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    xbox 360 help please - RROD? -

    as title

    kids only had it a few weeks, bought for them by my ex, apparently from ebay

    what does it mean, what can i do

    pic below, xbox no longer working

    they say they did nothing, it 'just happened'

    thanks guys

    45 Comments

    Original Poster

    http://i169.photobucket.com/albums/u204/loupomm/DSC00017-1.jpg

    loupomm

    they say they did nothing, it 'just happened'



    That's what they all say :lol:.

    thats only 1 red light. i think thats overheating.
    Leave it for a bit and try again.

    Original Poster

    deathtrap3000;3092931

    thats only 1 red light. i think thats overheating.Leave it for a bit and … thats only 1 red light. i think thats overheating.Leave it for a bit and try again.



    is been off overnight and all day, i just turned it on now to take picture?

    yh it means overheating, ur lucky its not 3 rings, that means u need to send it off for repair which i did and got back now

    Banned

    deathtrap3000;3092931

    thats only 1 red light. i think thats overheating.Leave it for a bit and … thats only 1 red light. i think thats overheating.Leave it for a bit and try again.



    no its not its a hardware problem unplug make sure all leads are in and the hard drive is attached correctly
    One of the lights on the Ring of Light on the front of your Xbox 360 console flashes red
    This problem occurs when your Xbox 360 console experiences a hardware failure.

    thats fine thats not RROD that is usually the console getting too hot - make sure the power supply thingy ( the big fat thing) is in a open area and not tucked under something

    Disconnect everything - leave the PSU somewhere airey and try it tommorow

    phone 0800 587 1102 and tell them you have 3 red lights.

    say you bought second hand from gamestation and you have one year warranty with microsoft

    You will probably get 3rrod as i did. i have had all the 360 problem, no video only sound etc.

    It will be repaired free of charge

    What error code is it giving you when you turn it on?

    Original Poster

    thanks guys, i'll check leads etc, see how that goes

    Original Poster

    Syzable;3092973

    What error code is it giving you when you turn it on?



    will look, watch this space :thumbsup:

    system error E74

    loupomm;3093007

    will look, watch this space :thumbsup:system error E74



    thats the power supply unit - just take it out of the back and push it firmly back in and do the same with the video lead that should fix it

    fragaliciousbob;3092963

    no its not its a hardware problem unplug make sure all leads are in and … no its not its a hardware problem unplug make sure all leads are in and the hard drive is attached correctly One of the lights on the Ring of Light on the front of your Xbox 360 console flashes redThis problem occurs when your Xbox 360 console experiences a hardware failure.



    ?? who said it wasnt a hardware problem??. You cant get overheating software now can you.

    loupomm;3093007

    will look, watch this space :thumbsup:system error E74



    Slim chance it could be the AV lead but most likely that it needs to go back to Microsoft.

    My guess would be the person on eBay did a temp fix on it and then sold it.........they often don't last long after.

    Original Poster

    dandoc2;3093045

    thats the power supply unit - just take it out of the back and push it … thats the power supply unit - just take it out of the back and push it firmly back in and do the same with the video lead that should fix it



    thank you - trying it now!

    Original Poster

    Syzable;3093058

    Slim chance it could be the AV lead but most likely that it needs to go … Slim chance it could be the AV lead but most likely that it needs to go back to Microsoft.My guess would be the person on eBay did a temp fix on it and then sold it.........they often don't last long after.



    will i have to pay to have it seen to?


    thanks all

    loupomm;3093082

    will i have to pay to have it seen to?thanks all



    Yes.........around the £60 mark i think.

    see my post

    Original Poster

    ok - leads taken out, firmly back - nothing

    cant be over heating as not been on for 24hours or more?

    Original Poster

    strike;3092970

    phone 0800 587 1102 and tell them you have 3 red lights.say you bought … phone 0800 587 1102 and tell them you have 3 red lights.say you bought second hand from gamestation and you have one year warranty with microsoftYou will probably get 3rrod as i did. i have had all the 360 problem, no video only sound etc.It will be repaired free of charge



    thank you - wont they ask for proof of purchase or tell from serial numbers?

