In their defence logged on easily after mine being dead for nearly 4 years, had forgotten password and email but it was easy enough sorted and money paid back within a few days. Thanks OP worked for me!
t"top up online" good luck with that, you could be waiting till monday until you see your tenner topup....great for the weekend before that! But they dont tell you it will be delayed topup UNTIL you've paid. TFL is easily the worst system I have ever used anywhere, and sadly a lot of it is down to Oyster "its not our fault, call Oyster, we dont do our own transport system RUBBISH"
Clearly states it won't let create account unless travelled in the past 8 weeks & provided security question and answer... Catch 22 with creating account or topping up online! (mad)
Got an email from TFL that my refund has now been processed I wonder how many refund requests they had?
Thanks OP. I had no idea at all about this, but now I'm awaiting a refund. (highfive)