27 Comments

Supermod

Just tested using my account and also a ForumTestAccount (used as this is a general account with no site permissions) and both submitted as normal.

What happened when you tried to submit them?

just change this thread to the question

Original Poster

magicjay1986

Just tested using my account and also a ForumTestAccount (used as this is … Just tested using my account and also a ForumTestAccount (used as this is a general account with no site permissions) and both submitted as normal. What happened when you tried to submit them?


It looked like they were submitted like normal. But when I went to the ask section, questions not there. Can't be my settings as I haven't changed anything.

I seem to have this exact same problem. Tried to ask a question 3 times now. Each time I click on the button to post the question, the web page just resets back to an empty load of boxes to start submitting again.

I seem to be able to post in other sections though? Strange, eh?

Well, I just tried with a different OS and browser and still the same. Cannot post a question to "Ask" but can to anything else. What's going on?

Linux - Seamonkey browser = Fail.
Win 8 - IE11 = Fail.

This worked OK

For Mod review:

Right. Here's what seems to happen. After arriving on the "Ask the HUKD Community a question..." page, you type in your text and click "ASK QUESTION" button. Screen resets back to a blank page to start entering info again. Upon typing details a second time (without exiting page to anywhere else and back) you click "ASK QUESTION" button a second time and it sends the data correctly.

Do you think this is a browser issue? As mentioned in a feedback thread, I have tried with a Linux-based browser, IE11 via Windows OS and Chrome through my tablet and it did the same problem EVERY time.

Any thoughts?

Phsycronix

For Mod review:Right. Here's what seems to happen. After arriving on the … For Mod review:Right. Here's what seems to happen. After arriving on the "Ask the HUKD Community a question..." page, you type in your text and click "ASK QUESTION" button. Screen resets back to a blank page to start entering info again. Upon typing details a second time (without exiting page to anywhere else and back) you click "ASK QUESTION" button a second time and it sends the data correctly.Do you think this is a browser issue? As mentioned in a feedback thread, I have tried with a Linux-based browser, IE11 via Windows OS and Chrome through my tablet and it did the same problem EVERY time.Any thoughts?


It's common, I think it something to do with the inquiry into has your question been asked before. Maybe something to do with cookies.

kester76

It's common, I think it something to do with the inquiry into has your … It's common, I think it something to do with the inquiry into has your question been asked before. Maybe something to do with cookies.



Thanks for that, kester76. Something must've changed on the site as I've never had this issue before. Seems odd that it would do it on three differing browser platforms with separate 'cookie' configurations though? This "cookie" thing really annoys me.

A site's webpages should not really be designed with the sole purpose of dropping stuff on your computer to only work a certain way or under certain conditions. It should be a universally acceptable set of instructions. Yet, the sheer amount of sites you visit with bits missing on the page, buttons not working, text all jumbled up (because you might have an ad-blocker installed, God forbid!) just makes for a lousy browsing experience. And this is all because web-developers want to make your browsing experience better/personalised etc?

Ever since HUKD changed their layout last time, I've put up with clashing buttons, the logout section disappears off-screen so you have to guess where it is, the notification buttons seem 'offset' and the layout on the deals section is horrendous. You cannot actually click on a deal to read comments as the images clash with the details section. I have to circumvent it by carefully (within about 1-2 pixels) click on the posters profile and then navigate through their deals to the right one. A real pain. In essence - love the site - hate the faff!

I asked this question a few days ago. It's so annoying, I reported it, has have quite a few others who responded. It's exactly the same as you describe, but by the 13th attempt, you've forgotten what the hell you were trying to ask anyway. I hope it gets sorted soon. Now, I just copy the message after I've written it and keep trying until it works.

same here I get issues posting on others people questions aswell so this is test attempt #1

ok that went through but I keep getting the failed most times and then this has been flagged after about every 5 to 10 posts anyone else the same #1

muddassarsardar

ok that went through but I keep getting the failed most times and then … ok that went through but I keep getting the failed most times and then this has been flagged after about every 5 to 10 posts anyone else the same #1


No, thankfully, I seem to be able to post on other people's posts ok, it's just when posting my own it becomes a problem. There seems to be more and more problems creeping up on here.

