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    Xbox one help please

    So bought my son an xbox one and we can't transfer his live over from xbox.
    He can't remember his xbox email/password.

    I am getting all confused wi his gmail and Microsoft account myself.
    Can anyone tell me what I need to do thanks
    Much appreicated.
    My husband had to set him up a new profile on xbox one today so that means his live won't transfer over

    5 Comments

    Banned

    Hello

    Try this link, it may help you if you can remember some of your info.

    Password Reset Microsoft

    Original Poster

    I have tried but doesn't work

    You need to reset the hotmail/outlook account password, that's as much help as I can offer... Hopefully he set up security questions etc? Maybe even a backup email address to send the password reset link to?

    If not, I would have suggested resetting the password through his Xbox 360 since that's already logged in, however I suspect you would need to enter the current password before it would allow you to reset...

    contact microsoft live chat does he rememeber his gamer tag
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