264 Comments

Done thanks for the update.

Banned

what about if your code has disappeared?

I can see the gift and the coal but I dont see a code anymore

Thank you.

Original Poster Admin

ODB_69;7539316

what about if your code has disappeared?I can see the gift and the coal … what about if your code has disappeared?I can see the gift and the coal but I dont see a code anymore



I've not heard about that issue before, if you click your gift do you get a pop up?

Banned

This has been a bit of a disaster eh? Bit like ordering from Zavvi in general!

Codes rarely work properly (even one's they supply themselves in promo emails etc), and theres now a form of expiry date in the 1st Feb.

Please don't use Zavvi again HUKD - I'd rather win £1 off amazon than £2.50 off zavvi. They are useless.

vibeone;7540592

This has been a bit of a disaster eh? Bit like ordering from Zavvi in … This has been a bit of a disaster eh? Bit like ordering from Zavvi in general!Codes rarely work properly (even one's they supply themselves in promo emails etc), and theres now a form of expiry date in the 1st Feb.Please don't use Zavvi again HUKD - I'd rather win £1 off amazon than £2.50 off zavvi. They are useless.



Without being ungrateful that is common sense. Zavvi arn't at the moment equiped to do things properly.

Banned

Adam2050;7540644

Without being ungrateful that is common sense. Zavvi arn't at the moment … Without being ungrateful that is common sense. Zavvi arn't at the moment equiped to do things properly.



any reason you say that or just personal experiences? all hut stores are the same...

vibeone;7540737

any reason you say that or just personal experiences? all hut stores are … any reason you say that or just personal experiences? all hut stores are the same...



Based on there poor delivery times and the countless threads and sob stories i've heard, haven't really heard anything from the hut. Suppose thats still in its infancy in comparision to Amazon.

I emailed them at 11am, still had no reply, zavvi really aren't great at anything!!!

richx45;7542245

I emailed them at 11am, still had no reply, zavvi really aren't great at … I emailed them at 11am, still had no reply, zavvi really aren't great at anything!!!



Had a prompt reply.

Hi

Thank you for your query and we are sorry you are having difficulties using your code

We are now currently dealing with your request and hope to resolve this shortly

Please note if your voucher is found to be valid and has not already been redeemed we will credit £2.50 to the zavvi account you have provided to us i.e. this email address

Therefore please ensure you have an account set up for this email address in order for us to update your credit if necessary

Many Thanks

The Zavvi.com team

Just as I wrote that, they emailed (copied and pasted lol) that same message to my inbox, strange, must of seen I was annoyed haha

;-)

"This is an automatically generated Delivery Status Notification.

Delivery to the following recipients failed.

[email protected]"


Tried twice and my emails just keep getting bounced back? :?

OneGuysLife;7543205

"This is an automatically generated Delivery Status Notification.Delivery … "This is an automatically generated Delivery Status Notification.Delivery to the following recipients [email protected]"Tried twice and my emails just keep getting bounced back? :?




this?

thanks juliet. just done it.

Does this mean my code is now automatically invalid and I have to follow the steps detailed above, or is it possible that my code will work as it should? ie does it affect all the codes, or just some?

EDIT
My code is invalid, will follow the steps above. Thanks JB

Banned

OneGuysLife;7543205

"This is an automatically generated Delivery Status Notification.Delivery … "This is an automatically generated Delivery Status Notification.Delivery to the following recipients [email protected]"Tried twice and my emails just keep getting bounced back? :?



Perhaps their inbox is full:oops:

Mine isn't working, just emailed them too. I'm wanting to buy something with an offer on... hopefully they don't run out before they credit my account :-)

Original Poster Admin

vibeone;7540592

This has been a bit of a disaster eh? Bit like ordering from Zavvi in … This has been a bit of a disaster eh? Bit like ordering from Zavvi in general!Codes rarely work properly (even one's they supply themselves in promo emails etc), and theres now a form of expiry date in the 1st Feb.Please don't use Zavvi again HUKD - I'd rather win £1 off amazon than £2.50 off zavvi. They are useless.



Yeah it's far from ideal, but they've had IT issues which couldn't have been foreseen.. anyway, hopefully everyone will get a reply soon and get their vouchers redeemed

Did they fix the issue from the giveaway before this where they took orders and then stock changed to out of stock and refunded money but not the vouchers?

