28 Comments

Supermod

Hi oUkTuRkEyIII - I have also sent you a private message but as you are using the app to post you probably have not seen it yet.

You are asking here about a specific moderator and a specific issue. You need to use the Contact Us facility because you are asking for an Admin response. That is the correct route to follow in order for you to get a response.

magicjay1986

Hi oUkTuRkEyIII - I have also sent you a private message but as you are … Hi oUkTuRkEyIII - I have also sent you a private message but as you are using the app to post you probably have not seen it yet. You are asking here about a specific moderator and a specific issue. You need to use the Contact Us facility because you are asking for an Admin response. That is the correct route to follow in order for you to get a response.



Just a query MJ... Why is it that you allow (by "you" I mean this site) criticism of any other retailer or organisation yet are reluctant to accept criticism or to openly discuss grievances regarding HUKD? Threads are either locked or members threatened in order to encourage them to privately contact the mods instead of openly discussing procedure.

For a community driven website there seems to be little community input.

Supermod

RossD89

Just a query MJ... Why is it that you allow (by "you" I mean this site) … Just a query MJ... Why is it that you allow (by "you" I mean this site) criticism of any other retailer or organisation yet are reluctant to accept criticism or to openly discuss grievances regarding HUKD? Threads are either locked or members threatened in order to encourage them to privately contact the mods instead of openly discussing procedure.For a community driven website there seems to be little community input.



There is a difference between discussion of HUKD procedure and querying the actions of a moderator. With that being said, both of which should be raised for review using the Contact Us facility. If you think HUKD needs to consider a "change", that decision can only be made by Admin.

"Why is it that you allow (by "you" I mean this site) criticism of any other retailer or organisation yet are reluctant to accept criticism or to openly discuss grievances regarding HUKD?" The exact same as above - there is a difference between complaints against HUKD rules and complaints against moderators.




Editor

RossD89

Just a query MJ... Why is it that you allow (by "you" I mean this site) … Just a query MJ... Why is it that you allow (by "you" I mean this site) criticism of any other retailer or organisation yet are reluctant to accept criticism or to openly discuss grievances regarding HUKD? Threads are either locked or members threatened in order to encourage them to privately contact the mods instead of openly discussing procedure.For a community driven website there seems to be little community input.



I tell you how ridiculous it has become, even if a mod witnesses an issue in a post, we are then advised by said mod to use the contact us link to report it to Admin! Its a joke, we have spam buttons, report buttons and expire buttons? Who actually is the mods on this website?

Supermod

BuzzDuraband

I tell you how ridiculous it has become, even if a mod witnesses an issue … I tell you how ridiculous it has become, even if a mod witnesses an issue in a post, we are then advised by said mod to use the contact us link to report it to Admin! Its a joke, we have spam buttons, report buttons and expire buttons? Who actually is the mods on this website?



You are only directed to Contact Us if you disagree with a decision which has been made by a moderator.

Original Poster

magicjay1986

There is a difference between discussion of HUKD procedure and querying … There is a difference between discussion of HUKD procedure and querying the actions of a moderator. With that being said, both of which should be raised for review using the Contact Us facility. If you think HUKD needs to consider a "change", that decision can only be made by Admin. "Why is it that you allow (by "you" I mean this site) criticism of any other retailer or organisation yet are reluctant to accept criticism or to openly discuss grievances regarding HUKD?" The exact same as above - there is a difference between complaints against HUKD rules and complaints against moderators.



Please don't take any question with offence but all we seem to get is use CONTACT US button?,you guys are mods and one of u is here all the time correct? On any given day I can do more than you or any other poster or helper. So why not get rid of the mods if you can be replaced with a contact us link?

Editor

magicjay1986

You are only directed to Contact Us if you disagree with a decision which … You are only directed to Contact Us if you disagree with a decision which has been made by a moderator.



Really? Because I disagreed with an issue with the helper in the thread brought to light in this post, what was the resolution?

Supermod

oUkTuRkEyIII

Please don't take any question with offence but all we seem to get is use … Please don't take any question with offence but all we seem to get is use CONTACT US button?,you guys are mods and one of u is here all the time correct? On any given day I can do more than you or any other poster or helper. So why not get rid of the mods if you can be replaced with a contact us link?



