Especially from a known brand (highfive)
Richer sounds all the way for customer service. Was going to get from Hughes with code but couldn’t find any stock
my Onkyo 636 gave up the ghost a few weeks back so took it back to RS for repair it was gone 3 weeks and when i got it back the same night the issue was still there they hadn't repaired the issue so i told RS over the phone i wasn't excepting another repair and they were fine about it. They asked me to take it back to store and without issue offered a refund or replacement, keep in mind id had the amp 3 years and they offered me the full £325 back but i decided id get a replacement as i couldn't be without it as OLED TV's sound awful i also need 2 outputs 1 for TV the other for my projector. Id previously had a Denon 2400 and had no end of issues from day one so that was a no go which left this Sony as the only real option, i asked the staff why there was no Onkyo amps and he told me they still sell them but they were midrange upwards no so no £200 amps. He told me they had the Onkyo 686 and that it was £650 and then £65 for a warranty i said i cant afford that as it was double the money i had in the 636 so he knocked it down to £550 which was great as the amp is new and is £650 everywhere i said yes but theres another £55 warranty on top. He then thought about it for a minute and told the staff member to do the warranty for nothing so i walked out of RS with a £650 amp and 6 year warranty for £550 saving £165, you have to love RS. Anyone buying this get it from RS as when things go wrong they always come through, ive spent £1000s with them and dont really go elsewhere although i did order the Denon 2400 a couple of months back from Peter Tyson and from day one there was issues . The amp was turning my TV on in the middle of the night, my projector kept loosing the signal and it sounded horrid For a amp that had great reviews i couldn't understand it I put up with it for about a month and one day id just had enough so i rang PT. They were great and without issue or fuss had the amp collected and refunded me which was really good as i was outside the return time for a refund and they could of made me have a repair. Tell me about it ive spent hours tidying them and cable tying them up and then the next time im back there guaranteed the wire you want will be tangled around another wire even though you had tied them all neatly and no one had touched them since. There is no way to tidy them up mine is probably the worst mess anyone has ever seen, i have 2 Monster 8 way extension leads and they are all populated i also have a 8 way network switch its just a complete nightmare. I wish there was some way to tidy it all so it looks nice, you spend £1000s on the equipment and the back is a bomb site, i cant wait for us to have wireless power but thats a few years away yet.
I Love how they have a picture of a TV, centre speaker and a left/right speaker all in one shot. With no sign of any wires. Mine looks like a Spaghetti mess.