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    Zavvi and a keyring!

    Recieved my two LBP keyrings before xmas and one of them was a angry face one!
    Now when i ordered them ( almost a month before) nowhere did it state that the actual product shown ( the happy face one) may vary, and I may recieve a angry face one. I contacted zavvi about this and they said ' hello, do you wish to return for a replacement or a refund'
    To be honest this seems like an automated reply, and I don't see why i should make the effort and pay the postage to return it when it's their mistake!
    Should i demand they send me out a happy face one?
    Any opinions?
    I know its not much money, but it's just really annoyed me that they didn't state this whereas websites such as play.com etc did!
    Thanks
    Jack
    Should i say I'm going to get trading standards involved etc?

    17 Comments

    Tell them you're going to cry a river.

    i think the angry face one is kinda funny :P

    i want an angry face one

    Tell them that you want the product that was on the site that you ordered in the first place

    Original Poster

    Do you think i can get away with not sending the angry one back?
    As I really cba with trekking up to the PO

    spikeyjacko;7402409

    Do you think i can get away with not sending the angry one back?As I … Do you think i can get away with not sending the angry one back?As I really cba with trekking up to the PO



    if you do i'll take the angry one off you:thumbsup:

    Oh I want an angry face one :cry:

    I ordered the 3" one for 95p yesterday and i went to checkout and it said currently out of stock and will be dispatched as soon as its in stock. Btw was yours hard (the sackboy, i know what your thinking :-D) or a soft.

    Original Poster

    JaYy_dOg;7402522

    I ordered the 3" one for 95p yesterday and i went to checkout and it said … I ordered the 3" one for 95p yesterday and i went to checkout and it said currently out of stock and will be dispatched as soon as its in stock. Btw was yours hard or a benie (the sackboy, i know what your thinking :-D).



    Hard unfortunately

    spikeyjacko;7402542

    Hard unfortunately



    Thanks. Do they move e.g arms, legs?

    the angry face ones are limited edition according to play.com...........

    Oooh, I want an angry one.

    Original Poster

    What do you guys think to this:
    Hi, i really don't mean to sound rude but I don't see why I should have to make the effort and pay for petrol to get to the post office and then the postage to return the item, when it was a mistake on your behalf. I ordered the keyring expecting two 'happy face' ones to arrive in the post, yet i recieved two different ones. Nowhere on your website did it state that I might recieve a angry face one, yet other websites clearly stated that this was the case when ordering from them, and so I brought my custom here, yet you didn't state I would possibly recieve one. i think the only clear resolution to the problem is for you to send out a 'happy face' keyring otherwise i will be contacting trading standards due to you false advertising the product.
    Yours Sincerely
    Jack

    Just keep the bloody thing.

    spikeyjacko;7404799

    What do you guys think to this:Hi, i really don't mean to sound rude but … What do you guys think to this:Hi, i really don't mean to sound rude but I don't see why I should have to make the effort and pay for petrol to get to the post office and then the postage to return the item, when it was a mistake on your behalf. I ordered the keyring expecting two 'happy face' ones to arrive in the post, yet i recieved two different ones. Nowhere on your website did it state that I might recieve a angry face one, yet other websites clearly stated that this was the case when ordering from them, and so I brought my custom here, yet you didn't state I would possibly recieve one. i think the only clear resolution to the problem is for you to send out a 'happy face' keyring otherwise i will be contacting trading standards due to you false advertising the product.Yours SincerelyJack



    Angry face rules dude.
    Whats wrong with a happy face one?
    @iNSOMANiAC: You cry when someone mentions the something thats illegal, even though you have had wanted threads requesting such things but when you see one thread talking about xbox 360 mods you go all will smith on it
    youtube.com/wat…04E

    Original Poster

    Nothing, but i wanted two happy face ones

    I can't really comment on your case, but in the past when I've had a valid complaint to make with Zavvi customer services they have always been very fair. In fact, the last time I asked for a replacement for a damaged item I was given a FREEPOST address to send the damaged item back.
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