Xbox - Red rings fault

Purchased an Xbox 360 elite online beginning December 2008 from Dixons. Today console has half a red ring and says system error. I understand this may be a common fault, does anyone know if there is anything that I can do to fix it? Would it still be covered under any guarentee either by Dixons or Microsoft? Are Dixons now only and online retailer?

12 Comments

i'm sure microsoft take it and repair for RROD even if it isnt under warrantee anymore

supermod

Today console has half a red ring


http://support.microsoft.com/library/images/support/kbgraphics/PUBLIC/EN-US/XBOX/HW/ROL/tworedlight.jpg

support.microsoft.com/kb/…533

Just a quick search - if it looks like above it's apparently an overheating issue & there are suggested fixes on above link.

Hope you can get it resolved anyway

lfc_engravedonheart;8327105

i'm sure microsoft take it and repair for RROD even if it isnt under … i'm sure microsoft take it and repair for RROD even if it isnt under warrantee anymore



They will probably charge...

To OP, make it get RROD and send it for repair :thumbsup:

Youtube how to do it.

Banned

don't get you get an extended warranty on RROD? im sure its 3 years. Microsoft will replace it free of charge

seanbwfc;8327137

don't get you get an extended warranty on RROD? im sure its 3 years. … don't get you get an extended warranty on RROD? im sure its 3 years. Microsoft will replace it free of charge



Only on 3 red lights or 1 red light E74 error :thumbsup:

Any other fault is covered only for 1 year.

supermod

Needs to be 3 red rings & a green light on your power supply for them to replace console under warranty within the required warranty period for free (currently waiting for a pick up on one of the families consoles which died this week).

http://support.microsoft.com/library/images/support/kbgraphics/Public/EN-US/XBOX/HW/RoL/threeredlight.jpghttp://support.microsoft.com/library/images/support/kbgraphics/Public/EN-US/Xbox/HW/PowerSupply/greenpwrsupplylight.jpg

Original Poster

Great help everyone, many thanks. Im hoping it may be the overheating fault, have turned off will see what happens. If needs repair does anyone have any idea of cost or details of where you send to.

when mine did this i told them it had 3 red ringsanyway, nothing was said and it came back fixed.

Dixons are the ones you should approach, since you purchased it from them.

Original Poster

Don't think Dixons will do anythin as not in 1st years manufacturing guarentee.

chocolatepennyfa;8328347

Don't think Dixons will do anythin as not in 1st years manufacturing … Don't think Dixons will do anythin as not in 1st years manufacturing guarentee.



*Sigh*

chocolatepennyfa;8328347

Don't think Dixons will do anythin as not in 1st years manufacturing … Don't think Dixons will do anythin as not in 1st years manufacturing guarentee.

Which is when the Sale of Goods Act 1979 kicks in. The standard 'one year warranty' isn't worth the paper that it's written on. A brand new games console should be lasting longer than 16 months.

The OP should definitely take it back to where he bought it from. Sure they will no doubt resist, but unless the OP has been not taking care of the console and caused the fault that way then the store really don't have a leg to stand on. The implied terms regarding quality and fitness of the item contained in section 14 of the SOGA kick right in here. My suggestion is to take it back to the store, and if the person who deals with you hasn't heard of the Sale of Goods Act, then keep escalating the complaint until you reach someone who has. At which point you should be able to secure a repair at the very least.

On a side note, the person who knows about the Act may not be the manager. When a television I bought from Dixons decided to blow up after 13 months I had to progress to the area manager to get things sorted. But again, once he had been informed about the situation I was given an exchange in the blink of an eye. Because, as I said, despite the fact that most people working in the stores have never heard of it, the Sale of Goods Act puts you in a very strong position in this situation.
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