11 Comments

Original Poster

Perhaps even more relevant now that HUKD is allowing another overseas merchant's deals ??

Some relevant parts of Focal Price's T & C's....................

Q.: Does Focalprice.com pay the return shipping cost for defective … Q.: Does Focalprice.com pay the return shipping cost for defective products?A : No, Focalprice.com does not pay the return shipping cost for defective products. We are not responsible for product defects, because we do not manufacture the products we carry. However, if you pay to send the item back to Focalprice.com, we will replace the item and ship the replacement to you without charge. Focalprice.com will employ every resource it has to ensure that your item is replaced promptly, without hassle.



Q : What is the Focalprice.com warranty?A : We have money-back and … Q : What is the Focalprice.com warranty?A : We have money-back and exchange guarantee in 30 days.After 30 days, buyer needed to contact us first, we'll try to exchange a new one if available, and you need to pay all of the shipping fees.



Please note, Focalprice.com does not pay the return shipping cost for … Please note, Focalprice.com does not pay the return shipping cost for return item, and we are not responsible if goods were lost when send back without tracking. We will deal with the refund within 1-3 business days when we receive the goods



Q : Dispute A: Any dispute relating in any way to your visit to … Q : Dispute A: Any dispute relating in any way to your visit to focalprice.com or to products or services sold or distributed by focalprice or through focalprice.com amounts more than $5,000 shall be adjudicated in Hongkong court, and you consent to exclusive jurisdiction and venue in such courts.




Don't get me wrong, I'm not at all opposed to Overseas Merchants but I do feel it important for members to be aware of the differences in legal obligations between the home and abroad merchants.

Sloth/Mod

I think there comes a time when people have to take responsibility for themselves. I'd say 99% of people that purchase from deals posted here are adults.

Not having a go at you Tony but we are constantly sliding into a society that seems to permanantly need it's hand holding and someone to always blame. All the deals section is is a pointer to a place to pick up a bargain. Common sense should prevail from that point on and people should make sure they are satisfied that everything is to their liking.

The rate we are heading people will be totally inept at tying their own shoe laces.

Sorry.

Original Poster

Syzable;4959969

I think there comes a time when people have to take responsibility for … I think there comes a time when people have to take responsibility for themselves. I'd say 99% of people that purchase from deals posted here are adults.Not having a go at you Tony but we are constantly sliding into a society that seems to permanantly need it's hand holding and someone to always blame. All the deals section is is a pointer to a place to pick up a bargain. Common sense should prevail from that point on and people should make sure they are satisfied that everything is to their liking. The rate we are heading people will be totally inept at tying their own shoe laces.Sorry.



No need to be sorry for putting your view across Sy as you know I respect that.

I'm completely behind what you write above in normal circumstances but the real point I was trying to make was that this site has always been predominantly UK deals.
My belief is that people come on HUKD expecting to find a deal from the UK because that is what the sites name implies. If the site was named HotWorldwideDeals then there would be no issue.

Now you and I and a lot of others would know to check a sites T & C's before ordering but in the same instance many others would not. Fine, with UK sites we are covered by UK consumer law but that is not the case with overseas merchants.

Perhaps I am trying to be a bit over protective of newcomers to the site and others but we must not forget Internet shopping is still very much in it's infancy and I honestly don't think making people as aware as possible is going over the top.

Anyway thanks for taking an interest Sy, respect your opinion as I've already written.:)

Sloth/Mod

I see your point Tony. Like most things......when you know what to look for you forget that others don't and assume that everyone is the same.

Maybe the solution would be to add 'Overseas Merchant' next to the name of any of those outside the UK much in the same way they can add 'Do Not Post' to blacklisted merchants.

Original Poster

Syzable;4960007

I see your point Tony. Like most things......when you know what to look … I see your point Tony. Like most things......when you know what to look for you forget that others don't and assume that everyone is the same. :)Maybe the solution would be to add 'Overseas Merchant' next to the name of any of those outside the UK much in the same way they can add 'Do Not Post' to blacklisted merchants.



Yep, something like that Sy. Just enough to make people aware. :thumbsup:

I can't comment on adding warnings to deals, etc, but it's worth pointing out that this is the reason why the number of overseas merchants permitted is strictly limited.

Original Poster

Well Ducky, at least you've commented. Thanks.

Original Poster

Comments in threads are OK guv but they don't have the same sort of effect as an official "beware".

I agree Focal Point is pretty easy to define as overseas as all the prices are in Dollars (I couldn't see a button to convert to £)
Actually F/P worry me a little because the only way to pay is via Paypal and therefore buyers I assume are governed by Paypal's terms and condition as well ??
Not my flavour of the month is Paypal.......................

Hotto - I can see your point. I was fooled by Pixmania once but I thnk there is a difference between those who hide the fact they are abroad (eg Pixmania) and those who don't (DX, Focal Price etc). Also some branded goods you buy abroad are covered by their manufacturers warranty in the UK. European consumer protection is different from UK consumer law but in some respects its better eg I believe 2 years is the standard warranty on goods. Not much use I know if its a tv you need to post back but for small high cost electrical items then its something to bear in mind.

However as with everything in life its down to the buyer to research things properly and as Sy mentioned take responsibility for their own actions.

Cheers

Think its a really good idea to place a warning/disclaimer on every overseas merchant - a problem with the sites policy of allowing 'english-facing' sites is that there is an assumption made that similar t&c will exist that are mandatory in the UK, which obviously isn't the case with many (especially those not in the EU). Its easy to assume that everyone knows that Pixmania is French, Deal Extreme is HK Chinese etc, but remember the majority of visitors to this site (ie non-members) are often not aware. Whilst it is up to a user to check out a site and its t+c, it wouldn't hurt to give them a little warning up front...

Banned

jah128;4960749

Think its a really good idea to place a warning/disclaimer on every … Think its a really good idea to place a warning/disclaimer on every overseas merchant - a problem with the sites policy of allowing 'english-facing' sites is that there is an assumption made that similar t&c will exist that are mandatory in the UK, which obviously isn't the case with many (especially those not in the EU). Its easy to assume that everyone knows that Pixmania is French, Deal Extreme is HK Chinese etc, but remember the majority of visitors to this site (ie non-members) are often not aware. Whilst it is up to a user to check out a site and its t+c, it wouldn't hurt to give them a little warning up front...



Agreed... and as you say, "it wouldn't hurt" to do so.

All it needs to say in the first line of a deal posted:

"Please be aware this offer is not from a UK Supplier"

Or something similar. I dont think anyone is suggesting hand holding - just to make people aware so they can investigate further (or ask questions) if they are unaware what it means.
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