I bought xbox ultimate turkey subscriptions to add on to my current deal. When I go to redeem I get the following message
The region in which you bought your subscription and your Store region need to match. If changing your Store region doesn't work, contact us at Microsoft Support.
PUR-ConversionBlockedCurrencyCountryMismatch
My VPN is set to turkey, changed the windows settings to region turkey along with the time, microsoft store is showing prices in Turkish Lira, console is also set to region turkey. Everything is turkish apart from language on windows.I also removed all my payment methods and auo renew
Any ideas why this is still not redeeming?
Any help would be much appreachiated. I never had problems with redeeming games before from different regions
40 Comments
sorted bySteps I took to fix the issue:
*Go on your Microsoft account on a browser and set your region to turkey in settings*
* Download UrbanVPN as a chrome extention on pc for free and set it to turkey and redeem code on xbox website it should work straight away like it did for me*
No need to migrate account.
Pretty annoying that my paid VPN didn't work but a free chrome extention did.Hopen it works for others still having this problem. (edited)
Migrating your account has downsides. You won't lose any digital content you purchased, but you will lose any UK store credit you have, and you won't be able to buy from the UK store any more. You also won't be able to buy from the Turkey store using a UK bank card, you would have to use Turkish Lira gift cards.
You can only migrate your account twice in a year and once you have migrated it, you can't migrate it again for 3 months. I had to contact Microsoft support to migrate mine, I followed the steps but it didn't work. You need to put a Turkey address on the Microsoft store too
support.xbox.com/en-…ion
In my opinion, sometimes the savings ain't worth the headache.
If you didn't use a private window in browser or changed your settings in your account it might be causing the issue.
I migrated my account to Brazil over a year ago and haven't looked back. I just use Brazil gift cards to buy from the Brazil MS store, it's always cheaper than the UK store, even after paying inflated prices for Brazil gift cards
Already on my 2nd vpn its definatly recognising the turkey region because when I login in to the microsoft account everything is in turkish. Never had issues before just this has me really stumped. I bought games from agentina and redeemed then without any issues at all.
Once its expires, open a VPN & set to Turkey.
Goto Xbox.com in ‘Incognito Mode’, then login as normal
Enter the codes & it should work.
I have to wait til February to try mine out.
Can confirm it worked perfectly using this method
thank you for responding, I need to wait till december now haha
Good luck waiting that long. From my experience it's best to use the code ASAP. If by the time you come to use it in December and it says the code has already been used, which does happen a lot with key selling sites, it'll be tough trying to get a refund 11 months later. (edited)
Do you still need to use a VPN?
I migrated my account to turkey last night and still cant purchase with or without a VPN. Tried phone, xbox and PC.
Do you have to wait so long after migrating?
Hi, I'm having the exactly same problem with a Microsoft Turkey credit key that I'm trying to add to my account, I've never had any problems before when using my VPN.did you find a way round it in the end?
You shouldn't have migrated your account to a different country, that's just silly.
Only gift cards with VPN work (or if you somehow have a payment card for the country you're buying from) regardless of where your account is set.
Sadly no i tried different VPNs changing all my details etc but nothing worked. Gave up in the end.
Have you tried a few different VPN servers?
I've not claimed this. If you wanted to give it one more try, you could Hola VPN a try.