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    yodel courier

    Anybody had the pleasure of having parcels delivered by them?

    My graphics card from pc world was ordered over 2 weeks ago and I'm still fighting to get hold of it..Told them yesterday not to bother delivering again as nobody is home and I will collect it today. Call today, and guess what? It's out for delivery..So I cant go and collect it.

    OH had something distpatched for next day delivery on Thursday (To arrive Friday) as she went on holiday Monday, its Wednesday and still not here..terrible terrible service.

    44 Comments

    They have switched over and there are bound to be teething problems, but this seems the norm with DHL anyway

    no problems i have had good service.

    Yodel = HDNL & DHL

    Just look at the forum to see the amount of threads about home delivery network and you'll have your answer X)

    Original Poster

    Ridiculous service..I could have walked to Sheffield from my house many many times..


    Passed to courier for delivery. (LEEDS SERVICE CENTRE) 2nd Aug 2011 14:53
    Delivery tried,awaiting instruction (LEEDS SERVICE CENTRE) 2nd Aug 2011 06:46
    Parcel returned to delivery depot (LEEDS SERVICE CENTRE) 1st Aug 2011 13:25
    Out for delivery (LEEDS HOME DELIVERY) 1st Aug 2011 04:20
    Passed to delivery courier (LEEDS SERVICE CENTRE) 30th Jul 2011 05:46
    Parcel returned to delivery depot (LEEDS SERVICE CENTRE) 29th Jul 2011 14:53
    Parcel returned to delivery depot (LEEDS SERVICE CENTRE) 29th Jul 2011 14:03
    Out for delivery (LEEDS HOME DELIVERY) 29th Jul 2011 09:47
    Out for delivery (LEEDS HOME DELIVERY) 29th Jul 2011 08:35
    Passed to delivery courier (LEEDS SERVICE CENTRE) 29th Jul 2011 08:13
    Arrived At Depot (LEEDS SERVICE CENTRE) 29th Jul 2011 08:12
    Passed to delivery courier (LEEDS SERVICE CENTRE) 29th Jul 2011 06:31
    Arrived At Depot (LEEDS SERVICE CENTRE) 29th Jul 2011 06:06
    Departed Depot (WEDNESBURY HUB) 28th Jul 2011 23:51
    Arrived At Depot (WEDNESBURY HUB) 28th Jul 2011 23:48
    Departed Depot (SHEFFIELD SERVICE CENTRE) 28th Jul 2011 15:26
    Parcel in transit, possible delay (SHEFFIELD SERVICE CENTRE) 28th Jul 2011 06:50
    Arrived At Depot (SHEFFIELD SERVICE CENTRE) 28th Jul 2011 06:39
    Departed Depot (WEDNESBURY HUB) 28th Jul 2011 00:25
    Arrived At Depot (WEDNESBURY HUB) 28th Jul 2011 00:23
    Departed Depot (SHEFFIELD SERVICE CENTRE) 27th Jul 2011 15:33
    Parcel in transit, possible delay (SHEFFIELD SERVICE CENTRE) 27th Jul 2011 06:08
    Departed Depot (WEDNESBURY HUB) 27th Jul 2011 00:27
    Arrived At Depot (WEDNESBURY HUB) 27th Jul 2011 00:26
    Departed Depot (SHEFFIELD SERVICE CENTRE) 26th Jul 2011 15:28
    Parcel in transit, possible delay (SHEFFIELD SERVICE CENTRE) 26th Jul 2011 06:18
    Arrived At Depot (SHEFFIELD SERVICE CENTRE) 26th Jul 2011 06:17
    Departed Depot (WEDNESBURY HUB) 26th Jul 2011 01:12
    Arrived At Depot (WEDNESBURY HUB) 26th Jul 2011 01:10
    Departed Depot (SHEFFIELD SERVICE CENTRE) 25th Jul 2011 16:07
    Parcel in transit, possible delay (SHEFFIELD SERVICE CENTRE) 23rd Jul 2011 00:37
    Arrived At Depot (SHEFFIELD SERVICE CENTRE) 23rd Jul 2011 00:37
    Departed Depot (WEDNESBURY HUB) 22nd Jul 2011 22:19
    Arrived At Depot (WEDNESBURY HUB) 22nd Jul 2011 22:17
    Departed Depot (SHEFFIELD SERVICE CENTRE) 22nd Jul 2011 15:29
    Parcel in transit, possible delay (SHEFFIELD SERVICE CENTRE) 22nd Jul 2011 06:17
    Departed Depot (WEDNESBURY HUB) 21st Jul 2011 23:51
    Arrived At Depot (WEDNESBURY HUB) 21st Jul 2011 23:50
    Departed Depot (SHEFFIELD SERVICE CENTRE) 21st Jul 2011 15:16
    Parcel in transit, possible delay (SHEFFIELD SERVICE CENTRE) 21st Jul 2011 03:11
    Arrived At Depot (SHEFFIELD SERVICE CENTRE) 21st Jul 2011 03:09
    Parcel data received awaiting coll. (LINCOLN SERVICE CENTRE) 20th Jul 2011 00:00

