Exact same experience here. Local takeaway had never taken amex in three last few years, possibly ever, but is on the map each year, even though they say it's places that have accepted in the last 6 months. I wonder if any part of the promotion falls under the ASA and if they could challenge then over the incorrect map.
Because the store uses stripe for its online transaction it will most likely be rejected as it's gone through what amex classifieds as third party payment provider.
I purchased two transactions in an independent store, first one was in store and it tracked. The second transaction was done online of the same store after I got home using a supplementary card but did not track. The two transactions had the same store name but the online purchase was marked ‘online’ and was processed by Stripe. What are the chances of being successful if I were to raise it with Amex after 90 days? I know online purchases are excluded but I thought I had try considering it’s of the same store. Probably won’t be successful but has anyone got a positive outcome with online purchases after raising a dispute with Amex?
All mine tracked except for one, where the merchant name was different from the reciept given by the shop!
All mine have tracked and credited as expected. Shame did not find out about the additional card soon enough but still £65 off the bill for stuff I would have paid full price anyway (mostly). Will be prepared when they run it again next year 8)