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    Zavvi Customer Service E-mail

    Hi guys and girls, ordered district 9 from zavvi before christmas and was despatched on the 26th december. Still havent received it and zavvi have finally got back to me. they said they will:

    "put a trace on your order and investigate further why it hasnt arrived yet, but in the meantime would you like me to refund or replace the item?"

    Does this mean that if I accept a refund or replacement they will 'trace' the other one and get it to be returned to them, or will they just let me have it (whenever it turns up) aswell as a refund or another copy?

    Thanks guys

    Jim

    7 Comments

    Ive had that response twice from them-ask for a replacement-The "original" items never turned up in either of my cases but if they arrive I would keep em.

    I don't think your other item will turn up now, and I think that if it does you are meant to tell them or return it to them if you get a replacement. Think they do thier investigation with the Royal Mail or whoever they use

    Banned

    dont bother they fine you £100 be honest to them that you will wait or you have had it

    how long did you have to wait for a response queried my order which i returned for a refund on the 15th about a week ago and still no response. They suck tbh i hope the next comp hukd runs they giveaway amazon vouchers

    Banned

    they cannot prove if you have recieved it but you aint gonna anyway just ask for replacement they know they havent sent it out

    Original Poster

    cbryanp;7507165

    how long did you have to wait for a response queried my order which i … how long did you have to wait for a response queried my order which i returned for a refund on the 15th about a week ago and still no response. They suck tbh i hope the next comp hukd runs they giveaway amazon vouchers



    took about 5 days for them to respond. apparently theyve got a big back log of emails

    I'd ask them to send another one. If the other one does arrive tell them to come and collect it from you (doubt it they will!) as you can't get to a post office!
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