When I spoke to JTF, they said they had a lot of failed deliveries on Saturday. She offered me a refund of the delivery charge without any prompting.
Ordered, Delivery was set for Saturday but never arrived, called them today and received it this afternoon.. really nice and doesn’t look too cheap, can’t grumble at £30 + delivery.. nor to see if I can get delivery refund :/
To update on this, it was "delivered" by Yodel on Saturday - according to the tracking, but wasn't. Nothing delivered and no card, either (but I was in at the time of apparent delivery). But 'magically' this morning, it was on the van again, and was actually delivered this afternoon. Rang JTF, and they immediately refunded the delivery charge, making this even more of a barg!
Do not buy log fire FIRE29 from JTF. IT ARIVED WITH NO SCREWS to attach legs so cannot use. They just told me 4 days on NO SCREWS AT AL so fire cannot be assembled at all. Hopeless. be warned. anyone know sizes of the 12 screws needed for it I can buy online as nowhere near me. P E s t ! a v o I D ....
I ordered 2 on Friday at about 3pm and they turned up within 24 hours. Very impressed with the service.