7 Comments
Good question and my question too. I have never supported grey key sellers and I think Gamivo is just as bad as G2A and shouldn’t be allowed. Especially because of those sneaky charges you’ll get once placing an order, I.e customer protection charge, processing fee, smart subscription fee (regardless of them being optional or not) they are all ticked on if you want to make a purchase. A legit key seller would never charge you anything extra.
Completely agree with this, and I have the same concerns. I don't think Gamivo should be allowed on here. I'm sure many people receive a valid key, but many do not and their practices are very shady.

I used them (against my better judgement) for the first time on Saturday and have had a terrible experience. I bought a PS Plus 365 day key from a seller called Yellowhaze who had a rating of 99%. I tried to redeem the code immediately and it was invalid (I got a message saying that the code had already been redeemed). I have spent way too much time since then messaging their customer service trying to get a refund even though I paid with PayPal and it should only be 1 click to refund me. I have screenshots of everything if you need more details, but here are some excerpts:

From Gamivo after I sent them proof that the code did not work: "The case has been forwarded to the merchant. Once we receive a reply from them and a solution, we will be happy to provide you with the reimbursement options. For now, we kindly ask for your patience."

I read somewhere online (maybe here, maybe Trustpilot) that the same seller had not responded to a similar request in weeks, so I asked Gamivo for a response before I pursue a case with PayPal for a refund. Gamivo then got back to me offering a refund, but only in store credit. I replied saying I didn't want store credit, I wanted a full refund. They replied, trying to get me to accept store credit: "A direct refund is, of course, possible. However, a regular refund usually takes a couple of days because we need to forward such a request to the payment department. The balance refund would be instant upon receiving your confirmation and can be used for any purchase within our store. Please let us know which kind of refund you want to proceed with."

I replied again requesting a full refund and was told that this would be processed in "a couple of days". Three days later I contacted them again asking where my refund was and got this reply: "We are sorry, but the refunds are done by another department. They are being taken care of in chronological order and skipping it would not be fair towards the rest of the customers."

I can only assume they are doing a LOT of refunds. After reading that some people had been waiting nearly 30 days for refunds, today I contacted them saying that if I didn't receive an ETA by the end of the day I would file a dispute with PayPal. An hour later I have my refund, finally.

I asked five times how I could leave a review for the merchant. Each time this request was ignored. Finally I was told that customers can not review merchants and that I could review the product instead. I did so, simply stating that the key I received had already been redeemed. The review has never appeared on the site. I asked why the merchants have ratings if it's not possible to review them. Note that EVERY merchant has a rating of either 99% or 100%, even the merchant I purchased from who I've since discovered has sold invalid keys to multiple people. This is Gamivo's response: "The algorithm rates the merchants., I cannot disclose more information to you. In the future, we might develop a rating system that the customers would be able to use, we are constantly growing and upgrading our Platform." Their "algorithm" seems to just choose a number between 99 and 100 at random.

Their merchant rating system is misleading for customers, their business practices are shady at best. Please ban Gamivo from HUKD.

EDIT: I have also never received a request to review them on Trustpilot, so are they only requesting reviews from people who haven't contacted customer service? Pretty sure that is against Trustpilot's terms & conditions.
Edited by: "rodhull" 7th May
mixmixi07/05/2020 12:20

Good question and my question too. I have never supported grey key sellers …Good question and my question too. I have never supported grey key sellers and I think Gamivo is just as bad as G2A and shouldn’t be allowed. Especially because of those sneaky charges you’ll get once placing an order, I.e customer protection charge, processing fee, smart subscription fee (regardless of them being optional or not) they are all ticked on if you want to make a purchase. A legit key seller would never charge you anything extra.


Some grey key sellers tend to be better in terms of reliability like CD Key as it's one collective seller you're buying off so it's easier to hold them to account, I've personally stopped using any of them a while back but I wouldn't say they shouldn't be allowed on HUKD. It's just that Gamivo has all the telltale signs of going down G2A's path with the anti-consumer practices you mentioned amongst other things. Gamivo reps on Reddit go out of their way to say they don't allow Humble keys on their website which is clearly not true as such games show up on here shortly after a bundle they're in has been released. They also drop some gems with words like "authorised seller", very dishonest as it's just Gamivo approving them to sell on their site rather than having permission/buying keys from publishers At least be upfront about it.

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@rodhull Glad you got your refund in the end, funny how it's processed in a day if you threaten to do a chargeback. You might get the TP invite to review a few days later unless it went through as an incomplete purchase. The rating system on their site can be doctored so easily regardless.

We'll see more of these cases on HUKD and elsewhere, as people get more confident in buying big ticket items off Gamivo. Some clarity on why they are allowed here, would be appreciated though.
Sherbat07/05/2020 13:46

Some grey key sellers tend to be better in terms of reliability like CD …Some grey key sellers tend to be better in terms of reliability like CD Key as it's one collective seller you're buying off so it's easier to hold them to account, I've personally stopped using any of them a while back but I wouldn't say they shouldn't be allowed on HUKD. It's just that Gamivo has all the telltale signs of going down G2A's path with the anti-consumer practices you mentioned amongst other things. Gamivo reps on Reddit go out of their way to say they don't allow Humble keys on their website which is clearly not true as such games show up on here shortly after a bundle they're in has been released. They also drop some gems with words like "authorised seller", very dishonest as it's just Gamivo approving them to sell on their site rather than having permission/buying keys from publishers At least be upfront about it.[Image] @rodhull Glad you got your refund in the end, funny how it's processed in a day if you threaten to do a chargeback. You might get the TP invite to review a few days later unless it went through as an incomplete purchase. The rating system on their site can be doctored so easily regardless.We'll see more of these cases on HUKD and elsewhere, as people get more confident in buying big ticket items off Gamivo. Some clarity on why they are allowed here, would be appreciated though.


Never mind with the link I found it.
mixmixi07/05/2020 12:20

Good question and my question too. I have never supported grey key sellers …Good question and my question too. I have never supported grey key sellers and I think Gamivo is just as bad as G2A and shouldn’t be allowed. Especially because of those sneaky charges you’ll get once placing an order, I.e customer protection charge, processing fee, smart subscription fee (regardless of them being optional or not) they are all ticked on if you want to make a purchase. A legit key seller would never charge you anything extra.


Well said.

Good to see that some people still exist on here who ain't just chasing a quick buck
Deedie07/05/2020 14:41

Well said.Good to see that some people still exist on here who ain't just …Well said.Good to see that some people still exist on here who ain't just chasing a quick buck


The impression I get is that they don't care about ethics and what happens to scammed customers as they've shown time after time. No official reply here yet so I doubt they even care (Feedback section is hardly visible which is why they moved this post here), they even approved digital keys off eBay at one point citing the seller has 100% rating. Only was removed after challenging this, no doubt they will open the floodgates to more illegit sellers soon enough. Revolut is the other company that comes to mind.
Sadly, even 'deals' from G2A and Kinguin themselves seem increasingly to be posted as if they are legitimate recently.
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