The online chat is good, they normally have really good customer service. Hopefully they’ll sort it out for you
I only got the free brush and not the actual brush, it was replaced with anti cellulite massage oil, have emailed to ask about it.
They must’ve run out, I got both with mine. That’s frustrating!
I bought two ... ( placed two different orders ) yet only got 1 free brush
Thanks for posting. Bought one of these for my daughters crazy mane years ago, but the bristles have started falling out. Fantastic brushes (no tears!) and the bonus brush is, well, a bonus :D