42 Comments

Original Poster

Lars: Hi and welcome to Coolshop.
Lars: How may I help you today?

Adam 2050: Due to the release of Modern Warfare 2, our system has been under enormous pressure all day. This means that
orders that have been placed today, may not be shipped make it out today. We apologize for the inconvenience and expect to
be fully up to speed again by tomorrow.
Adam 2050: I know you have been spammed with this today. But will this be processed tonight?
Lars: yes?
Adam 2050: As there are many people waiting for a response and do not want to order elsewhere
Lars: you have not entered your order number or even customer number
Adam 2050: you haven't asked for one
Lars: gonna need it in order to look up your order
Adam 2050: *Snip*
Adam 2050: There you go.
Lars: that looks like a payment number
Lars: will see if I can find it on that

Adam 2050: *Snip*
Lars: perfect
Lars: Yes, unfortunately I cannot promise you that this order will ship from here today

Adam 2050: Ok can you confirm it will be processed this evening, I'm not bothered as long as I know it's going to be shipped.
As I don't want to spend more money elsewhere on the game unless I know this isn't going to be dispatched.
Lars: it will be processed yes.
Adam 2050: Ok Will it be at the £26 qouted?
Lars: 26?
Adam 2050: Yes as the order form suggests?
Lars: no, sorry, then the order will not be processed. That price was an error, and the orders for that price is being cancelled
Adam 2050: Sorry you just said it would be now it isn't?
Adam 2050: Where is your company located?
Lars: in SURREY
Adam 2050: Ok I will contact trading standards with the information supplied today.
Lars: ok
Adam 2050: As contracts have been broken. And customer services is lacking and inconsitant.
Lars: ok
Adam 2050: Thanks for your time and inconsitancy. I will be asking for your deals to be removed from a top provider also.
Adam 2050: Have a good evening.
Lars: you too

Original Poster

Quote taken from ]here:

Prob like everyone one else here, this is my first order with coolshop.
How they manage the delivery of MW2 will make or break them i think.
I ordered MW2 on both PS3 and 360 on the 1st Nov. The PS3 was sent on the 4th, and 360 sent 8th. I got my PS3 game today! same as everyone, it got the not sale in UK text, but does seem like a UK version inside. i will test when i get home!
Maybe there is more demand for 360 version, hence the delay in sending? but it was a good test.

i am annoyed they reduced the 360 game so soon by £6!


-----------------------------------------

Another log taken from earlier in the day.

Adam2050;6829677

You are now chatting with 'Jacob'Jacob: Hi and welcome to Coolshop.Jacob: … You are now chatting with 'Jacob'Jacob: Hi and welcome to Coolshop.Jacob: How may I help you today?Adam2050: ORDER NUMBERAdam2050: is the order likely to be dispatched today?Jacob: yes it should be shipped todayAdam2050: Ok I haven't a confirmation email. Could this be arranged please.Adam2050: I've only had a process number.Jacob: we have mailed to Adam2050Jacob: You can always see the status of your orders via your account on this site. We constantly update your account with the latest information we have received from the manufacturer. Jacob: Just click on "Your Account" on the left or click on the link that stands at the top of the "Order Confirmation" you would have received when ordering from us. You can always see the expected delivery time and inventory status on the product description before ordering.Adam2050: Okay could this be resent at all, as I have open my account but no confirmation email only a process order email.Adam2050: Or when is this likely to be dispatched if this not possible/Adam2050: ?Jacob: all has been mailedJacob: please remember to tjeck your spam filterAdam2050: Checked itAdam2050: Nothing there I assure you.Adam2050: CoolShop.co.uk ------------------------------------------------------ Order Number: SNIP Detailed Invoice: coolshopCustomer ID: SNIP Date Ordered: Monday 09 November, 2009 Products ------------------------------------------------------ ------------------------------------------------------ Delivery Address ------------------------------------------------------ Billing Address ------------------------------------------------------ SNIP ------------------------------------------------------ SNIPJacob: we have mailed thousandsAdam2050: Only mail thereJacob: so maby google has problems right nowJacob: but you can see same infoJacob: onlineAdam2050: Ok little strange. Could it not be sent to another email then?Jacob: the system has already mailed this automaticlyJacob: but you do not need the e-mailJacob: since all info is onlineAdam2050: Okay. So this order will be going through and charged the amount priced?Adam2050: As long as I have it somewhere you understand.Jacob: no sorry i do not understand?Jacob: what change of price?Adam2050: Doesn't matter I've confused you.Adam2050: As long as you can confirm this will be dispatched soonAdam2050: That's okayJacob: yes please Jacob: you can always see same info as me on your accountAdam2050: okay thanks

Original Poster

http://img130.imageshack.us/img130/1710/sponge.th.jpg

Lie constructed after I pointed out it was wrong.

someone mentioned they were based in denmark i think.

boycott anyone? :viking:

Mine said (although it is PS3) It will be dispatched 2morrow.. @ £26, they got spammed when it was that price.. prob cant handle the volume physically (dispatching etc). maybe thats why they put the price back up.

