As mentioned in the trial thread and recommended by Dan.
one of the worst things here in finding a deal on the site you think you're posting first, even after searching and checking 'discussions' as so so many get moved there (reasons i still dont quite understand) and posting up, and then they get removed anyway haha. but this conversation between user and admin is SO SO welcome and should be more available, outside this retailer programme. i really feel a forum where we can raise issues / concerns / queries in public and have them addressed and stickied for others as appropriate. @Dan