72°
EXPIRED

£10 off £35 at ASDA.com-£10

Get code & visit site-77

31 Comments

I have just used this and it showed the -£10 in my cart and total was £48 instead of £58. I have just checked my bank account and they have charged me £58.

Is this allowed? Am I within my rights to complain after using htis code?

Could someone who knows about these things please let me know as quickly as possible as I am gunning to send them an email.

Thanks.

Col.

I've used this one as well, they usually deduct the discount automatically although it doesn't show on your delivery sheet.

Give them a call, they're very helpful, just explain you used it and it hasn't been deducted.

e-Vouchers are usually customer specific, they send them out regularly and sometimes mention to forward them to friends. This one might not be honoured though.

Original Poster

Thanks Ray

But, are they allowed to charge more than what is shown in the checkout?

If they point out fine print to allow this then ASDA lines up with Tesco and Littlewoods in code clawing :wink:

[COLOR=Navy]There's a run down of their e-Voucher T+C's here:[/COLOR] [COLOR=RoyalBlue]]e-Voucher Terms[/COLOR]

Original Poster

My delivery note does not show the eVoucher discount – have I been overcharged?

No. At present, the delivery note does not show the eVoucher discount, but you can confirm that you have been charged correctly by logging into your account on ]asda.com and clicking on 'My orders'. The order value shown is the actual amount charged to your credit/debit card.

Also, I'm sure they'll credit it back if you give them a call, their customer services are very good. If you prefer to e-mail them, you can do that too.

Yeah I will email them explaining that my cart said £48 after £10 discount but £58 has been taken from my bank account.

After all if it was not valid it I should not have been allowed to use it, at least that's how I see it.

Original Poster

Had similar problems with Tesco in the past. Cart showed the discount but the card did not. Was offered refund at the end. Specific codes are not accepted online these days at Tesco.com

No harm in asking Ialways used to ask whenever there was an Iceland code [they don't do online now] before I shopped, to make sure I could use it. Never had a problem with them either.

The good thing is that Asda are playing catch up with Tesco and the more people who use them, the better they should get

No I haven't used a Tesco code for a long time either edi. I expect most grocery stores will change as they increase their share of online shoppers.

I found that the discount wasn't deducted on the wine order I just had delivered but customer services assured me it would be. So I've had a REALLY good bargain as I bought a dozen bottles of Cava at special offer price of 3 for £10 which was £40 plus delivery of £5.95, minus the £10 should have been £35.95.
However the delivery note gives an additional discount of 10% for buying 6 bottles of wine, another £4.45 off. The delivery note bill totals £41.50 and they'll take off a tenner before charging my bank. So 12 bottles of decent cava (especially if you freeze it down icy cold) delivered to my door for £31.50 :thumbsup: How happy am I? :-D

Merry happy after a bottle maybe? lol

Original Poster

envying you mike ;-)

Just to let everyone know, I emailed Asda explaining that I had the £10 deducted in my basket but my bank account was deducted the full amount.
[SIZE=2][/SIZE]
[SIZE=2]They never email me back BUT I have just checked my account and they have credited me with £10. [/SIZE]
[SIZE=2][/SIZE]
[SIZE=2]Nice one Asda. :thumbsup: [/SIZE]

I used the £10 voucher and it was accepted ,the groceries were appalling though, use by dates on the fresh goods were all less than two days!! and one actually ran out on the day of delivery :-o I have emailed customer services but they have not bothered to answer ......

Caroline

I have used Asda online for quite some time now & usually find they are very good.

Any email queries do generally take a few days for a reply though.

Whenever I've had a problem with dates etc I prefer to ring customer services. They ALWAYS arrange an immediate credit for the items you're not happy with & it generally hits my bank account the next day (although they do tell you it can take upto 7-days).

I still get to keep the items & use those I can, but not pay for them so you kinda score in some ways :wink: .

For the last few months I've not had any probs really so I think it may be kind of a learning curve for the branch. I believe from talking to customer services that each complaint counts against the relevant store and the manager has to improve things - certainly seems to have worked for me. :-D

Overall their service is one of the best IMO.

I agree with rocky1man, the customer services by telephone route has always worked for me too.

I know at the time it doesn't help, if you've got to go shopping for goods that aren't as you expect them to be. But they have improved quite a bit over the past year and I think it depends on which area you're in at the moment, until the stores all come into line with each other.

Just to reiterate the last 2 posts.Whenever i have had cause to complain,a call to their customer service is painless and they never fail to credit you for the goods you are unhappy with.They sometimes arrange to pick up the unwanted items or sometimes you get to keep them with no charge.
[SIZE=2][FONT=Verdana, Arial, Helvetica, sans-serif]0845 300 7771 between 8am and 10pm, 7 days a week.[/FONT][/SIZE]

I have to admit we did have 4 loaves of bread on the order and one sell by date was the same day and the other three the next day. Never thought to complain about it though. I will just make sure next time I will not purchase anything that has a short lifespan. :roll:

Although we do our shopping online regularly this is the first incident I can recall unless the other half has just not told me and thrown them out. :x

But I did read in a magazine when online shopping was just beginning to get popular that companies tend to palm off their stock that is running close to it's sell by date on people that make online orders.

