I got something similar: Thank you for your recent price match enquiry. In order to apply a price match on a purchase, the request needs to meet the criteria in our Never Knowingly Undersold policy. We’ve reviewed the request you’ve submitted and on this occasion we can't price match because Co-op Electrical doesn’t match all or parts of our policy. For a price match to be successful, we consider the following: That the product is available through a high street competitor, rather than, for example, and online-only companyThat the product is the same make, model, size and colourThat the product comes with the same conditions of sale, delivery times, and service conditions we offerFind out more about our Never Knowingly Undersold policy here. Please don’t hesitate to submit another price match request should you find a competitor offering a product on a like-for-like basis, and which meets our Never Knowingly Undersold policy conditions. Thank you for considering us for your purchase, and for bringing this to our attention. Customer Services team John Lewis & Partners If you have any questions or want to find out more, visit our support pages here.
This is the email they sent. I don't think there is really a way to dispute it! Shame! I guess if you have any advice? I feel like it's a situation where their no is final.
John Lewis is going bust
They were purchased by Tempo and over the last 2 years or so, have become massive in the corporate, hotel, business, education sectors, with their range of TV & TV/DVD combos, good panels, 5 year warranty (real!) and silly cheap (y) Odd, as they price match with the Co-op, the co-op electrical section have in store departments, so they should, not sure why as JL have the exact same set in stock on line and in store!! :/
John Lewis did not price-match. Asked them...