I agree Arissa. For example, you wouldn't book concert tickets online which can sometimes sell out within a couple of hours for big names and expect that there could be a risk that they've sold more than are available. It just wouldn't happen. I think Amazon are inferring that they would have honoured all of the orders had it not been for their supplier letting them down.,although i would have thought that if their supply of all these items fell through, nobody will be receiving any goods.
They should be using a real time system, if that is the case. Current setup is down to poor programming! They shouldn't accept an order until stock checked for availability, and only then accept the order after assigning your item to your order. Thereby showing new stock level ready for the next transaction. With Amazon's turnover they need to bring their IT systems up to date, or they will soon be seen as an untrustworthy seller. In my case, I have waited a LOOOONG time for these, for own home use, would never of been able to afford them at normal prices.
What happens when 100 people put through an order at exactly the same time and the system has allocated each the same item? What you say works if orders are processed apart from each other, but with things like this where everyone wants to make some money and order at least one, it's very possible that the same one item of stock could be allocated a hundred times or more and that's only picked up when the order is further processed.
Same here :x Canceled 3 of the four casseroles I ordered, saying 'we have been unable to obtain the following items' Whilst they are still showing 2 in stock, of one of the ones I ordered!!! They have actually dispatched the blue 20cm one, however it hasn't arrived yet. Not a happy bunny, to say the least!!!!
I've not even had a reply to my email.