    mattpreston11

    Ridiculous service..I could have walked to Sheffield from my house many … Ridiculous service..I could have walked to Sheffield from my house many many times..Passed to courier for delivery. (LEEDS SERVICE CENTRE) 2nd Aug 2011 14:53Delivery tried,awaiting instruction (LEEDS SERVICE CENTRE) 2nd Aug 2011 06:46Parcel returned to delivery depot (LEEDS SERVICE CENTRE) 1st Aug 2011 13:25Out for delivery (LEEDS HOME DELIVERY) 1st Aug 2011 04:20Passed to delivery courier (LEEDS SERVICE CENTRE) 30th Jul 2011 05:46Parcel returned to delivery depot (LEEDS SERVICE CENTRE) 29th Jul 2011 14:53Parcel returned to delivery depot (LEEDS SERVICE CENTRE) 29th Jul 2011 14:03Out for delivery (LEEDS HOME DELIVERY) 29th Jul 2011 09:47Out for delivery (LEEDS HOME DELIVERY) 29th Jul 2011 08:35Passed to delivery courier (LEEDS SERVICE CENTRE) 29th Jul 2011 08:13Arrived At Depot (LEEDS SERVICE CENTRE) 29th Jul 2011 08:12Passed to delivery courier (LEEDS SERVICE CENTRE) 29th Jul 2011 06:31Arrived At Depot (LEEDS SERVICE CENTRE) 29th Jul 2011 06:06Departed Depot (WEDNESBURY HUB) 28th Jul 2011 23:51Arrived At Depot (WEDNESBURY HUB) 28th Jul 2011 23:48Departed Depot (SHEFFIELD SERVICE CENTRE) 28th Jul 2011 15:26Parcel in transit, possible delay (SHEFFIELD SERVICE CENTRE) 28th Jul 2011 06:50Arrived At Depot (SHEFFIELD SERVICE CENTRE) 28th Jul 2011 06:39Departed Depot (WEDNESBURY HUB) 28th Jul 2011 00:25Arrived At Depot (WEDNESBURY HUB) 28th Jul 2011 00:23Departed Depot (SHEFFIELD SERVICE CENTRE) 27th Jul 2011 15:33Parcel in transit, possible delay (SHEFFIELD SERVICE CENTRE) 27th Jul 2011 06:08Departed Depot (WEDNESBURY HUB) 27th Jul 2011 00:27Arrived At Depot (WEDNESBURY HUB) 27th Jul 2011 00:26Departed Depot (SHEFFIELD SERVICE CENTRE) 26th Jul 2011 15:28Parcel in transit, possible delay (SHEFFIELD SERVICE CENTRE) 26th Jul 2011 06:18Arrived At Depot (SHEFFIELD SERVICE CENTRE) 26th Jul 2011 06:17Departed Depot (WEDNESBURY HUB) 26th Jul 2011 01:12Arrived At Depot (WEDNESBURY HUB) 26th Jul 2011 01:10Departed Depot (SHEFFIELD SERVICE CENTRE) 25th Jul 2011 16:07Parcel in transit, possible delay (SHEFFIELD SERVICE CENTRE) 23rd Jul 2011 00:37Arrived At Depot (SHEFFIELD SERVICE CENTRE) 23rd Jul 2011 00:37Departed Depot (WEDNESBURY HUB) 22nd Jul 2011 22:19Arrived At Depot (WEDNESBURY HUB) 22nd Jul 2011 22:17Departed Depot (SHEFFIELD SERVICE CENTRE) 22nd Jul 2011 15:29Parcel in transit, possible delay (SHEFFIELD SERVICE CENTRE) 22nd Jul 2011 06:17Departed Depot (WEDNESBURY HUB) 21st Jul 2011 23:51Arrived At Depot (WEDNESBURY HUB) 21st Jul 2011 23:50Departed Depot (SHEFFIELD SERVICE CENTRE) 21st Jul 2011 15:16Parcel in transit, possible delay (SHEFFIELD SERVICE CENTRE) 21st Jul 2011 03:11Arrived At Depot (SHEFFIELD SERVICE CENTRE) 21st Jul 2011 03:09Parcel data received awaiting coll. (LINCOLN SERVICE CENTRE) 20th Jul 2011 00:00