Selling "non legal"? Are you making up laws now?

They won't be banned, every retailer makes cock-ups.
They are on Quidco...

Original Poster

thesaint;6831433

Selling "non legal"? Are you making up laws now?They won't be banned, … Selling "non legal"? Are you making up laws now?They won't be banned, every retailer makes cock-ups.They are on Quidco...



Yes there selling UK copies in US boxes. Which cannot be sold to CEX etc. Not sure how this benefits them but i'm guessing the can't be sold in the UK sticker plastered on the box gives it away.

There on quidco must be legit and not liable to break laws :?

Or have I missed something?

Adam2050;6831464

Yes there selling UK copies in US boxes. Which cannot be sold to CEX etc. … Yes there selling UK copies in US boxes. Which cannot be sold to CEX etc. Not sure how this benefits them but i'm guessing the can't be sold in the UK sticker plastered on the box gives it away.



What law(s) does this break?

Adam2050;6831464

There on quidco must be legit and not liable to break laws :?Or have I … There on quidco must be legit and not liable to break laws :?Or have I missed something?



Profit.

Original Poster

thesaint;6831569

What law(s) does this break?



Not sure Saint, but wouldn't sticker a product with do not sale in the UK if you were allowed to surely? Do you not agree with that. Got to be breaking something.:)

Profit isn't an excuse and definetly not what this site is about for its users.

Banned

Just because a product has a sticker on saying 'do not sell in the uk' doesn't mean its breaking any laws.
So what if they can't be sold to CEX, unless I've missed something they aren't selling them to CEX so whats the problem?
I'm a little confused as to what this post is about TBH.

On their website. probably completely irrelevant to the topic thread but thought people might want to know.

"Due to the release of Modern Warfare 2, our system has been under enormous pressure all day. This means that orders that have been placed today, may not be shipped make it out today. We apologize for the inconvenience and expect to be fully up to speed again by tomorrow."

Charlie Scene;6831301

someone mentioned they were based in denmark i think.boycott anyone? … someone mentioned they were based in denmark i think.boycott anyone? :viking:



simple whois and not sure why they are allowed on here :whistling:

Domain name:
coolshop.co.uk

Registrant:
Entertainment Trading APS

Registrant type:
Non-UK Corporation

Registrant's address:
Bejlerholm 6
Norresundby
Norresundby
9400
Denmark

Registrar:
Ascio Technologies Inc t/a Ascio Technologies inc [Tag = ASCIO]
URL: ascio.com

Relevant dates:
Registered on: 30-Aug-2005
Renewal date: 30-Aug-2011
Last updated: 08-Sep-2009

Registration status:
Registered until renewal date.

Name servers:
ns1.ascio.net
ns2.ascio.net
ns3.ascio.net

Disclaimer
WHOIS lookup made at 09:54:19 09-Nov-2009

Adam2050;6831648

Not sure Saint, but wouldn't sticker a product with do not sale in the UK … Not sure Saint, but wouldn't sticker a product with do not sale in the UK if you were allowed to surely? Do you not agree with that. Got to be breaking something.:)Profit isn't an excuse and definetly not what this site is about for its users.



Multipack bags of crisps state "not for individual sale" but that does not mean they can me legally sold on their own - because they can be.

A shop here was prosecuted for selling these bags of crisps that had that written on the side - but he was prosected for selling them at too high a price.
If he had sold them at the price they would have been when sold in multipacks he would have been doing so legally...

There is no law saying they cannot be sold this way just because the producer puts it on the pack.