Seems a bit off that the 2 times they've been used tfor giveaways they have had 'issues'. Amazon were a much safer option and more reliable

Wow jsut tried to use my code on the day you posted this, freaky. Anyway what exactly needs to be email to them, I jsut said I got the code on here, sent them the code and said theres a zavvi account associated with the email address used, is that okay?

what do i need to do please, is it just send the invalid voucher codes and the email address i use for my zavvi account to [email protected] ?

ttsese;7544675

what do i need to do please, is it just send the invalid voucher codes … what do i need to do please, is it just send the invalid voucher codes and the email address i use for my zavvi account to [EMAIL="[email protected]"][email protected][/EMAIL] ?


Yep, that should do. I sent my name, email address and voucher and got this reply...

Zavvi hukd

HiThank you for your query and we are sorry you are having difficulties … HiThank you for your query and we are sorry you are having difficulties using your codeWe are now currently dealing with your request and hope to resolve this shortlyPlease note if your voucher is found to be valid and has not already been redeemed we will credit £2.50 to the zavvi account you have provided to us i.e. this email addressTherefore please ensure you have an account set up for this email address in order for us to update your credit if necessary Many ThanksThe Zavvi.com team

Wow this thread is definitely convenient as I just tried to use the code and thought I was going to have to go through a long stage of contacting the mods and Zavvi!

Just tried using my code today and didnt work either.

Thanks for posting the details, just sent them an email.

OneGuysLife;7543205

"This is an automatically generated Delivery Status Notification.Delivery … "This is an automatically generated Delivery Status Notification.Delivery to the following recipients [email protected]"Tried twice and my emails just keep getting bounced back? :?



I would recommend trying to mail them from a different address, still quoting the one registered with them. My initial email was immediately rejected as spam. My second one from a different address has not yet been rejected.

lapetitevoleuse;7547070

I would recommend trying to mail them from a different address, still … I would recommend trying to mail them from a different address, still quoting the one registered with them. My initial email was immediately rejected as spam. My second one from a different address has not yet been rejected.



I tried from a different, private domain email and that got bounced back too. Guess I'll have to try in the morning.

Yeah it's far from ideal, but they've had IT issues which couldn't have … Yeah it's far from ideal, but they've had IT issues which couldn't have been foreseen..



Could they not just reinstate all valid outstanding voucher codes? They must have a list to know that they are valid and have not been used.......

Just sent an email. It didn't bounce back but I didn't get an automated reply either so I'll wait and see!

How do you see your credit on zavvi?

OneGuysLife;7543205

"This is an automatically generated Delivery Status Notification.Delivery … "This is an automatically generated Delivery Status Notification.Delivery to the following recipients [email protected]"Tried twice and my emails just keep getting bounced back? :?



me too.

Original Poster Admin

I'm unsure why your emails are being bounced back.

Please try using a different email account as the majority of members aren't finding a problem with this, if you still have problems then drop me a PM

juliet_bravo;7562295

I'm unsure why your emails are being bounced back.Please try using a … I'm unsure why your emails are being bounced back.Please try using a different email account as the majority of members aren't finding a problem with this, if you still have problems then drop me a PM




I managed to finally get one through on a different email yesterday morning. Is it safe to assume that they will be dealing with the issue? I'm going away on the 24th and won't be back in time for the Feb 1st cutoff. Do we know if the credit will expire on this date, as I'd hate to lose out due to their error.

I had problems sending from a NTLworld account (rejected as spam) but went fine from a different ISP (exactly the same email!) so worth trying different accounts

Banned

WinterSoldier5;7559818

How do you see your credit on zavvi?



I was wondering this too! Any idea juliet_bravo?

My code worked but they cancelled the order stating no payment had been taken, what happens now, do I just lose the code ?

Original Poster Admin

lufc246;7568638

My code worked but they cancelled the order stating no payment had been … My code worked but they cancelled the order stating no payment had been taken, what happens now, do I just lose the code ?



No, you're still entitled to your credit. Email them and ask.

I'm unsure how account credits are being reflected on individual accounts, I'll find out tomorrow for you.

Let me know if there are any other issues.

can't even see where my codes are on here now :? i used one but still have one left to use but the link seems to be gone to the presents?

cheerleader;7571974

can't even see where my codes are on here now :? i used one but still … can't even see where my codes are on here now :? i used one but still have one left to use but the link seems to be gone to the presents?



hotukdeals.com/day…mas

Bah... just tried my voucher and it's not working either - same happened with the last Zavvi voucher I had too :-(

Sent my email... will see if it gets sorted
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