Zavvi Oulet - Wrong Delivery Address - Advice Required

6
Found 13th Jan 2011
Whoops a daisy,

I just placed an order for a dvd boxset from the Zavvi-Oulet store on Ebay, though only noticed after submitting the order that the delivery address is wrong.
We recently moved, and i thought we had changed all our address, but forgot the Ebay one. (Tha paypal one is correct, but they seem to dispatch on the ebay address).
Anyhows, i phoned them up immediatley and was told that as it hadn't been dispatched they can cancel it, and i can then reorder.
No problem there.

However, 10 mins later i get an email stating the cancellation has failed due to item being prepared for dispatch!

Now, i do have a Royal Mail redirection on the old address, so do you think it will be redirected by them? Or if not, can anyone advice what's the best route to take?

Many Thanks

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6 Comments

SuperEd

i made that mistake when i moved and had redirection aswell and it arrived at my new addy

Isn't that the point of the redirection service? Assuming it is sent royal mail that is!

Original Poster

Fingers crossed that will happen to me as well then.
If not, i guess i can put a dispute in with paypal - though not sure as it was my error, even though i informed them straight away and they hadn't dispatched the goods.
No point phoning them again, as seems they say one thing to get you off the phone, then send you an email telling you something completely different.

my neighbour moved in sept and has done a redirection service....but STILL so much gets delivered in her name to the address.....she left her new address with me so the new neighbours pass it to me and i fwd it to her. its ridiculous as i have used redirection service when i moved and now realise that not ALL my mail got forwarded!

grr...just ranting!

Original Poster

cdm22

Isn't that the point of the redirection service? Assuming it is sent … Isn't that the point of the redirection service? Assuming it is sent royal mail that is!



Just checked their website and it does state they use royal mail, so all should be good.
It will certainly put the redirection service to the test - I sometimes wonder if all our mail does get redirected though.

Original Poster

magicbeans

my neighbour moved in sept and has done a redirection service....but … my neighbour moved in sept and has done a redirection service....but STILL so much gets delivered in her name to the address.....she left her new address with me so the new neighbours pass it to me and i fwd it to her. its ridiculous as i have used redirection service when i moved and now realise that not ALL my mail got forwarded!grr...just ranting!



Well that's put my mind at ease, thanks
As i commented above, i've always wondered if it all gets redirected - we certainly still get a lot of junk mail redirected here. Had one yesterday from an estate agent asking if we wanted to sell our house lol
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