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    Yet another M&S order cancelled by them :(

    I can't believe M&S can't get a computer program that can count stock!
    I've had one of my 2 paper jamz guitar cancelled, i would of ordered a different one had i known the stock levels now i'm going to have arguements. How can they have a week long offer that didn't even last till 10 am !

    This is not the first time M&S have done this to me I'm going to give up on them now.

    Sorry rant over

    8 Comments

    Mod & Ed

    Stopped ordering from them in sales, don't think I've ever had more than a third of any order and usually nothing xx

    Original Poster

    wishihadadonkey

    Stopped ordering from them in sales, don't think I've ever had more than … Stopped ordering from them in sales, don't think I've ever had more than a third of any order and usually nothing xx



    I sent them this
    I am dismayed to have yet another email form yourselves to inform me that items i have ordered when in stock,have then gone out of stock and i will not be getting them. This is not the first time it has happened to me and yours is the only company i have ever had this problem with. I can't believe that there is no computer program that can't count stock as its sold? This along with a lost parcel last week have lead me to think that M&S is not the company it once was!

    This is what i got back, lol .
    Thank you for the email about your order. I am very sorry that the items you ordered are out of stock. I must point out that all items are sold subject to availability at time of despatch and not when the order is placed. I can understand your frustration this issue has caused. I will pass on your comments to our web team although I cannot guarantee a change in they way we do our online business. I apologise for any inconvenience and upset that you have experienced on this occasion.

    oh no waiting for the email ordered 2x guitars couldnt get amp so ordered amp from the hut just my luck i end up with 1 amp and no guitars:(

    Least they had the decency to reply..........too many retailers don't even go that far.

    Is annoying though........have you tried ringing? I did that once and they magically sourced me an item that was missing.

    Original Poster

    kareandy

    oh no waiting for the email ordered 2x guitars couldnt get amp so ordered … oh no waiting for the email ordered 2x guitars couldnt get amp so ordered amp from the hut just my luck i end up with 1 amp and no guitars:(


    I ordered mine at 9.52 yesterday, it's the one with the shark mouth on that i won't be getting I had the email telling me no stock before miday today, so hopefully your ok
    Syzable

    Least they had the decency to reply..........too many retailers don't … Least they had the decency to reply..........too many retailers don't even go that far.Is annoying though........have you tried ringing? I did that once and they magically sourced me an item that was missing.


    I might try that tomorrow , thanks

    Banned

    Ring them a ring on 01925 672398

    Original Poster

    DLM

    Ring them a ring on 01925 672398



    thank you

    I can't believe M&S can't get a computer program that can count stock! … I can't believe M&S can't get a computer program that can count stock! I've had one of my 2 paper jamz guitar cancelled, i would of ordered a different one had i known the stock levels now i'm going to have arguements. How can they have a week long offer that didn't even last till 10 am !


    In the seventies they had one of the most advanced stock contriol systems in Britain even using kimball tags on their products
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