When i shop online at Asda they always take a pending amount out of your
bank, eg, if your shopping comes to £54 they take out £64 just to be sure the correct amount is available in your bank, then when they have done your shopping and charged the debit card the correct amount will come out.

Most people probably don't know this but as i'm always checking my bank balance online i wonder where the amount was going, and had to ring my bank and Asda to find out, both times i've shopped with them its taken 7 days to correct the pending amount although the cleared amount of my shopping has been taken.

Although the pending amount never clears it is really annoying if you like to keep track of your bank balance.:x Breads awful aswell, always stale! Rip off deleivery charge aswell !

Other than that i love the way they substitute the products , eg, if you ordererd an asda's own tub of icecream and its not in stock they substitute it for a brand one ( normally more expensive) and don't charge the difference, i've had some brilliant substituitions with more than a quids difference sometimes !! :-)

malibu777

Rip off deleivery charge aswell !



Have to agree on that.Only worth it you have a £10 discount which means you save £4 and get stuff delivered free,or you live miles from a large store or have no transport.

That's true! The best discount codes if you use the more expensive delivery slots, are the ones for free delivery. Otherwise, they do have lower costs for outside busy time slots.

Whats the point of asking if you will accept substitutes if they will do it anyway? Not complaining though. I ordered a 330ml bottle of Lucozade and got a 1.5 litre instead!

[SIZE=2]If you leave the box unchecked for accepting substitutes, they don't have to send any. If checked, you'll have a much better chance of getting what you want and also can use it should you need to talk to customer services.[/SIZE]

SAFC1BeerMonster

I have to admit we did have 4 loaves of bread on the order and one sell … I have to admit we did have 4 loaves of bread on the order and one sell by date was the same day and the other three the next day. Never thought to complain about it though. I will just make sure next time I will not purchase anything that has a short lifespan. :roll: Although we do our shopping online regularly this is the first incident I can recall unless the other half has just not told me and thrown them out. :x But I did read in a magazine when online shopping was just beginning to get popular that companies tend to palm off their stock that is running close to it's sell by date on people that make online orders.


The best one used to be Iceland, when they had big dedicated warehouses just for home deliveries. Everything was straight out of new boxes/freezers, no shelf shopping. They always replaced out of stock substitutes with the best brands. Shame, but I think that's probably why they stopped online grocery shopping...

malibu777 wrote

When i shop online at Asda they always take a pending amount out of your … When i shop online at Asda they always take a pending amount out of your bank, eg, if your shopping comes to £54 they take out £64 just to be sure the correct amount is available in your bank, then when they have done your shopping and charged the debit card the correct amount will come out.



I've not found this to be the case & I too use online banking. I believe Asda DO authorise the full amount but in my case they have only ever taken the correct amount from my account.

This seems to be the case with a lot of online purchases where an authorisation is made for an amount which often doesn't go through especially if you don't complete the purchase.

It never seems to affect my balance though until the correct payment goes through. (We generally get our shopping on a Sunday & payment goes out on the Monday).

Sorry malibu777 I missed your post on that...

Once again, I agree with rocky1man, I've never had the wrong amount taken. It's always been £10 [if voucher value is this amount] less than is shown on the shopping list/delivery receipt.

rocky1man

CarolineI have used Asda online for quite some time now & usually find … CarolineI have used Asda online for quite some time now & usually find they are very good.Any email queries do generally take a few days for a reply though.Whenever I've had a problem with dates etc I prefer to ring customer services. They ALWAYS arrange an immediate credit for the items you're not happy with & it generally hits my bank account the next day (although they do tell you it can take upto 7-days).I still get to keep the items & use those I can, but not pay for them so you kinda score in some ways :wink: .For the last few months I've not had any probs really so I think it may be kind of a learning curve for the branch. I believe from talking to customer services that each complaint counts against the relevant store and the manager has to improve things - certainly seems to have worked for me. :-DOverall their service is one of the best IMO.



thanks for the info i will see if they reply if not i will ring cust services as I think i got a rough deal. I used the voucher to save a few quid but ended up throwing away over £6 of the shopping away this has happened before with Asda. Tesco's has always been very fresh produce but they don't seem to have as much choice. :roll:

Must be just me that they have to authorise then !! Its damn annoying its one of the only things that puts me off Asda though overall they are quite good, although stressful (with kids in tow) you can't beat going shoppin for yourself cos you get more bargains n i don't seem to spend as much either ! Online shoppings too relaxing and i end up pondering for an age n buying stuff i don't want or need !:roll: Or maybe thats just cos i'm a woman !! :-D

Code still works..thanks
Post a comment
Avatar
@
    Text
    Related vouchers
    1. 264°£15 off £75+ spend on eBay with PayPal (after letting counter-offer to best… £15 off
    2. 178°20% off @ funkypigeon.com 20% off
    3. 139°25% off £50 / 30% off £80 Spend with Voucher @ Gap Full Price and Sale incl…
    4. 129°Xercise4Less peak membership, no joining fee for £11.99pm with code £11.99 off