It doesn't ask to Be descaled that often but I use a water filter jug to refill it and mines still in warranty so wouldnt risk putting anything else in it to descale. Free gifts depend on model you've purchased starting from a couple of bags of coffee with cleaning solution upto brushes and glasses but they take ages to arrive. Had to nag for mine. Personally I didn't find the free coffee all that special.
What’s the free gifts how often do you descale
This is an older machine, I have one, it's great......It was never £700+ I paid £349. Never used the milk heater attachment (microwave is much less mess) and the gifts aren't worth £145 but Union beans are amazing. I would buy this machine again for this kind of money......It's a shame the 320 isn't available anymore, @ £329 for the same machine (without the milk atttachement) it's a steal!. Don't waste money on the descale kits. Get some food grade citric acid crystals from ebay and make the solution yourself......
Thanks @devinn another cracking find