Reports etc will always be dealt with a member of the moderation team. Referring to Contact Us is no different to an organisation having a complaints procedure as a way of escalation.

Supermod

BuzzDuraband

Really? Because I disagreed with an issue with the helper in the thread … Really? Because I disagreed with an issue with the helper in the thread brought to light in this post, what was the resolution?



Im not entirely sure what you mean but if you reported your issue and nothing "changed" then it has had moderator review already. Was that your question?

Original Poster

magicjay1986

Reports etc will always be dealt with a member of the moderation team. … Reports etc will always be dealt with a member of the moderation team. Referring to Contact Us is no different to an organisation having a complaints procedure as a way of escalation.



So the report I sent the mod who responded was right in the way he did respond?

Editor

magicjay1986

Im not entirely sure what you mean but if you reported your issue and … Im not entirely sure what you mean but if you reported your issue and nothing "changed" then it has had moderator review already. Was that your question?



Jay, after a while you get to know how this site works, I know that that report landed with Syzable which is why it was automatically dismissed, are you now going to tell me that comment by the helper was not thread spoiling? The OP of that post has posted over a thousand deals and is more than aware of when reposts are 'allowed'.

magicjay1986

There is a difference between discussion of HUKD procedure and querying … There is a difference between discussion of HUKD procedure and querying the actions of a moderator. With that being said, both of which should be raised for review using the Contact Us facility. If you think HUKD needs to consider a "change", that decision can only be made by Admin. "Why is it that you allow (by "you" I mean this site) criticism of any other retailer or organisation yet are reluctant to accept criticism or to openly discuss grievances regarding HUKD?" The exact same as above - there is a difference between complaints against HUKD rules and complaints against moderators.



As a community based website which promotes itself as such should HUKD be much more transparent than it currently is? Most complaints are met with the generic "if you have an issue use the 'contact us' link".

Any issues in feedback are rarely answered unless ambiguous statements are given which further confuse members.

It seems that the core message of this site as a community driven website is overridden by the belief that it should be over moderated as though we are children who need to be taught better.

Supermod

Transformers - your comment was not adding to the discussion so it was removed. Please only post in here if you wish to add anything.

Supermod

RossD89

As a community based website which promotes itself as such should HUKD be … As a community based website which promotes itself as such should HUKD be much more transparent than it currently is? Most complaints are met with the generic "if you have an issue use the 'contact us' link".Any issues in feedback are rarely answered unless ambiguous statements are given which further confuse members.It seems that the core message of this site as a community driven website is overridden by the belief that it should be over moderated as though we are children who need to be taught better.



In an ideal (if not perfect) world we would have moderators on HUKD that you'd rarely ever see unless you needed them. Just going about making sure things were ticking over as they should.

You said it yourself above "most complaints...." - that is what they are usually. These need to be dealt with by the Admin team.

Supermod

oUkTuRkEyIII

So the report I sent the mod who responded was right in the way he did … So the report I sent the mod who responded was right in the way he did respond?



It isn't something I am going to review because it has already been considered. You know what my next sentence is going to be so I won't rile any further by typing it out. But seriously, if you want it reviewed, you know what to do.

Original Poster

magicjay1986

In an ideal (if not perfect) world we would have moderators on HUKD that … In an ideal (if not perfect) world we would have moderators on HUKD that you'd rarely ever see unless you needed them. Just going about making sure things were ticking over as they should. You said it yourself above "most complaints...." - that is what they are usually. These need to be dealt with by the Admin team.



'Ok' what about a perfect world the regular posters actually been involved with what the latest rules are?

Supermod

BuzzDuraband

Really? Because I disagreed with an issue with the helper in the thread … Really? Because I disagreed with an issue with the helper in the thread brought to light in this post, what was the resolution?



I've not seen your report but I have seen the thread in question. If you reported it and nothing "changed", then you'll need to follow the correct route. I've not forgotten about our exchange of messages btw which is something I will get back to asap - i've just been away.

magicjay1986

Transformers - your comment was not adding to the discussion so it was … Transformers - your comment was not adding to the discussion so it was removed. Please only post in here if you wish to add anything.


