10% off Clearance Sale with Voucher @ The Gas Superstore-10%

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1 Comment

I purchased an Outback Gas BBQ online on 3rd October 2016. I had 2 confirmation emails, one from Gas Superstore and one from Paypal. Last Thursday someone rang my phone to say there was a problem with the delivery scheduled for the following day. I tried to ring on 3 separate occasions and each time was on hold for an hour. Eventually got through today after 54 minutes and got the biggest load of rubbish about how they were waiting on stock and that when I ordered it must have been in my basket too long and so somebody else got it. All a load of bull. They took my money on the 3rd October and today told me that they have NO Outback BBQ's in stock and yet 2 are showing in stock on their website as I write this review! I asked for a call back from a manager, but doubt it will happen. I will now have to contact Paypal to dispute the item and get a refund - the single most appalling service both from the website and Customer Services I have ever received. Proud to be a family run local company? - More of an embarrassment if you ask me.

Looking at other reviews I am not the only one to experience this level of service. Buy from them if you like a little danger in your life.

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