I have the same problem. It's been going on for about three weeks now. I typed a long question the other day, forgot to copy the text, hit 'post' and it vanished. It's absolutely infuriating but you're not the only one with this problem!

same happens to me :O

Same here, so have taken habit of copying the text, though worked 1st time this morning, OK when replying though

I have been having the same problem for several days, fill in the ask section...submit and it disappears, I'm using win 10 and tried both ie and edge, whats going onn ?

Can not post an " ask " I fill it all in press submit and it disappears.

supermod

Moved this to Feedback and we'll raise it for further review / updates from the relevant team. If members can add further info this will help the development team - is it specific to certain devices / browing methods, are error messages displayed, can members upload supporting screenshots showing issue etc.

hotukdeals.com/fee…598

sigma

Moved this to Feedback and we'll raise it for further review / updates … Moved this to Feedback and we'll raise it for further review / updates from the relevant team. If members can add further info this will help the development team - is it specific to certain devices / browing methods, are error messages displayed, can members upload supporting screenshots showing issue etc.https://www.hotukdeals.com/feedback/how-to-post-and-host-images-for-thread-327598



Hi Sigma. Thanks for your attention. It would seem the problem is quite simple. As people have mentioned already, it is something to do with the submission of a question via the "Ask" form. After filling it in, you press the "Ask a question" button at the bottom and the data is sent. However, instead of the question being posted, the screen reverts back to a set of blank boxes again as if you never filled them in. I have discovered that it did this using a Linux-based OS browser, Win 8 (IE11) and Chrome browser on a tablet. No error messages are shown at all - well, not for me anyway. It just behaves as if you never tried to ask a question and have only just opened the page.

The only other thing I have worked out is that if you retype the same question in the new 'refreshed' boxes and try submitting the data, it will accept and post. You mustn't leave the refreshed page at any point BEFORE you resubmit the question though - otherwise I think it's treated as the first time again and it won't submit.

HTH,

Phsy.

Supermod

@airfix - just directed you to this thread. Does it seem it is the same issue as others were experiencing?

Phsycronix - are you still getting this issue?

Original Poster

magicjay1986

@airfix - just directed you to this thread. Does it seem it is the same … @airfix - just directed you to this thread. Does it seem it is the same issue as others were experiencing?Phsycronix - are you still getting this issue?



asked a question on 'ask' in the morning and again, it didn't populate. I wrote everything out, pressed submit, went to check and nope, not there.

Supermod

EN1GMA

asked a question on 'ask' in the morning and again, it didn't populate. I … asked a question on 'ask' in the morning and again, it didn't populate. I wrote everything out, pressed submit, went to check and nope, not there.



Thanks for letting me know. It was reported but can you just let me know the following you're using today?

Device and version
Browser and version
Any add-ons or extensions running

Thanks.

magicjay1986

@airfix - just directed you to this thread. Does it seem it is the same … @airfix - just directed you to this thread. Does it seem it is the same issue as others were experiencing?Phsycronix - are you still getting this issue?



Yep, I typed in all the correct fields, pressed the ask button and screen just refreshed with blank boxes etc.

Opera
All in one pc (aka laptop innards)

Edited by: "airfix" 17th Feb

Supermod

airfix

Yep, I typed in all the correct fields, pressed the ask button and screen … Yep, I typed in all the correct fields, pressed the ask button and screen just refreshed with blank boxes etc.



Ok, thanks. Can you also provide this information?

Device and version
Browser and version
Any add-ons or extensions running

Appreciate it.

magicjay1986

Ok, thanks. Can you also provide this information? Device and … Ok, thanks. Can you also provide this information? Device and versionBrowser and versionAny add-ons or extensions runningAppreciate it.



Version: 36.0.2130.80 - Opera is up to date
Update stream: Stable
System: Windows Vista 32-bit


No extensions/add ons

Original Poster

magicjay1986

Thanks for letting me know. It was reported but can you just let me know … Thanks for letting me know. It was reported but can you just let me know the following you're using today?Device and versionBrowser and versionAny add-ons or extensions runningThanks.


So was done from a works pc so no idea of the info required
Post a comment
Avatar
@
    Text