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    Zavvi Ebay Outlet Returns after 28days!! Joke

    Bought some xbox headphones just before xmas and the mic has failed on them. Mailed zavvi to return as I fully expected a 1 years guarantee. Not so thereare fobbing me off with there 28 days returns policy, as that is passed they won't accept a return!!!.

    All new items per the sales of goods act have a minimum one years guarantee , thats my thinking where they shoud repair/replace or refund.

    Anyone else come across this from Zavvi Ebay Outlet and not about to return faulty goods after there 28 days policy?

    Are they puling my leg?

    8 Comments

    read this thread fella.

    Lots of outlet items don't have full warranty.
    Have a look at the auction page and double check what it says if you can. Or if they have the same item for sale still see what it says there.

    listing page will be gone by now as it over 90 days. This is why I print / pdf each page just for reassurance. If the item was sold as new it will have a years warranty so Zavvi will have to offer you at minimum a repair.
    Edited by: "simplyjimbo" 23rd Apr 2011

    sales of goods acts state if item is faulty within 6 months of purchase you have a right to a refund HTH if your purchase is within 6 months, write a letter to them heres to start you off

    Your nameFirst line of addressSecond line of addressThird line of … Your nameFirst line of addressSecond line of addressThird line of addressFourth line of addressContact telephone numberOwner/Manager’s nameFirst line of company addressSecond line of company addressThird line of company addressFourth line of company addressToday’s dateDear Sir/Madam,RE: Faulty goods and the Sale of Goods Act 1979 (as amended)On [date of purchase] I bought a [description of purchase] from you for [insert price] which has stopped working.The problem is [enter description of fault].The Sale of Goods Act 1979 (as amended) states that when a consumer buys goods from a trader they must be: as described; of a satisfactory quality; and fit for any purpose made known at the time of sale to the seller.This legislation also states that the seller, not the manufacturer, is legally obliged to sort out a problem if the goods do not meet these requirements. The Sale of Goods Act 1979 (as amended) says: if goods break within the first six months after purchase then there is a presumption the goods were faulty when sold.My goods are not [delete as appropriate - as described/fit for purpose/of satisfactory quality] and I wish to claim a [delete as appropriate - repair/replacement/refund] of my goods under the Sale of Goods Act 1979 as amended.Please respond to my complaint within 7 days from receipt of this letter. Yours faithfully,[your name]




    btw im surprised you got even a response from zavvi/ebay outlet, ive been trying for a month last november so just gave up, can you pm me who you contacted please because they dont respond on ebay, or the email stated there. thanks
    Edited by: "MR1123" 23rd Apr 2011

    if you had the problem after 6 months of purchase use this

    Your nameFirst line of addressSecond line of addressThird line of … Your nameFirst line of addressSecond line of addressThird line of addressFourth line of addressContact telephone numberOwner/Manager’s nameFirst line of company addressSecond line of company addressThird line of company addressFourth line of company addressToday’s dateDear Sir/Madam,RE: Faulty goods and the Sale of Goods Act 1979 (as amended)On [date of purchase] I bought a [description of purchase] from you for [insert price] which has stopped working.The problem is [enter description of fault].The Sale of Goods Act 1979 (as amended) states that when a consumer buys goods from a trader they must be: as described; of a satisfactory quality; and fit for any purpose made known at the time of sale to the seller.This legislation also states that the seller, not the manufacturer, is legally obliged to sort out a problem if the goods do not meet these requirements. The law also says I have six years from the date of purchase to claim damages for faulty goods.My goods are not [delete as appropriate - as described/fit for purpose/of satisfactory quality] and I wish to claim a [delete as appropriate - repair/replacement/refund] of my goods under the Sale of Goods Act 1979 as amended.Please respond to my complaint within 7 days from receipt of this letter. Yours faithfully,[your name]

    Original Poster

    whatsThePoint

    Did it say 1 year warranty when you bought itItems bought at auction as a … Did it say 1 year warranty when you bought itItems bought at auction as a rule come with no warranty unless stated at the time



    The item was bought as a new item and therefore should have a years warranty.
    Edited by: "sdl811" 23rd Apr 2011

    Original Poster

    Ijust used the contact seller at zavvi_outlet. They responed a few times today but with there standard response 'cannot refund as outwith there 28days policy".

    The headphones were only 8.99 but thats not the point, they have a duty to fulfill and there not doing it. I paid by CC so that'll be my next course of action.

    MR1123

    sales of goods acts state if item is faulty within 6 months of purchase … sales of goods acts state if item is faulty within 6 months of purchase you have a right to a refund HTH if your purchase is within 6 months, write a letter to them heres to start you offbtw im surprised you got even a response from zavvi/ebay outlet, ive been trying for a month last november so just gave up, can you pm me who you contacted please because they dont respond on ebay, or the email stated there. thanks


    Under the sale of goods act, all purchases of new items should be fit for purpose. There is an indication of time eg a TV should be 3 years (even if the warranty says one year, it should be reasonable expected for a new TV to last 3 years. What the average time for earphones is is anyones guess but should be a year at least.
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