6 Comments

me too. when app was updated last week it wasn't refreshing so I had to uninstall and reinstall again.

Supermod

Hi Can you let me know if you've tried to remove and install the app again? If so and this isn't working we'll take some more information from you.

I also noted your request in the other thread incase you had not seen my reply yet.

Original Poster

magicjay1986

Hi Can you let me know if you've tried to remove and install the app … Hi Can you let me know if you've tried to remove and install the app again? If so and this isn't working we'll take some more information from you. I also noted your request in the other thread incase you had not seen my reply yet.



​Hi. Thanks once again for taking on board my comments. It is a fresh install as I have a new phone but is happening on both phones. seeing as I can sometimes get it to work I'm wondering if the active area around the dots is just too small for it to be easily selected. Maybe the clickable area for selecting the comments options just needs to be slightly larger to accommodate us with larger hands. Potentially nudge the reply over slightly, keep the dots the same size but increase the active area. I would imagine if app testing is carried out on a PC it would be simple to click on using a mouse but this doesn't transfer over to touch screen.
Or it could just be an app bug.
Thanks again

Supermod

SuperMariosDad

​Hi. Thanks once again for taking on board my comments. It is a fresh i … ​Hi. Thanks once again for taking on board my comments. It is a fresh install as I have a new phone but is happening on both phones. seeing as I can sometimes get it to work I'm wondering if the active area around the dots is just too small for it to be easily selected. Maybe the clickable area for selecting the comments options just needs to be slightly larger to accommodate us with larger hands. Potentially nudge the reply over slightly, keep the dots the same size but increase the active area. I would imagine if app testing is carried out on a PC it would be simple to click on using a mouse but this doesn't transfer over to touch screen. Or it could just be an app bug. Thanks again



No worries. Can you though just try to see if its because of the area you're clicking rather than a bug? I've tried replicating the issue you're experiencing across a couple different device and they work as i'd expect.

Original Poster

magicjay1986




It worked the first time I looked this thread and clicked next to your post and it came up with the share option but then tried again on my post and other post and your post again and couldn't get it to come up. It seems to only work randomly here and there with no consistency. I did manage to get it to pop up a few times more but out of many attempts touching slightly different areas near the dots. I think it probably just needs the area to be enlarged to work consistently.
I never have any issues with the reply button just so you know.
I noticed the areas highlight when pressed and can see that the dots do have a very small area for activation.
[edit_reasons]
[i]Edited By: SuperMariosDad on Feb 15, 2017 20:39: Managed to reply to myself amongst all the button pressing!

Original Poster

magicjay1986

No worries. Can you though just try to see if its because of the area … No worries. Can you though just try to see if its because of the area you're clicking rather than a bug? I've tried replicating the issue you're experiencing across a couple different device and they work as i'd expect.



​It worked the first time I looked this thread and clicked next to your post and it came up with the share option but then tried again on my post and other post and your post again and couldn't get it to come up. It seems to only work randomly here and there with no consistency. I did manage to get it to pop up a few times more but out of many attempts touching slightly different areas near the dots. I think it probably just needs the area to be enlarged to work consistently.
I never have any issues with the reply button just so you know.
I noticed the areas highlight when pressed and can see that the dots do have a very small area for activation.
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