Xbox ultimate subscription turkey unable to redeem

Posted 23rd Jan 2022
I bought xbox ultimate turkey subscriptions to add on to my current deal. When I go to redeem I get the following message

The region in which you bought your subscription and your Store region need to match. If changing your Store region doesn't work, contact us at Microsoft Support.
PUR-ConversionBlockedCurrencyCountryMismatch

My VPN is set to turkey, changed the windows settings to region turkey along with the time, microsoft store is showing prices in Turkish Lira, console is also set to region turkey. Everything is turkish apart from language on windows.I also removed all my payment methods and auo renew

Any ideas why this is still not redeeming?

Any help would be much appreachiated. I never had problems with redeeming games before from different regions
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  1. Avatar
    Unless it's changed, you can't extend a membership if they're from different regions. How/where did your current membership come from? If you used a UK code or subbed via the UK Xbox Store, you will not be able to add a Turkish subscription onto it. You'll have to wait for it to expire and then apply it. (edited)
  2. Avatar
    *SOLVED* For anyone reading this still trying to find out how to do it. I was having trouble redeeming a Turkey region code and my vpn wasn't working (VyprVPN) when I tried to redeem it said that the code was region locked to a different region to my xbox account.
    Steps I took to fix the issue:

    *Go on your Microsoft account on a browser and set your region to turkey in settings*

    * Download UrbanVPN as a chrome extention on pc for free and set it to turkey and redeem code on xbox website it should work straight away like it did for me*

    No need to migrate account.
    Pretty annoying that my paid VPN didn't work but a free chrome extention did.Hopen it works for others still having this problem. (edited)
    Avatar
    Thanks. This solved my issue. It seems Microsoft has blacklisted certain VPN IPs and although you are in the correct country it doesn't allow you to redeem the code. Urban fixed it for me.
  3. Avatar
    Anonymous User
    The only way you can get it to redeem is by migrating your Microsoft account to Turkey. Had to do this on mine to redeem Brazil codes. Changing region and using a vpn gave me the exact same error message. It does appear that vpn and region change works for some users, but not others. I redeemed the sane codes on my brothers UK account with no issue, but I could not redeem them on mine until I migrated my entire account to Brazil.

    Migrating your account has downsides. You won't lose any digital content you purchased, but you will lose any UK store credit you have, and you won't be able to buy from the UK store any more. You also won't be able to buy from the Turkey store using a UK bank card, you would have to use Turkish Lira gift cards.

    You can only migrate your account twice in a year and once you have migrated it, you can't migrate it again for 3 months. I had to contact Microsoft support to migrate mine, I followed the steps but it didn't work. You need to put a Turkey address on the Microsoft store too

    support.xbox.com/en-…ion
  4. Avatar
    deleted244775823/01/2022 12:52

    The only way you can get it to redeem is by migrating your Microsoft …The only way you can get it to redeem is by migrating your Microsoft account to Turkey. Had to do this on mine to redeem Brazil codes. Changing region and using a vpn gave me the exact same error message. It does appear that vpn and region change works for some users, but not others. I redeemed the sane codes on my brothers UK account with no issue, but I could not redeem them on mine until I migrated my entire account to Brazil.Migrating your account has downsides. You won't lose any digital content you purchased, but you will lose any UK store credit you have, and you won't be able to buy from the UK store any more. You also won't be able to buy from the Turkey store using a UK bank card, you would have to use Turkish Lira gift cards.You can only migrate your account twice in a year and once you have migrated it, you can't migrate it again for 3 months. I had to contact Microsoft support to migrate mine, I followed the steps but it didn't work. You need to put a Turkey address on the Microsoft store toohttps://support.xbox.com/en-GB/help/account-profile/manage-account/update-microsoft-account-country-region


    In my opinion, sometimes the savings ain't worth the headache.
  5. Avatar
    I redeem Turkish game pass every few months. I don't change any settings on my Xbox / Microsoft account. I connect to Turkey with VPN then open a new private / incognito window and sign in to my Xbox account. Then I just redeem as usual.

    If you didn't use a private window in browser or changed your settings in your account it might be causing the issue.
  6. Avatar
    Anonymous User
    porkscratchin23/01/2022 17:08

    In my opinion, sometimes the savings ain't worth the headache.


    I migrated my account to Brazil over a year ago and haven't looked back. I just use Brazil gift cards to buy from the Brazil MS store, it's always cheaper than the UK store, even after paying inflated prices for Brazil gift cards
  7. Avatar
    Where did you buy it from?
  8. Avatar
    Author
    My original sub was through the upgrade for £1 the one I am trying to add was purchased from turkey and bought through eneba. I have 12 months left on my current sub but trying to extend it
  9. Avatar
    I redeemed something from Turkey successfully on my UK account a week ago, do you have access to another VPN to try?
  10. Avatar
    Author
    BlackenedUK23/01/2022 11:39

    I redeemed something from Turkey successfully on my UK account a week ago, …I redeemed something from Turkey successfully on my UK account a week ago, do you have access to another VPN to try?


    Already on my 2nd vpn its definatly recognising the turkey region because when I login in to the microsoft account everything is in turkish. Never had issues before just this has me really stumped. I bought games from agentina and redeemed then without any issues at all.
  11. Avatar
    You may find that you need to wait for the current subscription to run out first. I just bought one from livecards.co.uk & they say you add the codes after any existing Xbox Gold or Game pass subscription ends only.