    Banned

    deathtrap3000;3093046

    ?? who said it wasnt a hardware problem??. You cant get overheating … ?? who said it wasnt a hardware problem??. You cant get overheating software now can you.



    THINGS TO TRY
    1. Turn off your console, disconnect and reconnect all cables, and then turn on your console.
    2. If an Xbox Hard Drive is attached to your console, turn off your console, and then remove the Xbox Hard Drive. Turn on your console, and test for the error. If the error does not reoccur, turn off your console and reattach the Xbox Hard Drive. Run alternate tests by having the Xbox Hard Drive connected and disconnected to see whether the error occurs only when the Xbox Hard Drive is connected. For more information if the on-screen alphanumeric error is E67, click the following article number to view the article in the Microsoft Knowledge Base:
    917874 (support.microsoft.com/kb/…74/) One of the lights on the Ring of Light on the front of your Xbox 360 console flashes red and you receive one of the following error codes: E67, E68, or E69
    3. If an Xbox Memory Unit (MU) is plugged in to your console, turn off your console, and then remove the Memory Unit. Turn on your console again, and test for the error. If the error does not reoccur, turn off your console and reinsert the MU. Run alternate tests by having the MU connected and disconnected to see whether the error occurs only when the MU is connected.
    4. If this problem continues, contact Xbox Customer Service.
    if you can point out anywhere they mention overheating as a cause i'd be interested

    if they had gone with the "turn it off and let it cool down" aproach it would still not be working

    mine does that when the controller doesn't connect. See if thats the problem

    http://wiinintendo.net/wp-content/6-16-2008-1-33-38-pm.jpg

    Banned

    but evedently more than you eh

    there ya go pal there's your overheating

    SYMPTOMS
    The two left quadrants of the Ring of Light flash red on the front of your Xbox 360 console.
    Back to the top

    CAUSE
    This problem may occur when the Xbox console is too hot or is overheating. The flashing lights mean that the internal temperature of your Xbox 360 console has exceeded acceptable temperature limits.
    Back to the top

    THINGS TO TRY
    1. Let your Xbox 360 console cool. You may have to wait several hours for your Xbox 360 console to cool enough. Don't turn on your Xbox 360 console when the console is hot.
    2. Verify that your Xbox 360 console has enough ventilation and that the fans are operating. For more information about ventilation, see the "More Information" section.
    3. If the two lights continue to flash red after you try steps 1 and 2, contact Xbox Customer Support. For more information about how to contact Xbox Customer Support, please visit the Xbox Support (xbox.com/sup…rt/) Web site.


    2 RED LIGHTS

    strike;3092970

    phone 0800 587 1102 and tell them you have 3 red lights.say you bought … phone 0800 587 1102 and tell them you have 3 red lights.say you bought second hand from gamestation and you have one year warranty with microsoftYou will probably get 3rrod as i did. i have had all the 360 problem, no video only sound etc.It will be repaired free of charge




    I agree. Call them and say someone told you its 3 red rings of death. Don't say just one cos it's probably outside the one year warranty 3RROD is three years. They will ask for the serial no and check if it been banned online. If it has they won't touch it (speaking from experience). When they get it they will probably fix it, can't see them sending it back saying 'its only one light'! Nowt to lose, they don't charge you to pick it up and examine it as far as I know.

    loupomm;3093114

    thank you - wont they ask for proof of purchase or tell from serial … thank you - wont they ask for proof of purchase or tell from serial numbers?


    They will, and they'll ask for details of the person who registered it.