The law is very strange ;-)

I can see where Adam is coming from about CEX. I know their not selling to CEX, but in the future, if you want to sell the game on, then this stickered box is going to limit who you can sell the game on to, possibly reducing the resale value of the game. Usually if a game has to be sold with the specific country box because of copyright, region coding and certification. So I would be annoyed like Adam if they sent it to me.

choc1969;6832802

simple whois and not sure why they are allowed on here :whistling:Domain … simple whois and not sure why they are allowed on here :whistling:Domain name: coolshop.co.uk Registrant: Entertainment Trading APS Registrant type:Non-UK Corporation Registrant's address: Bejlerholm 6 Norresundby Norresundby 9400DenmarkRegistrar: Ascio Technologies Inc t/a Ascio Technologies inc [Tag = ASCIO] URL: http://www.ascio.com Relevant dates: Registered on: 30-Aug-2005 Renewal date: 30-Aug-2011 Last updated: 08-Sep-2009 Registration status: Registered until renewal date. Name servers: ns1.ascio.net ns2.ascio.net ns3.ascio.netDisclaimerWHOIS lookup made at 09:54:19 09-Nov-2009



My understanding is that non-UK companies are not allowed on HUKD, so I'm not sure why coolshop is still allowed.

Original Poster

DAMNOME;6832884

Multipack bags of crisps state "not for individual sale" but that does … Multipack bags of crisps state "not for individual sale" but that does not mean they can me legally sold on their own - because they can be.A shop here was prosecuted for selling these bags of crisps that had that written on the side - but he was prosected for selling them at too high a price.If he had sold them at the price they would have been when sold in multipacks he would have been doing so legally...There is no law saying they cannot be sold this way just because the producer puts it on the pack.The law is very strange ;-)



So with what your saying they shouldn't be cheaper like they have been for a while then the other traders, but they should declare the fact that are not UK only copies, which they ain't?

hdizzle;6832971

My understanding is that non-UK companies are not allowed on HUKD, so I'm … My understanding is that non-UK companies are not allowed on HUKD, so I'm not sure why coolshop is still allowed.



This place is a law unto itself :roll:

Original Poster

choc1969;6832981

This place is a law unto itself :roll:



I did bring it up with Rayman and he has contacted them, so will wait on his response. But at least this says they are not being 100% truthful when they claim to be UK based.

http://www.coolshop.co.uk/catalog/html/uk/Minisites/1.jpg

So what are you actually moaning about?
Are you seriously moaning about a not for sale in uk sticker on the box?
I dont see the problem you have the game you paid for and it works!

Banned

hdizzle;6832971

My understanding is that non-UK companies are not allowed on HUKD, so I'm … My understanding is that non-UK companies are not allowed on HUKD, so I'm not sure why coolshop is still allowed.



your understanding is wrong, there are plenty of non uk companies allowed on here

Adam2050;6833027

I did bring it up with Rayman and he has contacted them, so will wait on … I did bring it up with Rayman and he has contacted them, so will wait on his response. But at least this says they are not being 100% truthful when they claim to be UK based.



what exactly are you complaining about though?

Where do they claim to be uk based, on the about us page

This was to become the foundation for what is Denmark's largest and now one of Europe’s fasting growing online video game and accessories stores.

Original Poster

colinsunderland;6833896

what exactly are you complaining about though?



Not complaining. Pointing out there sub service and there false advertising.:) They should be posting there not official UK copies, and not claiming there in the UK, also the fact that there advertising themselves having first class customer service is a lie. The way they have dealt with certain members and others on the website over the purchases is a little lacking and not something I feel HUKD should be giving them free advertising when there are far better retailers.

Check my first post regarding logs. They claimed to be in Surrey.

Not going to get into a debate with members, up to Rayman and admin at the end of the day. Just pointing it out.

Adam2050;6833942

Not complaining. Pointing out there sub service and there false … Not complaining. Pointing out there sub service and there false advertising.:) They should be posting there not official UK copies, and not claiming there in the UK, also the fact that there advertising themselves having first class customer service is a lie. The way they have dealt with certain members and others on the website over the purchases is a little lacking and not something I feel HUKD should be giving them free advertising when there are far better retailers.Check my first post regarding logs. They claimed to be in Surrey. Not going to get into a debate with members, up to Rayman and admin at the end of the day. Just pointing it out.



if crappy service and misleading adverts were ground for being banned then 3/4 of the deals on here wouldn't be allowed.

Banned

Adam2050;6833942

Not complaining. Pointing out there sub service and there false … Not complaining. Pointing out there sub service and there false advertising.:) They should be posting there not official UK copies, and not claiming there in the UK, also the fact that there advertising themselves having first class customer service is a lie. The way they have dealt with certain members and others on the website over the purchases is a little lacking and not something I feel HUKD should be giving them free advertising when there are far better retailers.Check my first post regarding logs. They claimed to be in Surrey. Not going to get into a debate with members, up to Rayman and admin at the end of the day. Just pointing it out.



