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    Zavi Order help.

    Never used them before but had a 15% code so ordered some Xbox Live points. I recieved this email and does this mean im going to get another saying they wont be shipping? Or is this the norm for Zavi?

    Thanks for placing your order with us at zavvi, order number 143244454

    We're sorry that your order for the product(s) below has not yet been sent.

    Xbox Live 2100 Pts card

    We're sorry this has happened. We're continuously looking for ways to improve the service we offer to you and we really hope you'll give us a chance to do better next time.

    We're still following this up with our suppliers and we'll keep you updated on the status of your order.

    You can check the status of your order by clicking on order tracking in your account pages.

    Thanks for your patience, if you have any further questions please contact our customer services colleagues and they'll be happy to help.

    Many Thanks,

    zavvi Team

    12 Comments

    Just none in stock, could take months like a product I bought off them, just cancel it,

    Original Poster

    paulwilly

    Just none in stock, could take months like a product I bought off them, … Just none in stock, could take months like a product I bought off them, just cancel it,



    Ill give them a week. What a waste off the voucher! Thanks for the help.

    Have got the same e-mail.
    Yet they have already took their money.

    Original Poster

    amfan

    Have got the same e-mail.Yet they have already took their money.



    I havnt checked my bank but will be kicking up a stink if they have taken the money. Im sure I got an email stating they would take the money when the item has been shipped. This is part of the first email i got soon after placing the order.

    To make sure you get your items as soon as possible, we post and charge separately for each item. Please note that payment is not taken until point of dispatch.

    Edited by: "leecroot" 14th Jan 2011

    Not surprised they took your money first as same thing happened to me on annotate from the hut (part of same group) as placed an order then took money the next day but never got the goods and after multiple calls I got a refund 3 weeks later and still no response from them to say why they didn't follow their own t&c's.

    Bit of a sham group

    Fingers crossed you get your item soon as have had orders from zavvi that have dragged out when they have been out of stock

    same happened with me , im waiting and its been 5 weeks and nothing in stock but they took the money right away

    Hey, although my order on zavvi says awaiting despatch still and i got that e-mail they turned up this morning, and they sent the halo reach package ones

    i had this for ross kemp box set was shipped the next day

    I had same email as op yesterday but my points turned up this morning Halo Reach pack too.

    Original Poster

    Chaos_Theory

    I had same email as op yesterday but my points turned up this morning … I had same email as op yesterday but my points turned up this morning Halo Reach pack too.



    Same here. I cancelled the order and when I checked my post they were say here waiting. Ill check later to see if they have taken the money!

    They took the money. The order still shows as being processed, and I had an email saying I wasnt able to cancel the order as is was being processed. What an arsed about face way off doing things!
    Edited by: "leecroot" 15th Jan 2011

    Idiots i had another email yesterday saying they are sorry for the delay and are still seeking stock from the supplier .

    Original Poster

    Chaos_Theory

    Idiots i had another email yesterday saying they are sorry for the delay … Idiots i had another email yesterday saying they are sorry for the delay and are still seeking stock from the supplier .

    same here and order says processing.
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