I ordered on the 19th July and still not dispatched. Despite numerous messages all I get is either "we are waiting on the courier team" or "we are working hard to dispatch asap" Absolutely terrible service. I moved house in the gap since ordering and despite not being dispatched they also cannot amend the delivery address. (annoyed) (annoyed)
Here's an extract from the reply that I received from the Dyson folks. I have looked into the order details and it appears that may have had a system error which has prevented your order from progressing. A request has since been raised to our courier team to have your order pushed through for delivery. We are currently awaiting an update from our courier team to confirm the delivery date of your order.
Mine hasn't been sent either. Dyson's response was: I have accessed your account and our records reflect that there is a pricing error preventing your order from processing, I have escalated this to the relevant department to be processed. After a lack of any further response, I have opened an 'item not received' dispute, not that I expect it will make much difference. They have paid ebay to hide their low feedback score on all of their listings.
I ordered/paid for one of these on 20.07.21 still nothing- should I be concerned?
Almost a week later and still not dispatched :(