    Once its expires, open a VPN & set to Turkey.
    Goto Xbox.com in ‘Incognito Mode’, then login as normal
    Enter the codes & it should work.

    I have to wait til February to try mine out.
  12. Avatar
    gjohn8523/01/2022 11:51

    You may find that you need to wait for the current subscription to run out …You may find that you need to wait for the current subscription to run out first. I just bought one from livecards.co.uk & they say you add the codes after any existing Xbox Gold or Game pass subscription ends only. Once its expires, open a VPN & set to Turkey.Goto Xbox.com in ‘Incognito Mode’, then login as normalEnter the codes & it should work. I have to wait til February to try mine out.


    Can confirm it worked perfectly using this method
  13. Avatar
    Author
    gjohn8509/03/2022 14:34

    Can confirm it worked perfectly using this method


    thank you for responding, I need to wait till december now haha
  14. Avatar
    Dryrain09/03/2022 16:07

    thank you for responding, I need to wait till december now haha


    Good luck waiting that long. From my experience it's best to use the code ASAP. If by the time you come to use it in December and it says the code has already been used, which does happen a lot with key selling sites, it'll be tough trying to get a refund 11 months later. (edited)
  15. Avatar
    deleted244775823/01/2022 17:13

    I migrated my account to Brazil over a year ago and haven't looked back. I …I migrated my account to Brazil over a year ago and haven't looked back. I just use Brazil gift cards to buy from the Brazil MS store, it's always cheaper than the UK store, even after paying inflated prices for Brazil gift cards


    Do you still need to use a VPN?

    I migrated my account to turkey last night and still cant purchase with or without a VPN. Tried phone, xbox and PC.

    Do you have to wait so long after migrating?
  16. Avatar
    Dryrain23/01/2022 11:35

    My original sub was through the upgrade for £1 the one I am trying to add …My original sub was through the upgrade for £1 the one I am trying to add was purchased from turkey and bought through eneba. I have 12 months left on my current sub but trying to extend it


    Hi, I'm having the exactly same problem with a Microsoft Turkey credit key that I'm trying to add to my account, I've never had any problems before when using my VPN.did you find a way round it in the end?
  17. Avatar
    MrJezbud_.12/04/2022 10:37

    Do you still need to use a VPN?I migrated my account to turkey last night …Do you still need to use a VPN?I migrated my account to turkey last night and still cant purchase with or without a VPN. Tried phone, xbox and PC.Do you have to wait so long after migrating?


    You shouldn't have migrated your account to a different country, that's just silly.

    Only gift cards with VPN work (or if you somehow have a payment card for the country you're buying from) regardless of where your account is set.
  18. Avatar
    Author
    Rolefitleader12/04/2022 13:11

    Hi, I'm having the exactly same problem with a Microsoft Turkey credit key …Hi, I'm having the exactly same problem with a Microsoft Turkey credit key that I'm trying to add to my account, I've never had any problems before when using my VPN.did you find a way round it in the end?


    Sadly no i tried different VPNs changing all my details etc but nothing worked. Gave up in the end.
  19. Avatar
    Anonymous User
    MrJezbud_.12/04/2022 10:37

    Do you still need to use a VPN?I migrated my account to turkey last night …Do you still need to use a VPN?I migrated my account to turkey last night and still cant purchase with or without a VPN. Tried phone, xbox and PC.Do you have to wait so long after migrating?


    Have you tried a few different VPN servers?
  20. Avatar
    Can't get this to work and I'm sick of trying Free to a good home 44KM2-QPCRG-XRVJJ-V2H32-CJH9Z
  21. Avatar
    @DreadyBear
    I've not claimed this. If you wanted to give it one more try, you could Hola VPN a try.
    Avatar
    Ah you're very good! But it's ok I've made my peace with it now and set all my regions back to the truth now . I tried with Ivacy VPN, UrbanVPN, through the Microsoft Store on desktop and through the web, same for Xbox Companion App. The worldwide codes from CDkeys are still a great deal and work for me
  22. Avatar
    I managed to claim okay, but was wondering, do I now need to be connected to turkey on the vpn on my xbox to use it? or can I now its redeemed just use it normally?
    Avatar
    No, you don't need to keep connected to Turkey. I've been using my xbox without using a VPN for 4 months with no issues so far.
  23. Avatar
    How do you guys get the Turkish gift cards? Do you just buy the overpriced once on ebay (or turkish websites) ? Or you found a way to buy them directly from Microsoft? On the Turkish XBOX website, 3 months is 75TL, online on some websites, it's like 200Lira !!!
    Avatar
    Author
    I bought mine off eneba but any of the reseller sites like cdkeys etc will sell them. I never git my Turkish one to work so just going to buy some ones from Europe more expensive think it will work out about 100 for 3 years but a lot less hassle. Glad Microsoft are still doing the £1 upgrade before my sub expires. Think that might change next year
  24. Avatar
    I am getting this exact same issue, extended my gamepass before without issues. Is it because of Microsoft being more strict with the loophole ?
  25. Avatar
    I've redeemed gold... but to redeem gamepass I need to supply Turkish debit/credit card details with address... any ideas???
    Avatar
    Buy 1 month of Game Pass Ultimate (global) on CDKeys or similar site. Turn on Turkish VPN connection, switch location to Turkey on Xbox. Enter code on site to redeem code. Once completed, you can switch back your location back to UK & turn off VPN. (edited)
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