    Thats nutz

    Had a parcel that should have been delivered last Weds (2 day service). When I looked at the tracking info, the parcel had been picked up and then sat in their depot for 5 days.........the seller resorted to going to the depot picking it up and sending it by Parcelforce.

    If you don't want something delivered - these are the people to go with.
    Edited by: "gari189" 3rd Aug 2011

    Yodel = HDNL = ****!

    Not much more to say really!

    wow, pass the parcel between sheffield and wednesbury! you win the longest tracking info award!

    Im banking on the address on the parcel is insufficient.

    I would call the depot, and ask for the drivers number, if you sweet talk he/she, go and meet them when you can. (if you still want it)

    splatsplatsplat

    wow, pass the parcel between sheffield and wednesbury! you win the … wow, pass the parcel between sheffield and wednesbury! you win the longest tracking info award!Im banking on the address on the parcel is insufficient.I would call the depot, and ask for the drivers number, if you sweet talk he/she, go and meet them when you can. (if you still want it)



    Could be but theres usually a note on the tracking saying "inadequate address"

    these mistakes can happen with any courier tbh...i think the best i have used is citilink

    plumberman01

    these mistakes can happen with any courier tbh...i think the best i have … these mistakes can happen with any courier tbh...i think the best i have used is citilink



    my citylink driver was very good, but now hes quit and someone new is doing the rounds

    Never had a problem with them. If I'm not in, they just leave it near the door for me which I prefer tbh.

    It depends on the driver. I used to have a great HDNL driver but since HDNL and DHL teamed up to create YODEL, I've had a change of driver. Useless would be an understatement. The other day he claimed he left my parcel in my back garden, now unless he happens to be a fox, there is no way he could have got in there. Suffice to say, it wasn't there anyway and Amazon had to use another courier to replace to undelivered product.

    Thank goodness it is not just me. But in my case i have the drivers mobile and landline number. The mobile number he left on card which said please ring to rearrange delivery has been switched off for over a week and his landline number which i got from the depot i just get answering machine and he is not returning my calls on that either. I formally complained to both Yodel and and the shop I purchased my goods from. My complaint to the shop is more to make them aware of the crap courier service they are using which has resulted in me canceling my order as it did not arrive on time for my friends birthday.

    I have also contacted BBC Watchdog as I thought they might find it interesting subject, has anyone else done that?

    I work in a company sending out a trailer full of parcels via yodel and we get at least one pallet of returns daily.

    I have had a laptop from pc world stuck in the Hatfield depot for 7 days and they finally admitted they have 'lost' it!!

    I will not recommend them to anyone .very very poor service .waited for ten days for my parcel to arrive after series of lies,and when the parcel arrived the content has been damaged..

    I Bought iPhone 4S from "The Carphone warehouse" , Said "All iPhone's Delivered next working day" on the site.

    Still waiting , Should not advertise next working day , if you can't do it.

    Guess what?

    Yodel are the courier oO .


    tatus Date Time Signatory Branch Comments
    Scanned as part of secure process 16/11/11 BRISTOL SERVICE CENTRE
    Parcel returned to delivery depot 16/11/11 BRISTOL SERVICE CENTRE
    Unable to locate 16/11/11 BRISTOL SERVICE CENTRE
    Arrived At Depot 16/11/11 08:04 BRISTOL SERVICE CENTRE
    Out for delivery 16/11/11 07:41 BRISTOL SERVICE CENTRE
    Scanned as part of secure process 16/11/11 BRISTOL SERVICE CENTRE
    Scanned as part of secure process 16/11/11 BRISTOL SERVICE CENTRE
    In Transit 16/11/11 06:38 BRISTOL SERVICE CENTRE
    Arrived At Depot 16/11/11 06:31 BRISTOL SERVICE CENTRE
    Load Transfer Receipt 15/11/11 SANDWELL SERVICE CENTRE
    Parcel data received awaiting coll. 15/11/11 LICHFIELD SERVICE CENTRE