    After you can't give them that, they'll know its second hand and give you the old "We don't give warrentys on second hand goods, this voids the warrenty." speech, sorry to dent your hopes lou

    Happened to me, twice.
    x

    Original Poster

    deek72;3093221

    I agree. Call them and say someone told you its 3 red rings of death. … I agree. Call them and say someone told you its 3 red rings of death. Don't say just one cos it's probably outside the one year warranty 3RROD is three years. They will ask for the serial no and check if it been banned online. If it has they won't touch it (speaking from experience). When they get it they will probably fix it, can't see them sending it back saying 'its only one light'! Nowt to lose, they don't charge you to pick it up and examine it as far as I know.



    thank you - is there a way i can find out if its been banned? we havnt had it online, second hand from ebay?

    i say i think it means overheating
    you say its a hardware problem
    i say i didnt say it wasnt a hardware problem
    you start goin apesh!t with the copy and paste
    http://i221.photobucket.com/albums/dd57/martinhimself/Funny%20Pics/picard_finger.jpg

    Original Poster

    t0mm;3093240

    They will, and they'll ask for details of the person who registered … They will, and they'll ask for details of the person who registered it.After you can't give them that, they'll know its second hand and give you the old "We don't give warrentys on second hand goods, this voids the warrenty." speech, sorry to dent your hopes lou x



    thanks tomm x

    so we are stuffed then? :?

    Banned

    loupomm;3093251

    thank you - is there a way i can find out if its been banned? we havnt … thank you - is there a way i can find out if its been banned? we havnt had it online, second hand from ebay?



    they will soon let you know

    loupomm;3093267

    thanks tomm xso we are stuffed then? :?


    thing is, i tried to blag it and said i was at work and couldnt get the serial number, simply said "ring up when you're home" twice. Eventually gave it them (Because of past experience) got the speech above.
    may be different now, this was about 2 months ago though

    good luck hope you get it sorted.

    Banned

    deathtrap3000;3093265

    i say i think it means overheatingyou say its a hardware problemi say i … i say i think it means overheatingyou say its a hardware problemi say i didnt say it wasnt a hardware problemyou start goin apesh!t with the copy and paste



    google is your friend mate try it sometime that way you wont look like ..... well i think you know the answer to that one.

    giving out random info with no actual knowledge tut tut

    and the silly pics make you look adolesent

    Original Poster

    thank you all, what a nightmare!

    just rang the ex, hes gonna take it at the weekend as he bought it, to try to sort it

    just feel sorry for my son, it was a birthday present from june, but only got it a few weeks ago, waited all that time then this :-( poor fella

    Say it's RROD (three red lights) as this has a three year warranty. Say the screen started breaking up with little artefacts (graphic glitches) for a week then just went kaput and started flashing 3 red lights (what mine did).

    Don't mention you got it of ebay unless asked specifically and try not to lie apart from the RROD. Give them the serial number (you may need to know the previous owners details to change ownership if he has had a previous problem and registered with MS).

    The worst that will happen is that they catch you out and send the thing back.

    Ungreat;3093389

    Say it's RROD (three red lights) as this has a three year warranty. Say … Say it's RROD (three red lights) as this has a three year warranty. Say the screen started breaking up with little artefacts (graphic glitches) for a week then just went kaput and started flashing 3 red lights (what mine did).Don't mention you got it of ebay unless asked specifically and try not to lie apart from the RROD. Give them the serial number (you may need to know the previous owners details to change ownership if he has had a previous problem and registered with MS).The worst that will happen is that they catch you out and send the thing back.


    I believe they test all returns now mate.

    I'm still trying to think how she can not say its 2nd hand.

    how long ago did your ex buy it????

    the seller may offer to refund now its up $hits creek or open a paypal dispute for Item not as described if your within 45 days

    Original Poster

    faevilangel;3093504

    how long ago did your ex buy it???? the seller may offer to refund now … how long ago did your ex buy it???? the seller may offer to refund now its up $hits creek or open a paypal dispute for Item not as described if your within 45 days



    never thought of that, will ask :thumbsup:

    remember you don't have to phone up to get an xbox repaired by microsoft. It can all be done online from the microsoft website.
    as can registering the xbox which will then tell you online if it is still in warranty etc.

    think its in the support bit under register and repair bit on xbox .com

    I had the same light come on mine, and I think it was the same error code too. Had to send it back to Microsoft and when it came back the report that they sent said the problem was with the motherboard.
    Was never asked where I had bought the Xbox from, nor was I asked to provide a receipt. They just checked the serial number and said it would be sorted out for free.
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