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    Xbox gold serial code destroyed help

    My was bought 12 months Xbox live for Xmas, but he peeled the silver strip off instead of scratching it, and after his dad tried to rescue it, it was missing 3 digits, so therefore it's useless, is there anyway he can get it replaced? can Microsoft tell that the code hasn't been used, if they gave them the serial number from the card?

    15 Comments

    cant you take it back to the shop and say it is missing the code on it ?

    or maybe try contacting microsoft direct with the problem, it probably happens more than you think.

    djmackie2000

    cant you take it back to the shop and say it is missing the code on it ?



    Why lie?

    Glossopdealsniper

    or maybe try contacting microsoft direct with the problem, it probably … or maybe try contacting microsoft direct with the problem, it probably happens more than you think.



    This would be your best bet, get in touch and see what happens.

    ipswich78

    Why lie?



    sorry should of said it is missing numbers on the code.

    Got to agree, contact Microsoft in the first instance.

    Alternatively you have now unlocked the new Xbox Gold mini game, there's around 50,000 combinations for those 3 extra characters. Prize is 12 months subs
    Edited by: "shimagoza" 30th Dec 2015

    Original Poster

    Couldn't and wouldn't return it to the shop, it was bought from Amazon, I was thinking contacting Microsoft, with a photo of the card, so at least they could see what has happened and know that they aren't trying it on

    I've looked online. Seen a few different replies, but most all say the same thing. There is one that caught my attention.

    The bad news;
    Microsoft won't do a thing. Saw this a few times on different forums.

    Good news;
    This is a maybe. Someone said if the card has a bar code, it should be able to be scanned at a store to get the code from it.
    Im unsure if the seller at Amazon has a store or sells from their home, so email them.

    If not,

    I'd say, ring up Game.co.uk, and ask their support and ask if it's true. If they confirm it, ask them if you would be able to take the card to one of their stores and have someone scan it to get the code. Explain that the card was for your son (?) and what happened. You might be able to get somewhere.

    kos1c

    I've looked online. Seen a few different replies, but most all say the … I've looked online. Seen a few different replies, but most all say the same thing. There is one that caught my attention. The bad news;Microsoft won't do a thing. Saw this a few times on different forums. Good news; This is a maybe. Someone said if the card has a bar code, it should be able to be scanned at a store to get the code from it. Im unsure if the seller at Amazon has a store or sells from their home, so email them.If not,I'd say, ring up Game.co.uk, and ask their support and ask if it's true. If they confirm it, ask them if you would be able to take the card to one of their stores and have someone scan it to get the code. Explain that the card was for your son (?) and what happened. You might be able to get somewhere.



    If the bit about the barcode is correct, could the op not scan it themselves with a phone and see if anything similar to the partial code they have comes up?

    Does it have a qr code on i, for use with the kinect?

    Like this : support.xbox.com/en-…ode

    Could always sell it on to someone who has a kinect if you don't have one?

    I was going to recommend the qr code kinect route but was beaten to it.

    you could put it on fs/ft, id take a punt at a few quid and try and guess the missing code.

    Dyslexic_Dog

    If the bit about the barcode is correct, could the op not scan it … If the bit about the barcode is correct, could the op not scan it themselves with a phone and see if anything similar to the partial code they have comes up?



    When I said scan, I mean through a till. Im unsure if there is an app that would give inside retail information like that.

    The other option is a QR code and kinect.

    hev034

    Couldn't and wouldn't return it to the shop, it was bought from Amazon, I … Couldn't and wouldn't return it to the shop, it was bought from Amazon, I was thinking contacting Microsoft, with a photo of the card, so at least they could see what has happened and know that they aren't trying it on


    Trouble with that is, someone could use the card. then scratch off the last 3 digits and then take a photo of it.
    I would personally try and contact ms. I'm sure they will be able to use the barcode etc to see if its been redeemed, and issue a new one.
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