Fair enough, but this is relevant...

In regards to that thread (I've read all the comments in there), I don't think Jas10 has done anything wrong at all, nor has Syzable for that matter.

Editor

magicjay1986

I've not seen your report but I have seen the thread in question. If you … I've not seen your report but I have seen the thread in question. If you reported it and nothing "changed", then you'll need to follow the correct route. I've not forgotten about our exchange of messages btw which is something I will get back to asap - i've just been away.



Well please take a look at my report, if not just to understand it all, I'm sorry Jay but this is why I have turned my back on posting deals on HUKD, a comment I made on an Amazon price match thread was quickly removed by your mods to protect the deal, there is no consistency from the mods to users, please do get back to me regarding the messages, even though we don't always get the responses we require I thank you for your swift replys in this thread. Maybe you should hold a Mods workshop (_;)
Edited by: "BuzzDuraband" 11th Jul 2014

Supermod

Transformers - i've removed that as its not really something which needs to be discussed here especially when specific people are involved. If you've got anything further you want to discuss on that particular subject, you are free to drop me a PM.

I'd rather a thread was left open for discussion than it descend into a free-for-all and inevitably end up being locked because it has strayed off topic. We are now talking procedure here.

magicjay1986

In an ideal (if not perfect) world we would have moderators on HUKD that … In an ideal (if not perfect) world we would have moderators on HUKD that you'd rarely ever see unless you needed them. Just going about making sure things were ticking over as they should. You said it yourself above "most complaints...." - that is what they are usually. These need to be dealt with by the Admin team.



I disagree. Most complaints are generic and could be easily solved with, and/or answered by direct contact either on a forum or by IM rather than having mods direct people to the 'contact us' link. Most people just want an explanation to why something has happened and instead of giving that information you demand people use the 'contact us' link and even when complaints are made little feedback is given.

For a community driven site it seems quite obsurd that the community is treat with such disdain.
Edited by: "RossD89" 11th Jul 2014

RossD89

I disagree. Most complaints are generic and could be easily solved with … I disagree. Most complaints are generic and could be easily solved with and/or answered by direct contact either on a forum or by IM rather than having mods direct people to the 'contact us' link. Most people just want an explanation to why something has happened and instead of giving that information you demand people use the 'contact us' link and even when complaints are made little feedback is given.For a community driven site it seems quite obsurd that the community is treat with such disdain.


fully agree but if you actually use contact us the reply you get is even more 'generic'
just a copy paste of something irrelevant to the issue raised

Editor

brilly

fully agree but if you actually use contact us the reply you get is even … fully agree but if you actually use contact us the reply you get is even more 'generic' just a copy paste of something irrelevant to the issue raised



You missed the 4 days later part That's quite an important bit.

BuzzDuraband

You missed the 4 days later part That's quite an important bit.


ah yes the delay how could i forget, one of mine was sent to wrong address apparently
why on earth they cant contact us via pm if a user isn't banned i have no idea

RossD89

...Any issues in feedback are rarely answered unless ambiguous statements … ...Any issues in feedback are rarely answered unless ambiguous statements are given which further confuse members...



If you directly criticise one of the (unpaid) staff, Moderators, or Admin directly, from my experience, you'll get a response.

Just look at the input to this thread this evening, for example

BuzzDuraband

You missed the 4 days later part That's quite an important bit.



Ha! [ hotukdeals.com/fee…991 ]

Editor

fanpages

Ha! [ … Ha! [ http://www.hotukdeals.com/feedback/where-did-thread-go-request-thread-1644712?p=21995991 ]



The pattern that seems to be emerging with these issues is that you will find that the criticism is sourced from regular users, the ones who input many hours daily to this website, unfortunately our reward for said input is all correspondence to be made through contact us as nobody wishes to face any issues face on.

Supermod

We have now strayed too far from the original discussion. Thread will be closed but existing and on topic comments will remain.

Sorry, commenting is no longer available on this feedback.