Why post a question in the open forum if you didn't want to debate it?

Dude your just complaining for the hell of it,you seriously need to get out more you must have to much time on your hands.

Banned

errrr...


what contracts been broken?

mods are very quiet on this one, much like the littlewood posts.

well just the fact they are not based in the UK means they shouldnt be on here anyways, furthered by the fact of sending out wrong boxes and giving false company details is definitely a reason i will not be dealing with them, and is a good enough reason to be removed from HUKDs.

Ever considered Adam2050 cant be bothered to argue it, as he has already laid out his reasoning and was probably put here for evidence so the mods can all view it, and if others wish to give their opinion they can, but he just doesn't wish to argue his points again as he has already made them.

Banned

awoodhall2003;6841381

well just the fact they are not based in the UK means they shouldnt be on … well just the fact they are not based in the UK means they shouldnt be on here anyways, furthered by the fact of sending out wrong boxes and giving false company details is definitely a reason i will not be dealing with them, and is a good enough reason to be removed from HUKDs.Ever considered Adam2050 cant be bothered to argue it, as he has already laid out his reasoning and was probably put here for evidence so the mods can all view it, and if others wish to give their opinion they can, but he just doesn't wish to argue his points again as he has already made them.


They have a UK warehouse :?

bod emrys;6842680

Dealextreme, Threadless, Led shoppe (although now banned for self promo), … Dealextreme, Threadless, Led shoppe (although now banned for self promo), Amazon.de - all based outside the UK but have been allowed, quite rightly imo.


and i still think deal extreme shouldnt be allowed, the other two i dont know, and amazon.de well thats silly to me, we have uk but i see what you mean, but there is not many yet there are great provider from outside the UK.
csiman;6842917

They have a UK warehouse :?



fair play i had no idea, i was just going by the given information above, never personally used coolshop i dont think.:thumbsup:

Original Poster

More evidence of foul play here.

PC version, bought but can't activate through steam.

hotukdeals.com/ite…t=5

Yes, they shouldn't be allowed to sell in UK - they've just sold thousands of copies of MW2 when it clearly states "NOT FOR SALE IN UK" on the back.

SOEMONE HELP- i cant install my copy of this game. I cant seem to find on threads where people have or havent been able to install the pc version. Im not sure if it is because it is not for the uk or that im doing something wrong and if it is the copy then are they going to let me return it??

Original Poster

miffy121;6859091

SOEMONE HELP- i cant install my copy of this game. I cant seem to find on … SOEMONE HELP- i cant install my copy of this game. I cant seem to find on threads where people have or havent been able to install the pc version. Im not sure if it is because it is not for the uk or that im doing something wrong and if it is the copy then are they going to let me return it??



Would advise you return it.:)

Adam2050;6859120

Would advise you return it.:)


Hi since i posted the above, i managed to get it to the stream account set up and activation key. All that went ok and it accepted the product key. Is that all i need to do. I dont really want to go as far as installing the game itself as it isnt my game. But as far as it working should that be all????does anyoen know

Original Poster

miffy121;6859439

Hi since i posted the above, i managed to get it to the stream account … Hi since i posted the above, i managed to get it to the stream account set up and activation key. All that went ok and it accepted the product key. Is that all i need to do. I dont really want to go as far as installing the game itself as it isnt my game. But as far as it working should that be all????does anyoen know



if you have registered it to your account, no one else can use that cd key but you on that account.:)

at least its working. Seems to have mixed opinnions on the UK/US imports.

Adam2050;6859482

if you have registered it to your account, no one else can use that cd … if you have registered it to your account, no one else can use that cd key but you on that account.:)at least its working. Seems to have mixed opinnions on the UK/US imports.


so your saying that by registering it i have made it far worse, oh no , not even if he has got all the account details, passwords and username??

I hate the game i dont want to end up keeping it. Surley if i had it and then sold it, the new keeper would have to be able to register etc...

Original Poster

miffy121;6859733

so your saying that by registering it i have made it far worse, oh no , … so your saying that by registering it i have made it far worse, oh no , not even if he has got all the account details, passwords and username??I hate the game i dont want to end up keeping it. Surley if i had it and then sold it, the new keeper would have to be able to register etc...



He can use your account no problems

Got my copy for Coolshop today with the 'Not for sale in UK' markings on the back, put the disc in, steam loaded and asked for the serial, popped it in, it linked with my steam account, installed the rest of it and loaded straight up. Single player and multiplayer work just fine.

is there anyway of altering the stream account after you have used the cd key
Post a comment
Avatar
@
    Text