    Description Date Time
    In transit but possible delay (SANDWELL SERVICE CENTRE) 12th Dec 2011 13:31
    No One To Receive Card Left (SANDWELL SERVICE CENTRE) 9th Dec 2011 21:00
    Passed to courier for delivery. (SANDWELL SERVICE CENTRE) 9th Dec 2011 19:15
    Out for delivery (SANDWELL SERVICE CENTRE) 9th Dec 2011 11:34
    In transit but possible delay (SANDWELL SERVICE CENTRE) 8th Dec 2011 14:13
    Passed to courier for delivery. (SANDWELL SERVICE CENTRE) 7th Dec 2011 19:26
    Possible delay, incomplete address (SANDWELL SERVICE CENTRE) 7th Dec 2011 08:22
    Unable to locate (SANDWELL SERVICE CENTRE) 6th Dec 2011 17:24
    Passed to courier for delivery. (SANDWELL SERVICE CENTRE) 6th Dec 2011 17:24
    Out for delivery (SANDWELL SERVICE CENTRE) 6th Dec 2011 14:23
    No One To Receive Card Left (SANDWELL SERVICE CENTRE) 5th Dec 2011 19:25
    Passed to courier for delivery. (SANDWELL SERVICE CENTRE) 5th Dec 2011 17:56
    Out for delivery (SANDWELL SERVICE CENTRE) 5th Dec 2011 12:23
    Arrived At Depot (SANDWELL SERVICE CENTRE) 3rd Dec 2011 03:58
    Parcel data received awaiting coll. (MILTON KEYNES SERVICE CENTRE) 2nd Dec 2011

    3 times now i have told them to leave it by my door (whice is a secure area!) They have absolutely no reason to take it back to the depo, on top of the fact i have stayed in my house w
    aiting for it....NO CARD HAS BEEN LEFT!! jokers! Its a set of removal boxes which i need to move house in two weeks time now. I am so mad!!
    Edited by moderator: "Dec 13, 2011 09:57" 13th Dec 2011

    Been close to two weeks now and still haven't recieved an item i have ordered which is being sent by these clowns. Trying to ring their customer service is a nightmare and they haven't given me a callback on three different occasions now

    Jiming

    Been close to two weeks now and still haven't recieved an item i have … Been close to two weeks now and still haven't recieved an item i have ordered which is being sent by these clowns. Trying to ring their customer service is a nightmare and they haven't given me a callback on three different occasions now



    call the sender and get them to sort it (_;)

    I have done twice. Strangely it was delivered today though

    Awful courier in my experience. They also talk a complete load of sh*t on their website.
    A highlight for me: "With most delivery services stubbornly refusing to change their ways, we saw an opportunity to do things differently - to focus on meeting your needs rather than clinging to services that are out-of-step in the here and now."

    well if all this is anything to go by then i guess i got reason to worry as yodel is curretly delivering my 32" tv that i have recently ordered from currys but i never had choice to who was delivering my item i persumed that currys alone would have there own delivery service but i will see what happens if it don't turn up then currys is have an earful if it don't arrive by friday

    Complained loads, don't use companies that use them anymore. Had 7 blank delivery cards, when a different parcel card came filled in we went that evening to get it to find the parcel had been sent back, lost packages a plenty.

    Cant moan at all for my resent yodel delivery. Sent on friday and received it on monday.


    Out for delivery 06/02/12 09:46 VAUXHALL SERVICE CENTRE
    Arrived At Depot 06/02/12 04:13 VAUXHALL SERVICE CENTRE
    Departed Depot 05/02/12 17:49 WEDNESBURY HUB
    Arrived At Depot 05/02/12 17:45 WEDNESBURY HUB
    Parcel Picked Up 03/02/12 00:01 CAPEL HENDRE SERVICE CENTRE
    Parcel data received awaiting coll. 03/02/12 CAPEL HENDRE SERVICE CENTRE

    Yodel, are a complete, waste of space. On their website, "tried to deliver-card left" lying ****, did'nt move all day and no-one even tried to deliver. They must be a cheap option for these companies who use them. WASTE OF SPACE

    The worst company ever. AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID

    My parcel has been waiting for collection apparently, for 10 days!! :(:(:(

    If HDNL is yodel then they're brilliant, whenever I order from amazon at 10 to 7 in the evening the item more or less always arrives by 10am the next morning, and I'm not exactly close to the service centre either.

