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    xbox live code scam instantlivecards.com and paypal warning

    I bought an online 12 month xbox live sub from instantlivecards.com on friday,they sent a code to me but it had been used already.
    I contacted them via there support ticket scheme and they said contact microsoft, however as i had paid via paypal i logged a complaint with them.
    The seller once again contacted me through the paypal resolution centre and said contact microsoft. So i tried to claim my £26.99 through paypal.
    Paypal closed the case in the sellers favor so i rang them to complain. Paypal say that in the terms and conditions it states that buyer protection through paypal only counts on purchases made on ebay and never for any digitaly downloaded codes etc even if bought on ebay.
    I then contacted microsoft and was asked to send them an email with the scaned card i was sent by instantlivecards.com and also the paypal payment conformation.
    Microsoft have contacted me this morning and confirmed that the code has previously been used but they can not do anything about it as the code was bought from an unautorised dealer.
    I asked microsoft to cancel the code and re-issue it to me,but they refused saying it was origonaly bought via an autorised retailer and could not be canceled.

    What do i do now?
    DO NoT USE instantlivecards.com they sometimes send used codes
    ONLY feel safe using paypal for buying on ebay and not downloadable codes or content, Basicaly you may as well pay via paypal gift.

    Subject: SRX1114038414ID - Xbox Customer Support


    Hello!

    Thank you for contacting Xbox Customer Support.
    As per our telephone conversation today, we regret to inform you that the pre paid codes which were purchased by you from an online retailer have already been consumed by some other person.
    You are requested to contact the online retailer in this regard, since Microsoft cannot assist you any further in this matter.

    With regards,
    Xbox Support

    (Please DO NOT reply to this e-mail as it is sent from an un-monitored address.)

    xbox.com/sup…ort
    0800 587 1102
    or +44 20 7365 9792 from a mobile phone
    Hearing Impaired (TTY device):
    0800 587 1103
    Hours of operation:
    Monday-Friday: 09:00-22:00
    Saturday: 09:00-20:00
    Sunday: 09:00-17:00

    21 Comments

    small claims court

    stuff like that i'd rather wait a few days and scratch the code myself

    Report them to your bank, see if they will support you via their fraud department.

    Original Poster

    dr_aj;6573430

    Report them to your bank, see if they will support you via their fraud … Report them to your bank, see if they will support you via their fraud department.



    I will give that a go but my paypal is paid via debit card not credit card so i dont think i will be covered

    Banned

    lesson learned!

    1. if its too good to be true it probably is
    2. read the T&C's

    if only you bought a PS3 instead............no need for xbox live points

    I always pay via Credit Card when paying through Paypal, covers your back a little more.......

    Original Poster

    dimebars;6575547

    lesson learned!1. if its too good to be true it probably is2. read the … lesson learned!1. if its too good to be true it probably is2. read the T&C'sif only you bought a PS3 instead............no need for xbox live points




    Had a ps3 thought it was pants:whistling:

    1. Not too good to be true i have bought xbox live subs at this price before however now and again we all get stung by a scum bag 2 bit company

    2. Very small print most people including me thought/think paypal offer protection against this sort of thing

    Original Poster

    ChrisUK;6575575

    I always pay via Credit Card when paying through Paypal, covers your back … I always pay via Credit Card when paying through Paypal, covers your back a little more.......



    I would have if i had a credit card, but i don't.:x

    Have you got tried getting back to them with the response you got from Microsoft? If you are actually in contact with them after you've parted with your money, the chances are they aren't trying to scam you. They probably think you're trying to pull a fast one.

    Personally I always purchase physical cards sourced from the UK, as you don't where these "instant codes" come from. I've also heard of US codes voiding people's accounts in the UK.

    I have been a member of Xbox Live for 6 years and my subscription doesn't expire until 2011.

    Original Poster

    flyingflea;6578842

    Have you got tried getting back to them with the response you got from … Have you got tried getting back to them with the response you got from Microsoft? If you are actually in contact with them after you've parted with your money, the chances are they aren't trying to scam you. They probably think you're trying to pull a fast one.Personally I always purchase physical cards sourced from the UK, as you don't where these "instant codes" come from. I've also heard of US codes voiding people's accounts in the UK.I have been a member of Xbox Live for 6 years and my subscription doesn't expire until 2011.



    Yes i have contacted them with microsoft's responce but they have not replied. I have 3 boys and me all on live hence always source cheap codes,well did untill now i think from now i will buy from a shop on the high street.

    Banned

    time4usall;6577393

    2. Very small print most people including me thought/think paypal offer … 2. Very small print most people including me thought/think paypal offer protection against this sort of thing



    see what thought did........................

    and T&Cs are there to be read no matter how small

    Alas many people do not realise that paying via Paypal on any other site aside from Ebay means you are only covered for item not received NOT one that's not as described(SNAD)

    Also as you found out,doesn't cover you for non tangible items either.

    Original Poster

    dimebars;6581641

    see what thought did........................and T&Cs are there to be read … see what thought did........................and T&Cs are there to be read no matter how small



    Bit me on the **** LOL:?

    deb8z;6581664

    Alas many people do not realise that paying via Paypal on any other site … Alas many people do not realise that paying via Paypal on any other site aside from Ebay means you are only covered for item not received NOT one that's not as described(SNAD)Also as you found out,doesn't cover you for non tangible items either.



    I just hope somebody will see this and learn the easy way

    Should change your heading mate as you seem to be slating the wrong company in the heading of your post. :thumbsup:

    Original Poster

    esq3585;6585408

    Should change your heading mate as you seem to be slating the wrong … Should change your heading mate as you seem to be slating the wrong company in the heading of your post. :thumbsup:





    My mistake

    time4usall;6586676

    ? i'm slating instant live codes.com and warning people to be aware of … ? i'm slating instant live codes.com and warning people to be aware of paypal's T&C:?



    In your heading you say instantlivecodes and in your info on your op you say bought an online 12 month xbox live sub from instantlivecards.com

    Which site are you talking about????????

    Original Poster

    esq3585;6588453

    In your heading you say instantlivecodes and in your info on your op you … In your heading you say instantlivecodes and in your info on your op you say bought an online 12 month xbox live sub from instantlivecards.comWhich site are you talking about????????



    I have never updated my heading it has always said instantlivecards.com

    time4usall;6609926

    I have never updated my heading it has always said instantlivecards.com


    The heading says instantlivecodes :?

    they are two different sites you refer to in the title and then the op

    time4usall;6609926

    I have never updated my heading it has always said instantlivecards.com



    time4usall;6586676

    ? i'm slating instant live codes.com and warning people to be aware of … ? i'm slating instant live codes.com and warning people to be aware of paypal's T&C:?



    http://i34.tinypic.com/35cie6q.jpg

    Original Poster

    esq3585;6610662



    And the penny drop's duh, thanks for pointing this out, i would have never noticed that i had done that. I read it through many times and never noticed:oops:

    It's instantlivecards.com that i am talking about

    Got a 12 month sub for less than £25 on eBay - but he sells them cheaper if someone recommends a friend !

    If anyone wants the details, just pm me & I'll send them on.
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