breaks and you get a second hand one back

    Now if i wanted a 2nd hand console i could have got it for a fraction fo the price
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