    Banned

    Im back

    YES

    YES

    YES

    I've had nothing but trouble with yodel, absolutely terrible service. Once an order from toolstation took 2 and a half weeks to arrive. If I know a company uses yodel I go elsewhere even if I have to pay slightly more.

    I lost my money and my order, the seller used **** Yodel and the tracking showing it has delivered. But I have not received it yet.

    In transit but possible delay (SOUTHAMPTON SERVICE CENTRE (YODEL)) 8th Jun 2012 10:14
    In transit but possible delay (SOUTHAMPTON SERVICE CENTRE (YODEL)) 7th Jun 2012 12:06
    In Transit (SOUTHAMPTON SERVICE CENTRE (YODEL)) 7th Jun 2012 05:41
    Departed Depot (HATFIELD TERMINAL) 6th Jun 2012 23:06
    Arrived At Depot (HATFIELD TERMINAL) 6th Jun 2012 23:04
    Departed Depot (DARTFORD SERVICE CENTRE) 6th Jun 2012 18:34
    Parcel data received awaiting coll. (DARTFORD SERVICE CENTRE) 6th Jun 2012 00:00

    Used them as courier to pick up something on Thursday and still not arrived yet. They said 48 hour delivery, sounds like they're taking the p*ss, wont use them again.

    Description Date Time
    Consignee Cannot Be Reached (LEEDS HOME DELIVERY) 15th Jun 2012 16:36
    In Transit (LEEDS SERVICE CENTRE) 15th Jun 2012 13:10
    Parcel returned to delivery depot (LEEDS SERVICE CENTRE) 15th Jun 2012 13:07
    Out for delivery (LEEDS HOME DELIVERY) 15th Jun 2012 07:16
    Passed to delivery courier (LEEDS SERVICE CENTRE) 15th Jun 2012 06:34
    Arrived At Depot (LEEDS SERVICE CENTRE) 15th Jun 2012 05:28
    Load Transfer Receipt (O2 - CUSTOMER LOCATION - NORMANTON) 14th Jun 2012 20:18
    Parcel data received awaiting coll. (LEEDS SERVICE CENTRE) 14th Jun 2012 00:00

    yodel are a joke with bad customer service as i waited 14 minutes listening to the most awful degrading music to hear before they answered my call and to be told my parcel is on 42 to 72 hours before its gets delivered and there tracking system is rubbish

    a bad courier company
    amazon the carphone warehouse and pc world do business with yodel
    to deliver there parcels
    and im waiting for my from amazon to be delivered to me
    as its says wednesbury hub

    Arrived at depot 29/08/12 23.36 (wednesbury hub)
    Departed depot 29/08/12 23.38 (wednesbury hub)
    Arrived at depot 30/08/12 04.46 (vauxhall service centre)
    Possible delay, incomplete address 30/08/12 11.17 (vauxhall service centre)
    Possible delay, incomplete address 31/08/12 09.32 (vauxhall service centre)
    Passed to courier for delivery 31/08/12 11.36 (vauxhall service centre)
    CONSIGNEE ON HOLIDAY 01/08/12 09.28 (vauxhall service centre)

    I am fuming!!!! i am on holiday and i don't even know!!!! No one came to deliver, contact them several times with the address which they already had.

    Their customer team is rubbish!!!!
    They should not be in business!!!!!!!!


    Edited by moderator: "/" 1st Sep 2012

    yodel....pft!!! my advise is to never use them ever again.. i paid £11.50 next day deliveryand guess what.... 72 hours later NOTHING! cant speak to a customer service adviser.. ive sent 3 emails.. and its an automated service thats replys the same thing each sent email... what a complete joke!!! 2 days work ive took out to wait in for delivery.. what made me laugh on there website is they've got 5000 vans on the road!!! i could go on if its not here tomorow im gona go mad.. and when it does come im gona **** in a bag n give it the driver to give to manager at main office!

    YODEL THE WORST DELIVERY COMPANY IN ENGLAND,
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